Frank Fletcher Ford

I brought in our Ford Fusion on Tuesday and was quoted a 5 hour repair time for 2 recalls that were needed on the vehicle. I agreed to the quote and gave the Service Department my keys. It carried over until Wednesday which was kind of expected but was a little surprised no one informed us they would be closed for the fourth... Then comes Thursday and by noon after 2 phone calls I find out they won't finish until Friday.... I ask if they can just put it back together and we can bring it in another time to get the rest of it finished and the Service manager says "yeah we can bring it around for you"...I ask so by bring it around do you mean to tell me you haven't started on it at all? She says "to be honest no I don't believe we have." So I picked the car up basically after they stored it on their lot for 3 days. We had the appointment set for Tuesday. Normal people can't hardly afford to go a day without their car let alone 3 ..We had our car there on time for our appointment so there is no reason except for blatant disregard of customer service to not honor the quoted time. Even so it shouldn't take 3 days.... I'll be going to Carthage Ford for my next Service...

This was the best vehicle buying experience I have ever had. Awesome staff Cole , Max, and Josh made the process so enjoyable. Awesome Experience!!!!

I couldn't have been treated nicer. They were so polite and efficient. Best experience ever. We just love our Ford Escape. This winter it performed so well on snow and ice, it practically walked up and down the icy hills.

Working with Laurie Black is what brought me there in the first place. I kept returning because of her and because of the quality care I received when I bring in my car for service

Fletcher is the best dealer I have ever dealt with. Friendly and knowledgeable staff. Special thanks to Stephanie and Tim. Looking forward to doing business in the near future.

I've purchased several vehicles from Fletcher dealerships. It's no hassle and quick at a very competitive price. No gimmicks. Just the way I like it. Salesman, Jerry, has been there a long time. There is usually a good reason for that.

Awesome place to do business an the helpfull staff is great answered all my concerns an questions explained all features an options on car it was a very pleasant experience

Ask for loaner due to recall repair and the service manger indicated that none were available, called two days ago to make appointment. Would not recommend this dealership due to poor customer service

It's was nice doing business again, at Frank Fletcher Ford. The staff there was wonderful, teams work those number, got my son in the ? he wanted. What merry Christmas for him. Thank again for ur servicemen. Happy Holidays

Excellent service for periodic maintenance, major repairs and buying a car!