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Reviews

Average Ratings

4.7
Average based on 116 reviews.
  • This dealer makes good on deliver problem

    Do to an an oversite by dealer personnel, we did not receive the factory floormats included on the window sticker.Being a neatness nut I ordered s...


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    Do to an an oversite by dealer personnel, we did not receive the factory floormats included on the window sticker.Being a neatness nut I ordered some from Amazon that don't fit so I'll have to fight with the vendor to send them back.So then I ordered the mats from Berglund. Then I discovered the mats were actually at the dealer.My salesman installed the mats, got me a refund on the mats I ordered at the dealer, and offered to ship the Amazon mats back for me at no charge. They did all they could to correct the original issue and I would certainly buy my next Chevy from them!

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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  • Very poor dealership

    I tried twice to buy a used car from these guys. The price was good but I saw that the convertible had a hole in the top. The sales manager was ad...


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    I tried twice to buy a used car from these guys. The price was good but I saw that the convertible had a hole in the top. The sales manager was adament that he was NOT going to fix it. I was supposed to pay his "good" price and also for the top replacement. REDICULOUS!!!!!!!

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • State Inspections

    I had two vehicles that needed state inspection as well as some work to do on one for it to pass. Charlie Hatcher (service advisor) was helpful g...


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    I had two vehicles that needed state inspection as well as some work to do on one for it to pass. Charlie Hatcher (service advisor) was helpful getting my cars scheduled and in and out on a timely basis. Danny Eastman, our mechanic was wonderful as always - gives good advice regarding the timing of repairs (when needed, etc.) and provides excellent service. The day I picked up the one vehicle and dropped off the other he happened to be in the service lane, came over to chat and went and retrieved my car for me. Fixing and inspecting cars isn't the funnest thing to do but they do their best to make it as painless as possible.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Nothing explained

    When you buy new you expect to showed how to use thing and not have a quarter tank of gas


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    When you buy new you expect to showed how to use thing and not have a quarter tank of gas

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Great service A+ all the way!

    Mike was super nice! It was awesome being able to get a ride to work from you car pool service. Service was super fast. Very pleased! Carol has so...


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    Mike was super nice! It was awesome being able to get a ride to work from you car pool service. Service was super fast. Very pleased! Carol has sold me several cars over the past 21 years. Great place to but a car!

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
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  • My New Silverado

    Well I just want to say that Corey Thompson is a great young man. He treated us very well and worked hard to make a deal that we could accept. I h...


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    Well I just want to say that Corey Thompson is a great young man. He treated us very well and worked hard to make a deal that we could accept. I had a great buying experience at Berglund.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Body work

    I was having body work done on the drivers side rear of my truck and it was not done right. I have to return it on the 21 Mar to get it redone cor...


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    I was having body work done on the drivers side rear of my truck and it was not done right. I have to return it on the 21 Mar to get it redone correctly. John at the body shop was very receptive and is going to get it done correctly. More to come once I get it back.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Great service

    Great service. I was in and out with no problems. Very friendly and answered all of my questions.


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    Great service. I was in and out with no problems. Very friendly and answered all of my questions.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • internet shopping used large SUV

    The guy who called me was very curtious and professional. He had very good follow-through.


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    The guy who called me was very curtious and professional. He had very good follow-through.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Outstanding Service Department at this Dealership

    My call was promptly answered and directed to the service department at my request. The gentleman who answered was Charlie Hatcher. He listened as...

    Dealer Response

    Thank you for taking the time to let us know about your experience here at Berglund Chevrolet. Charlie Hatcher and team do an amazing job and it ...


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    My call was promptly answered and directed to the service department at my request. The gentleman who answered was Charlie Hatcher. He listened as I explained my car's problem and ask if I could bring my car in early the next day. When I explained my concern for the engine light on and car overheating, I ask if I could have it towed in that day. He agreed and suggested that perhaps if they had a gap in their schedule the car would be looked at. I explained that I had purchased the car at another dealer with an extended warranty and would need to call that dealer for instruction. That dealer's service person, John, contacted Charlie. By late afternoon, I received a call from Charlie that they had found the time to look at my car and assessed the needed repairs which would be covered by the warranty. He said that if parts were in stock, I should have the car back the next day. Early the next morning, I received a call from Charlie that my car was ready to be picked up. And, when I explained that I would need to find a ride, he told me of the service shuttle. I was picked up within half an hour, taken to the dealer and spoke with Charlie about the repairs. He explained what was done and also assured me they had gone over other areas of the vehicle for any potential or additional problems and everything had checked out fine. The whole experience was handled so smoothly I was utterly amazed there was no conflicts with my warranty, no hesitation about getting my car in as soon as possible. I treated like a valued customer by everyone I encountered.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for taking the time to let us know about your experience here at Berglund Chevrolet. Charlie Hatcher and team do an amazing job and it is great to hear that your service experience was positive. Thank you for your business.


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