Whitten Brothers of Richmond

Had a recall last month they took care of one without ordering part. Returned for wiper relay to be put on. I have sat here since 1:00 it is now 4:45. This appt was made last month.SMH NoW they are telling relay recall doesn't work. Wipers were working fine before bringing it in. Don't bring your recall responses here.

This dealership is the perfect example of a bait and switch and waste of my time! I was given a written offer for my car, obviously pending a visual inspection, when I got to the dealership the Manager was RUDE, Laughed at me about the quote and said we'll see how much you get for that car. They REFUSED, FLAT OUT REFUSED to honor their written price! They offered me more than $7000 less and the car was 100% as advertised and in mint condition less than 2 years old with only 7000 miles. When I tried to negotiate, he told me if you have other offers, then go there! So much for SERVICE. Buyer beware if you have an offer from cars.com as this dealership, said they don't know anything and the are wrong on the price - then how about tell me that when I asked via phone if it was a valid price.

Dealer refused to honor prices listed online. Saw the price, called dealer and was informed that the price was only accurate if I used financing from the dealer. That would have been fine except they couldn’t match the rate my bank had provided. Pretty shady to advertise a price and then not honor it. Too many dealers out there to play silly games like this.

Everything went smoothly. They have of added a market like adjustment- by adding a window anti-theft etching. But it’s a insurance reduction. Only issue I have is a mismatch between my loan approval and what I received.

Willie Stewart was fantastic to my wife and I. We purchased a 2022 Jeep Grand Cherokee on 8/1/2022. He and Hope Gillespie took very good care of us. No pressure sales. Polite and professional. As a matter of fact - they were so good I came back one week later on 8/8/2022 and bought a 2022 Jeep Gladiator. Very happy with Whitten Brothers. Jim and Dawn Kocot

My salesmen was awesome,. Very nice he knew a lot about the vehicle and was willing to answer any questions I had

Very poor service. I was ignored for 25 minutes leaning on my cane while the Service department ignored me and continued to take care of everyone that arrived after me. I'll never go there again. Horrible service!

2017 RAM 2500 Tradesman - 6.7 Cummins The staff worked with me to get the parts i needed and install them quickly and professionally fix my issue. Jason, the service manager, was excellent to work with and made sure everything was done to plan and kept me in the loop. Will be returning here for regular service in the future.

Hope G. Helped me, and Evan was my salesman , nothing but first class helpful people here at this dealership. Welcoming toward veterans as one myself I was well taken care of , very happy with my purchase and warm hearted environment as well. 10/10 !

Unlike many dealers I visited during my vehicle search the folks at Whitten Brothers of Midlothian actually seemed interested in my business. They were not aggressive but were definitely on the ball. Abdul was a great salesman, he listened to what we were looking for and he had a lot of knowledge about processes. When I told them that I could get more for my trade-in at Carvana than they offered nobody tried to talk me out of it, they in fact encouraged me to take the better deal because it was in my best interests. I really appreciated that and it helped seal the deal as to my purchasing a used vehicle from them. I highly recommend this dealership. Hope in the financing department was also very good to work with.