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2020 state dealer award
View 3 awards
2020 state dealer award
2021 consumer dealer award 2020 consumer dealer award

Reviews

(2,397 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bob Moore Ford from DealerRater.

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Great service and amazing customer service.

Sam and Mike were so great to work with to find the truck I wanted. Found some things the next day that needed buffed and they got me in extremely fast and truck looks amazing.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Excellent experience

Kyle Christian and all the staff I encountered at Bob Moore were professional, precise and attentive. They made the car buying process the best possible. I recommend Kyle and Bob Moore if you need a vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Bryan, thank you for your kind words and this wonderful review! We look forward to your next visit! Take care!

Great Dealership

Bought a 2019 Ford F150 and was an out of state internet buyer. Worked with Sam Buchs and the experience was excellent. We negotiated a reasonable price, all the paperwork was docu-signed, he picked me up at the airport and I was out the door heading home in less than an hour. Great Dealership and awesome job Sam Buchs!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Bob Moore Ford! We look forward to your next visit! Take care!

Sam was awesome, helped in every way to make the purchase...

Sam was awesome, helped in every way to make the purchase happen. They were sure to keep me informed throughout the entire process. I highly recommend them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Devin, we are glad to hear Sam took such great care of you during your buying experience. If you have any questions or concerns for us, please do not hesitate to give us a call or stop by. Enjoy your new car!

We are very happy and pleased with our purchase from Bob...

We are very happy and pleased with our purchase from Bob Moore Ford. What really made the experience so great was the sales assoc., Sam Buchs. He was so patient and kind and very professional!! Thank you Sam, for listening to our wishes and concerns and help guiding us to the perfect truck. I highly recommend you to anyone shopping for a new vehicle. Best Wishes. Kathy and Stephen Allman

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi Kathy, thank you for taking the time to leave a review for us at Bob Moore Ford. We're happy Sam and the staff could meet your expectations! We hope to see you again soon!

Impeccable Service!!

Went in to have my truck serviced. Thought I'd look at a new suv to help with my growing family. Jordan, helped us look at different options and was very helpful. He was not pushy and did not try to sell me anything. He let the product sell itself. Told him we were just looking and wanted to know our options. Jordan and the sales staff went above and beyond. Very pleased. Service department is just as good!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hello, we're happy you found our staff to be so supportive during your experience here at Bob Moore Ford. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

This was my 2nd new car purchase from Bob Moore Ford in...

This was my 2nd new car purchase from Bob Moore Ford in the last 5 years. Both times they have gone above and beyond. I will never buy anywhere else. Plus their service after the sale also has me hooked. They never push unnecessary repairs on you and have always been honest. 5 stars is not enough for this place!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
1 person out of 1 found this review helpful.

This was the easiest purchase of a vehicle that I have...

This was the easiest purchase of a vehicle that I have ever had and at my age I have bought several. Sam Buchs, my sales rep, made the buying experience relaxed with no high pressure tactics. Chad in Finance and Jason the Manager were all friendly and helpful. I have purchased from Bob Moore Ford in OKC in the past and will not hesitate to do so again. I drove eight hours from North Louisiana and it was worth the trip!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new vehicle! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Take care!

Great overall experience!

GREAT EXPERIENCE! Very happy with my decision. Kermit was very helpful in my buying process. Ricky has been helpful with making sure all my requests are taken care of!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Holly, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

purchase 2011 Chevy Volt

The purchase of the car was fine, and was the same as other dealerships that I have done business in the past. It was as good as other dealerships that I have bought cars from before.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process 3.0
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello James, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!