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Conway-Heaton Inc

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (302 reviews)
Visit Conway-Heaton Inc
Sales hours: 8:30am to 6:30pm
Service hours: 7:30am to 5:00pm
View all hours
Sales Service
Monday 8:30am–6:30pm 7:30am–5:00pm
Tuesday 8:30am–6:30pm 7:30am–5:00pm
Wednesday 8:30am–6:30pm 7:30am–5:00pm
Thursday 8:30am–6:30pm 7:30am–5:00pm
Friday 8:30am–6:00pm 7:30am–5:00pm
Saturday 8:30am–4:00pm 8:00am–2:00pm
Sunday Closed Closed
New (502) 337-7130 (502) 337-7130
Used (502) 337-7167 (502) 337-7167
Service (502) 337-7159 (502) 337-7159

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (302 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Conway-Heaton

Routine oil change and tire rotation. Done in good time with safety precautions in place. Thank you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Patricia, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. At Conway Heaton Inc, we value our customers and we look forward to seeing you on your next visit. Take care!

Great customer service! I went in expecting to get turned...

Great customer service! I went in expecting to get turned away but Anne and the finance manager really went out of their way to help me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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We love our car and the experience purchasing our car...

We love our car and the experience purchasing our car from Conway Heaton! We surprised our daughter with her first car, and the sales agent, Ann Taylor helped to make it very special for us. The finance officer also worked with us to get the price we wanted. Thank you for making this process so easy!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Conway Heaton

They went out of there way for me. Super friendly and helpful. They made the car buying process a breeze. I felt that they were honest with me and I?m so happy with the car I purchased. Thank you again!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Kimra, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. We hope to be of service to you again! Take care!

Best Service and Quality

Very professional and easy to deal with. They put the customer first.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Customer Care

My truck had a transmission issue. The tech diagnoses was for a recall. It was repaired the ver next day. The service writer kept me up to date on what was going on through the repair process. I am very happy with the service and customer care I received.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Jerry, your comments keep us motivated and working hard for all our guests! We're so glad to hear we could help. We hope you continue to choose Conway Heaton Inc for all your vehicle needs! Take care!

Oil change

Excellent service. Easy to make appointment . Done in an hour

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Karen, your comments keep us motivated and working hard for all our guests! We hope to be of service to you again! Take care!

THE WORKS

I had a appointment, I got there early and they took my car . I got my oil change and was out quickly!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Definitely recommend!!! Family owned for over 100 years....

Definitely recommend!!! Family owned for over 100 years. I like the selection of new and used vehicles, whether I buy a Ford or something else they help me through the whole process.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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2011 Cadillac SRX Luxury Collection

We called early in the day to make certain the vehicle was still on the lot and available for sale. The customer service rep was very helpful and actually walked out onto the lot to see the vehicle with his own two eyes before we made the two hour drive to test drive it. We were greeted at the door by our salesperson and he was AWESOME throughout the buying process. It should be noted that we arrived 30 minutes prior to closing time on a Friday evening, but the entire staff did not seem to be frustrated at all about having to stay late. The vehicle was in great shape, drove great, and was exactly as advertised. The negotiating process was as painless as any we have had over the past 20 years. The price of the vehicle we purchased was below what we had priced for similar vehicles elsewhere and they gave us a very fair price on our trade-in vehicle. Everyone from the customer service representative, to our sales representative, to the car sales manager who approved the deal, to the finance guy who guided us through signing all the legal paperwork, everyone was super friendly and professional. It was our first visit to this dealership, but we will certainly be checking with them again prior to buying our next vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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