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2020 state dealer award
View 3 awards
2020 state dealer award
2021 consumer dealer award 2020 consumer dealer award

Reviews

(2,397 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bob Moore Ford from DealerRater.

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Bob Moore Dealership

We were met at the door by Michael Burnett whom we had not met before. He rolled out the red carpet and treated us royally. He was friendly, answered all our questions and made the purchasing of our new Ford Explorer easy and very enjoyable. He then introduced Ricky Fietz and he also was very enjoyable to work with. When the car was ready for pick up, Michael took as long as needed to make sure we knew all there was to know about our new car. These two individuals treated us like family and we will be back for our next purchase, as well as send folks their way.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Kenny, we're happy you found our staff to be so supportive during your experience here at Bob Moore Ford. We can't wait to see you again, have a great day! Take care!

We were treated like family the minute we walked in the...

We were treated like family the minute we walked in the door. Michael Burnett, Ricky Fietz, and Matt Townsend are true professionals in every sense of the word. We received the royal treatment from each of them. Michael took as much time as needed to explain all facets of our new vehicle. We love our new Explorer and a lot of that has to do with being treated courteously and with respect. We will purchase our next vehicle from Bob Moore and send folks we know to them. Thanks.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Fast, friendly service regarding all aspects of the...

Fast, friendly service regarding all aspects of the purchase. Everyone we encountered from sales to finance treated us as if we were long time customers. We will definitely be return customers in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Absolute Best Car Buying Experience

Working with Kyle Christian was phenomenal. He made my wife and I feel like family, thorougly walked us around and through the truck we were looking to purchased and bent over backwards to meet our requirements. I would recommend Kyle to anyone, anytime!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello, we're happy you found our staff to be so supportive during your experience here at Bob Moore Ford. If you have any further questions, please give us a call. We're always happy to help! Take care!

Great car buying experience!

Bob Moore Ford is a great place to buy a new or used vehicle. Ask for Kyle Christian, he will make sure the car buying experience is a little less stressful. I will definitely do business with them in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Ginger, thank you for your kind review; we are happy to pass along your comments to Kyle and the team here at Bob Moore Ford! We look forward to your next visit! Take care!

Had a great experience with Bob Moore's Service...

Had a great experience with Bob Moore's Service Department. thanks Ryan for working me in for the service and not compromising on the quality. Kudo's to you and your mechanics. What a great Team!.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

Hello there, we're happy to hear you had such a positive experience with our team! We do hope we can be of assistance in the future. Thank you and take care!

Buying an automobile

Very easy to deal with and a very pleasing experience

Rating breakdown (out of 5):
  • Customer service
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Kenneth, we are very happy we could provide you with a positive experience! We look forward to your next visit! Thank you and take care!

We had a great buying experience at Bob Moore Ford with...

We had a great buying experience at Bob Moore Ford with Gary Baker as our sales associate. Bought a new Expedition and had a F350 worked on. Sales and service department were excellent.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Congratulations on your new vehicle! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

Great Experience

We had a great buying experience at Bob Moore Ford with Gary Baker as our sales associate. Bought a new Expedition and had a F350 worked on. Sales and service department were excellent.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Congratulations on your new Expedition, Gary! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Take care!

Gary Baker at Bob Moore Ford is a seal MAKER!

Gary Baker and the Bob Moore team were exceptional with our vehicle purchase. They were friendly, respectful, not pushy and willing to make a deal happen. They earned our business and we will be back!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Eric, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Bob Moore Ford! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!