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Moses of St. Albans

(835 reviews)
Visit Moses of St. Albans
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–5:30pm
Tuesday 9:00am–7:00pm 7:30am–5:30pm
Wednesday 9:00am–7:00pm 7:30am–5:30pm
Thursday 9:00am–7:00pm 7:30am–5:30pm
Friday 9:00am–7:00pm 7:30am–5:30pm
Saturday 9:00am–5:00pm Closed
Sunday Closed Closed
2025 state dealer award
View 14 awards
2025 state dealer award 2023 state dealer award 2022 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2018 state dealer award 2018 state dealer award
2025 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2018 consumer dealer award
New (304) 932-4077 (304) 932-4077
Used (304) 982-8882 (304) 982-8882
Service (304) 721-5139 (304) 721-5139

Reviews

(835 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Moses of St. Albans from DealerRater.

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Always offer great service.

Always offer great service. Reagan went above and beyond to accommodate my transportation to and from my work

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Khughj! Thank you for giving us an excellent review. We appreciate your business.

Andrew Hager is a tremendous asset to this dealership—

Andrew Hager is a tremendous asset to this dealership— always so professional, unbelievably knowledgeable and very transparent about all issues. He is also exceptionally responsive and always ready to help customers. Moses BMW is always near and clean and well organized dealership. Only issue is they have a very limited number of loaner cars even for customers who have purchased 7 BMWs over past 20 years!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Parv! I'm glad Andrew does such a good job for you on your visits to our dealership. Thank you for your 5-star review and for being a loyal customer. We appreciate your business.

Probably one of the best service departments I have ever

Probably one of the best service departments I have ever experienced, great and very friendly staff!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi! Thank you for giving us such high praise and an excellent review. We appreciate your business.

Called about a used unit the salesman kept telling me the

Called about a used unit the salesman kept telling me the negatives about buying a pre owned unit & telling me how I couldn’t get a good interest rate. I don’t want to spend upwards of 50k plus on a new unit. I think the guy should have at least tried to work with me instead of being negative about earning my business.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi! I'm sorry to hear about your negative buying experience at our dealership. We certainly feel it is important to listen to the customer and let them guide the buying process. I am going to forward your review on to our management team for follow-up. Thank you for choosing Moses. We appreciate your business.

The body shop done an excellent job on my car.

The body shop done an excellent job on my car. Super friendly and helpful people. Car looks new again

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hi Corlene! I'm glad we did such a good job for you. Thank you for giving us a 5-star review. We appreciate your business.

Always fast and friendly.

Always fast and friendly. The service team completed all requested service and makes recommendations. Great company

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hi! Thank you for giving us a 5-star review. We appreciate your kind words and your business.

The service department took care of all items requested

The service department took care of all items requested and returned the vehicle ready to go. The service writer was courteous and helpful. Moses Ford Service Department consistently provides excellent service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi! Thank you for giving us a great review. I'm glad our staff took such good care of you and your vehicle. Thank you for choosing Moses. We appreciate your business.

Moses dis a fabulous jib taking care of our trade without

Moses dis a fabulous jib taking care of our trade without us ever entering their showroom. Everything done with a couple of calls and our truck was delivered. Thank you Angie, Jacob, Devan, Corey and all the rest of the team. So helpful and friendly!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi! Thank you for giving us a great review. We appreciate your business.

The work was completed within the scheduled time.

The work was completed within the scheduled time. Everyone I dealt with was very courteous. It was a very good experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi! Thank you for giving us such a nice review. We appreciate your business.

Everyone in service department is always very helpful.

Everyone in service department is always very helpful. Jasmine always goes out of her way to take care of all our service needs.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi! I'm glad to hear Jasmine and our staff does a good job for you when you visit. Thank you for your 5-star review. We appreciate your business.