Bob Moore Ford

Excellent customer service from Mack, he was very professional, as was everyone else. I will definitely use Bob Moore again.

We purchase many vehicles from Bob Moore Ford and are always amazed at the great service we receive from all there. The sales rep we have really had excellent service from is Kyle Christian and would recommend him to anyone looking for a new or used vehicle.

I'll be honest. I showed up expecting to buy a vehicle. I had already went to the bank to be pre approved and had my check in hand. I was greeted as soon as I walked in the door. I had the pleasure of working with Mack. He asked what i was looking for and about a price range. Which was expected. But instead of instantly showing me vehicles. He went through all of the features available and asked what would best fit me. Once we finished that he pulled a couple trucks around. Test drive the first one. I really liked it. Got back asked if there were any other colors and I looked at a black one. It had a few less features so as expected was a little cheaper. Instead of Mack trying to push me to the more expensive truck that I really liked. He was very accepting of me liking the black one better and reassured me he wanted me to be happy. I expected him to try and convince me why I needed those additional features. But he didn't. So I get to financing and worked with Thomas. As I mentioned I was already pre approved. So I expected push back to use their finance company. They informed me I could have an additional 500 dollar rebate if I financed through them. I politely declined and wasn't pressured at all to use their finance company. They explained the pros and cons of the extended warranty. And when I expressed i would like tire and wheel coverage as well as resist all for the cloth. He was quick to work with me to meet my price point. He made it quick and enjoyable. I couldn't recommend Bob Moore enough. Great experience, not pushy, fast, and most importantly. I felt like they were there to make me happy and not upsell me. 5 stars!

I had a very easy and professional buying experience. Kevin did a great job getting me into the truck that I wanted. There was no gimmicky typical car salesman stuff. Just a good guy helping me get what I wanted. Will return when I need a new truck.

I was in the market for a Ford Raptor. I contacted Bob Moore (Worked with Carlos Lopez) and worked all the terms out over the phone due to me being out of state. We drove there and the truck was exactly as described. Everyone was very friendly and helpful. We headed back to Kansas with the truck and made it about 100 miles when the truck broke down on the freeway. I called and had the truck towed back to them and we went ahead and went home. They were very apologetic & got the truck right in the shop (the repair ended up being VERY minor), kept me updated regularly and then delivered the truck to my doorstep late that night!! I never once felt frustrated or worried that I wasn't being taken care of. Amazing customer service and integrity at this dealership!

Wish to thank all of the people involved with our purchase. Wait time was the worst when finishing up, although I know it is a busy dealership. We, as Ford family people with ties to the Motor City, are exceptionallly pleased with our new Explorer!!!

Brent Montoya was really easy to get along with. We had done a lot of research beforehand and knew what we wanted so Brent didn't push us to look at other stuff. Now, I don't know anybody who enjoys the car-buying experience, but this was much better than some other places as far as transparency. The dealer is going to make some money, that's why they're in business and there are many ways they can do it. But Brent, Danny Dewberry (sales mgr), and Krystal (finance) were more open and honest about it than other experiences I've had. They talked to us about different finance options, which rebates we got and which ones they kept, and we felt informed. Their price was as competitive as anybody. Do your homework and then go to Bob Moore for a look.

kermit denton was awsome. the salesman. the credit manager was crapy! very happy with dealership. overall

First of all there online prices are not accurate,it might say 65k on there website but when you ask about that same truck they will say 85 or whatever.But anyway. So we buy a bran new 2016 f350, we spend 15 minutes negotiating a price, we agree on a price, everything seems to be moving smoothly. After its all said and done and we received our finance papers in the mail they had tacked on 10k worth of extras!!! Not 3,not 5, 10!! I couldn't believe it! And now when we went back they can only explain 5k worth of them, saying oh scratch and dent coverage oh gap coverage oh windshield coverage,WE ASKED FOR NONE OF IT!! The only thing we might of kept was gap but because of how shady they were (Zach) and how they couldn't even explain the other 5k extra on our loan we just decided to have it all removed, and now 8 months later nothing has been removed!! We agreed on a price and they charged us whatever they wanted, luckily they made copies of the agreement price and we will see them in court.

Cayla Passerman was very helpful in making my decision to choose Ford over Chevy. I had been back and forth between the Chevy dealerships and Bob Moore Ford for days trying to decide between two similar trucks. Thanks Cayla for all your help and patience.