Reviews
Write a reviewI was there to get new tires.
As always I received excellent service. I came in this time to get new tires. I always just stay and wait on my vehicle. They always get my work done in a timely fashion. All the staff there is very kind and helpfull.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Bill, we're glad that our team was able to provide you with excellent service and that it was done in a timely manner for you. We appreciate the kind words and 5 star review. Please let us know if we can help you with anything else.
Cadillac Escalade
Diron and rest of Bob Moore Cadillac Service Dept. are great to work with! They make it easy, convenient and such a positive experience every time!! Definitely top rated and unlike any other service dept I’ve dealt with!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello, we glad that Diron and our service team were able to assist you and that you had a positive experience! We appreciate the kind words and positive experience. If we can help you further, please feel free to reach out.
I bought a new car
I drove to my Bob Moore Cadillac Dealer in Edmond, Oklahoma yesterday. I was just looking around when I saw Jonette Bauer (my sales person) and started talking about a new car. With the help of Clinton Stover (Sales Manager) and Jonette we came to an agreement. I am now the proud owner of a new Escalade. My main reason for choosing Bob Moore Cadillac in Edmond, Oklahoma is their service consultant (Diron Carter) who takes care of my cars. It was a win win for me.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for your kind review Pat! We're glad our team was able to help you so efficiently. We hope you enjoy your new Escalade!
My Cadillac dealer keeps my car going.
My Escalade rear door window needed repair. It needed a door regulator. My Cadillac Dealer was there to repair it in reasonable time. I really believe my car is only as good as the dealer I picked. My dealer has a great service department. I am very pleased.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks for the kind review of our Service Department. And thank you for trusting us with your Escalade. We look forward to our next opportunity to provide you with great service.
Certified pre-owned Cadillac XT5
Jonette made this trade process super easy and was able to get me what I wanted at the price I needed!!! I very much recommend Bob Moore Cadillac
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We appreciate your excellent review. Finding the right used vehicle is a great feeling. We're pleased we could help. Enjoy your Cadillac XT5!
Excellent service once again. Never disappointed.
We have been customers for years and service is always outstanding. Would definitely recommend Bob Moore Cadillac to my family and friends. One satisfied customer!
- Customer service 5.0
- Buying process 3.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks a million! We appreciate your business and your kind words. We hope we can help with your next vehicle, too.
Who likes creaking noise sounds in your car.
In my Escalade I had a creaking sound when I made a right or left turn. I could not find where it was coming from. I took it to my Cadillac dealer and Diron Carter (My Service Consulant) took my car in the shop and in a short time they found what is was and fixed it. I like a quiet car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your positive remarks. We take pride in the skill and knowledge of our Service Department. We’re glad you appreciate it, too.
Bob Moore...no more. Repeat customer who will never go back
I live an hour and a half from the dealership. I requested sales associate, Macy, do a walk around the used vehicle for dents, dings or scratches. She texted me a walk around video and stated twice the vehicle was in pristine condition. When I arrived at the dealership the first thing I saw was a dent in the hood. I wasted over 3 hours of driving because she wasn't honest. Macy had the nerve to text me after I left the dealership to say "Surely, that is not going to stop you from buying a used car." Deceitful, dishonest, unethical and unprofessional dealership.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hello MJ, We are sorry to hear that your experience didn’t go as planned, and it sounds like the miscommunication was on our end. We’d appreciate the opportunity to learn more about your visit so that we can educate our staff on how to avoid this type of problem in the future. Please reach out to me directly if you’re open to discussing this further. Respectfully, Ahmond Dawson, General Sales Manager ahmond.dawson@bobmoore.com
Mr. Dawson, the GSM, and I exchanged private emails. I provided him written and audio/visual proof that I was intentionally misled by his employee. He chose to believe it wasn’t intentional, but I vehemently disagree.
Great experience
Professional and positive experience. Smooth process. No pressure. Good knowledge; friendly and treated us well. Love our purchase- great follow up service. Wonderful service dept.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for the feedback Ann! We appreciate your business.
Tires for my 2015
I always give excellent reviews for Bob Moore Cadillac Edmond and the good service I have received since 2006 purchasing 6 new are used vehicles(2). This particular time I was not satisfied with the tires for my wife's 2015 ATS that have been deflating (slow leak) and no problem with the tire was told her. I've inflated the tire frequently for the last three weeks and there is a problem with it but none detected by the technician evaluating the problem. I've been a very loyal customer since 2006 and something needs to be done. Pls give me a solution to this continued problem. Thx Terry L Davis.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Terry, thanks for taking the time to leave this review. Please know that we value your loyalty as a customer and would like to apologize for the continued concerns over your wife's vehicle. As I'm sure you already know, we strive for complete customer satisfaction in both our sales and service departments. With that said, please reach out to me directly so that we can resolve your concerns, hopefully for good! Respectfully, Yan Brown, Service Manager ybrown@bobmoore.com