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Bob Moore Cadillac of Edmond

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (628 reviews)
Sales hours: 10:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 10:00am–7:00pm 7:00am–6:00pm
Tuesday 10:00am–7:00pm 7:00am–6:00pm
Wednesday 10:00am–7:00pm 7:00am–6:00pm
Thursday 10:00am–7:00pm 7:00am–6:00pm
Friday 10:00am–7:00pm 7:00am–6:00pm
Saturday 10:00am–7:00pm 8:00am–3:00pm
Sunday Closed Closed
New (855) 688-2335 (855) 688-2335
Used (888) 844-0348 (888) 844-0348
Service (877) 821-0241 (877) 821-0241

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (628 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bob Moore Cadillac of Edmond from DealerRater.

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Bob Moore Cadillac contacted me about a trade-in they'd...

Bob Moore Cadillac contacted me about a trade-in they'd just received. It fit my list of wants with the exception of power liftgate and price. Jonnette Bauer is an outstanding salesperson. She partners with co- worker Adran Gibbs who was very knowledgeable and courteous. They would not come off the asking price, but did have a lower doc fee than most dealerships. Overall, a pleasant car buying experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We will make sure Jonnette and Adran receive kudos! We are lucky to have so many true professionals within our group.

Recall notice

My OnStar gave me notice that my Escalade (Cadillac) had a recall notice. I took it in to my dealer and they fixed it in 30 minutes. My dealer treated to me to donuts and a soft drink. I had a great time talking to other customers. It was a good daY.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Pat, we are very happy to have provided you with such a positive service experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Real Estate Agent

Always excellent group to work with at each visit to the dealership. John Gullet, Sales Representative at Bob Moore was very thorough and helpful. Wonderful facility. Very accommodating. Leave with a good feeling about the visit.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello Jeanne, we're happy to hear you had a great experience with our team! If there?s anything else we can do to assist you, please don?t hesitate to reach out. Thanks again for your business!

Tire replacement

Attention was given to all my needs and concerns with the tire replacement I needed. Thank you Diron Carter for always taking the time to talk with me and answer any questions I have!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you so much for your positive comments about Cadillac of Edmond! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Tire replacement and alignments

Doug McKenna is the most professional service manager I have ever dealt with, he can be trusted. This unfortunately required a drop in service and I was quickly accomadated.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Russ, we appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Safe travels!

Very excellent dealership

I have always had great service with this dealership. Very excellent dealership and the people there are very attentive when it comes to dealing with people.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Terry! We're so happy we were able to help you out! Please let us know if there is anything else we can do for you. Safe travels!

Radio faceplate inop

The radio faceplate on my 2014 Cadillac SRX was inoperative. I contacted the Bob Moore dealership in Edmond Oklahoma and talked to Doug McKenna. I have worked with Doug before on a previous Cadillac I owned. Doug and the Bob Moore dealership is customer focused and very professional in their interaction with customers. I observed Doug working with other customers and he is a asset to this dealership. He treats the customers fairly and with respect. Doug has gone out of his way to help me with any issue that I have had with out car. My experience with this Bob Moore Cadillac and with Doug McKenna encourages me to highly recommend this dealership to anyone for any type of service or repairs to their vehicle. They would rate a A plus rating.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

David, thank you for your kind review; we are happy to pass along your comments to the team here at Cadillac of Edmond! We look forward to your next visit. Take care!

Oil Change with a twist.

My OnStar Services notified me that I needed an oil change. Later on, Diron Carter (my Service Consulant) texted me to schedule an oil change appointment. I took my Escalade in and while I was getting an oil change, John (Bob Moore Manager) showed me a 2019 CTS V for sale. A thought for my future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Pat, we are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Excellent service for oil change

Scheduled an oil change with Diron, our service adviser. The service was completed in less than an hour and the cost was comparable with an outside fast oil change facility. However, we received a thorough vehicle inspection at the dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Greg, we are so happy to read such a great review about Cadillac of Edmond! Please reach out to us if there is anything else we can do for you. We hope you have a great day.

Great experience

My buying and service experience was wonderful at Bob Moore Cadillac. John, Andy, Thomas thought of everything when helping me special order my Escalade. Jerry and Diron are great in the service department.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Lisa, we're glad you had such a wonderful experience with us. Please reach out to us if there is anything else we can do for you. We hope you have a great day.