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2020 state dealer award
View 3 awards
2020 state dealer award
2021 consumer dealer award 2020 consumer dealer award

Reviews

(2,396 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bob Moore Ford from DealerRater.

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I dislike the process of buying a car but the experience...

I dislike the process of buying a car but the experience I had at Bob Moore Ford was excellent. Michael Burnett showed me several features I would have not have realized without his help The whole process was very efficient and in and out time was superior. I felt well taken care of. I would recommend to my friends. Ask for Michael. He will take good care of you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Marge, thanks for your praise and kind comments about our team. Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

Excellent service

I dread the process of buying any car. Ben the manager and Michael Burnett, a sales associate, made the experience actually pleasant and very fast! Everything was explained well with regards to paperwork and Michael took the time to review the features of the car with us. I didnt think I needed this but he conveyed some very useful information. He even took the time to have the service dept buff out a small scuff on the bumper. I would definitely recommend their services.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Marge, thank you for your kind review; we are happy to pass along your comments to the team here at Bob Moore Ford! We do hope we can be of assistance in the future. Take care!

Absolutely Loved My Experience

Great dealership! Bought 2020 Ford Expedition, so far it?s awesome ? It came with Apple Car Play, which I totally love. Only thing I would love to see is somehow to have some gizmo to locate vehicle key fob. Like when I can?t locate my phone I can find it with Find My app. If the company could integrate that feature in would be super cool?

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello Helen, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help! Safe travels!

Great experience

I went to Bob Moore looking to purchase a new Explorer RT. They only had 1 in stock and it was not the color we were looking for. Kermit was our salesman and made sure we got the exact car we wanted. They were able to locate the color we were looking for over 300 miles away and worked a trade with that dealership so we would not have to travel to make the purchase. The staff was not pushy like most car dealerships. Paperwork was a breeze. Will definitely be buying from Bob Moore Ford in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

Hi there, thank you for your kind review; we are happy to pass along your comments to the team here at Bob Moore Ford! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

Exception Dealer and Salesman(Gary Baker)!!!

I had done my homework on which vehicle I was interested in. It had been narrowed down to two, Honda CR-V and the Ford Escape. The Honda dealer was closer so we stopped there first. At the end of that test drive and price discussions, I would have said we could probably skip the Ford dealer. We decided to go to Ford just to do our due diligence. After seeing and driving the Escape, we liked it even better than the CR-V. The Dealership (Bob Moore Ford), Salesman (Gary Baker), and the car were all deciding factors when we bought the Escape. Love the color (Rapid Red), all the options, and the power from the 2.0 liter Turbo engine. The ride is nice and smooth as well. Great for long trips.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Bob, thank you for your kind review; we are happy to pass along your comments to the team here at Bob Moore Ford! If you ever need anything else from us, please feel free to give us a call or stop by. We hope you have a great day!

Bob Moore Ford

I was greeted right away, The sales staff are great, knowledgeable, and courteous. They got me the vehicle I was looking for with the payments I was wanting.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Gary, we are so happy to read such a great review about Bob Moore Ford! Feel free to reach out to us if you need anything. Have a wonderful day.

If you’re in the market for a new vehicle, Matt Knight at...

If you’re in the market for a new vehicle, Matt Knight at Bob Moore Ford is the guy you want to go see. He is very knowledgeable and went the extra mile in finding me the right truck for the right price. Highly recommend!!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Aaron, thank you so much for your positive comments about Bob Moore Ford! Thanks again for the recommendation, and have an amazing day!

Matt Knight was our salesman, he was exceptional in every...

Matt Knight was our salesman, he was exceptional in every area of the car buying experience. Thanks Matt will see you for our next vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new vehicle! If you have any further questions, please give us a call. We're always happy to help! Safe travels!

People over Profit!

Walked in to trade my car in and get a new truck, came up just a tad bit short on the payoff for the truck but these great people worked with me and got me in the truck I WANTED for my price range

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Brayden, we appreciate your positive review about your recent experience with us! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

Customer service!

Great buying experience with Michael in new car sales, was able to make the deal I needed to get the car purchased! Loving my new Ranger!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Congratulations on your new Ranger, Justin! If you have any further questions, please don't hesitate to reach out! Drive safe!