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Berglund Chevrolet Buick

(165 reviews)

Reviews

(165 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Berglund Chevrolet Buick from DealerRater.

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Great company

Great company to work with I have bought multiple cars here and they service all my cars. They do a lot for the community and recommend to any one.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, The Berglund Chevrolet Buick Team

Review

Jeff Fisher was a pleasure to work with. He is knowledgeable, courteous and responsive to my calls. I would definitely recommend asking for him if you’re in the market for a vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, The Berglund Chevrolet Buick Team

Jeff Fisher, hands down best customer service!!

Thank you Berglund for hiring such a great employee. Jeff Fisher helped me with the entire buying process and never made me feel pressured. He rocks!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Your kind words and fantastic review are greatly appreciated! I am elated to hear that our team was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. Sincerely, The Berglund Chevrolet Buick Team

Amazing Customer Service

Jeff Fisher is an amazing salesman!! This is the second time I’ve purchased a vehicle from him and he makes the process simple. He works hard for his customers and you can tell he enjoys his job.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, The Berglund Chevrolet Buick Team

Great place to buy a truck

Bought a truck back in November and the sales team was great. I also get all my vehicles serviced there. I would definitely recommend Berglund Chevrolet Buick.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, The Berglund Chevrolet Buick Team

Jeff fisher

Excellent service relatable funny smart helpful friendly intelligent intellectual patient made me feel welcome I definitely would like for him to help me again thanks

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks for your outstanding review! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, The Berglund Chevrolet Buick Team

Nurse

Jeff Fisher was very helpful and got us the deal we wanted. I do not like the process of buying cars but he made it easy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Berglund Chevrolet Buick Team

Jeff Fisher is the #1 Salesman for a reason!

Jeff listened to all of my needs and wants, found me the right vehicle, and made the purchase just as easy and hassle-free as the last 3 I’ve bought from him!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, The Berglund Chevrolet Buick Team

πŸ‘ŽπŸ‘ŽπŸ‘ŽπŸ‘ŽπŸ‘Ž

First off I'd give my salesman Jeff Parker 5 stars (10 if it was possible,HE IS AWESOME) ...but I would give P.S 0 stars! I went in after talking to P.S about 3 days by text to look at a certain vehicle for a certain payment amount or close to that payment....after having someone drive me down,it was "discovered" that vehicle was sold the day before!I was handed over to Jeff Parker (he was great) and we discussed other vehicles and payments,and I decided I wasn't interested....THEN P.S came in and was very rude and aggressive wanting to sell me another vehicle, which I wasn't comfortable with the payment, and I told P.S that,but he kept on and on until I finally agreed to purchase the vehicle. No sooner then I got it home,the check engine light was on...I contacted Jeff Parker,and P.S through text....Jeff told me to bring it back on Monday and he would take care of it(never heard from P.S) imagine that!! Anyway I made 3 trips to Roanoke in 5 days. Supposedly it was fixed...but it wasn't. I have had the car for 6 months, it uses oil and I have had to take it back to the shop for the same issue that was supposed to be fixed month's ago. I would not recommend Berglund and I would not buy from Berglund again! ***After posting the ^ review, I got a few call's from Berglund...talked to one man and he listened to me,he was very nice,very concerned with my issues....after we talked he told me he would call me back later that day .....it's been over a month and I never got the call!πŸ€·β€β™€οΈ Humm? Still no call! Another month later!And I had to leave the 1 star because it wouldn't let me leave 0 stars!πŸ‘ŽπŸ‘ŽπŸ‘ŽπŸ‘ŽπŸ‘ŽπŸ‘Ž

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Your feedback has been forwarded on to our team and we are currently looking into this matter.

Berglund Chevrolet Buick is #1!

Bought a brand new Silverado a while back, and couldn't be happier! From Jeremy McCloy helping me pick out the truck that would have the highest resale value (which was my #1 priority), to Joe Gallimore calling EVERY bank in the area to get me the best rate, I can honestly say this has been the best buying experience ever. I would also like to thank Pete and the entire internet team for following up with me every day to make sure I was taken care of!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, The Berglund Chevrolet Buick Team