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2020 state dealer award
View 3 awards
2020 state dealer award
2021 consumer dealer award 2020 consumer dealer award

Reviews

(2,400 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bob Moore Ford from DealerRater.

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Great experience working with Sam Buchs. I never felt...

Great experience working with Sam Buchs. I never felt pushed or cornered into a decision. They were patient and were very accommodating with my time and schedule.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dylan and Mike were very easy to work with and went the...

Dylan and Mike were very easy to work with and went the extra mile to get the price where I needed it. Would definitely buy from them again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Great experience

Took a friends car for repair and walked out on the lot and found a new pickup. Sam Buchs helped me with purchase. Had pickup ready for me the next day. Detailed and ready to go. Thanks to Sam for making purchase so easy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Kyle and the Bob Moore dealership was great to deal with....

Kyle and the Bob Moore dealership was great to deal with. We made a great deal and I recommend them to anyone in the market to buy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Dylan and everyone with Bob Moore Ford was curious and...

Dylan and everyone with Bob Moore Ford was curious and helpful with everything in even trying to find the perfect fit for me when they didn’t have it in their own stock. They worked well with me in finding the truck I wanted at a reasonable rate and were fair with my trade. This is my second vehicle with Bob Moore and I will return in the future. Only negative I would say would be in how long the process took even after I said I needed to be heading out but I think this is just part of it when purchasing a new vehicle.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Outstanding Customer Service

I have bought several new cars and trucks, but I have to say my recent experience at Bob Moore Ford was excellent. My sales rep, Kermit Denton III made this experience outstanding. Professional, experienced and above all listened to my needs. If anyone is looking to buy you need to ask for him

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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My new Ford F 250 Lariat is excellent and the best...

My new Ford F 250 Lariat is excellent and the best yet.....eight with a couple of F 150s mixed in......Sam Buchs has sold me seven of these trucks. He is the ultimate sales representative and makes sure that you are satisfied.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Sam Buchs is the ultimate sales person.......

This is the seventh Ford truck that I have purchased while using Sam Buchs as my sales rep.......as usual, superior service, outstanding knowledge of the trucks, and always willing to help after the sale

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Never follow through

So I have called 3 times in the last 2 months to get my vehicle serviced. On the explorer there is an issue that the steering locks up and won't function. So I called just over 2 months ago to get put on the loaner list while I get it serviced. Service writer said 3-4 weeks he will call me. So I wait and nothing. I call on 4th week and he said loaners are out for probably 4-5 weeks. Of course says you are on the list I will call you. So 4 weeks go by. I call and guess what its gonna be about 4 weeks. Sadly this has happened in the past on a different occasion with a previous service writer. All I want is recall work done. Thats all.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 4.0
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Shelby

My buying process was very painless. Everyone in the process was very helpful and knowledgeable. All my questions regarding the process and the car were answered

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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