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Moses of St. Albans

(835 reviews)
Visit Moses of St. Albans
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–5:30pm
Tuesday 9:00am–7:00pm 7:30am–5:30pm
Wednesday 9:00am–7:00pm 7:30am–5:30pm
Thursday 9:00am–7:00pm 7:30am–5:30pm
Friday 9:00am–7:00pm 7:30am–5:30pm
Saturday 9:00am–5:00pm Closed
Sunday Closed Closed
2025 state dealer award
View 14 awards
2025 state dealer award 2023 state dealer award 2022 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2018 state dealer award 2018 state dealer award
2025 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2018 consumer dealer award
New (304) 932-4077 (304) 932-4077
Used (304) 982-8882 (304) 982-8882
Service (304) 721-5139 (304) 721-5139

Reviews

(835 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Moses of St. Albans from DealerRater.

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Oil change went quickly dealership very friendly and

Oil change went quickly dealership very friendly and helpful and I had the $25 discount applied with no problem

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hi! Thank you for giving us a 5-star review. We appreciate you.

The folks in the service department were so nice.

The folks in the service department were so nice. Best service I’ve ever experienced

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hi! Thank you for giving us such high praise and thank you for choosing Moses. We appreciate you.

Never in my 50 years dealing with automobiles have I

Never in my 50 years dealing with automobiles have I experienced professionalism and respect of such high standards as I have with Moses’ Lincoln Service Center. I’m pleasantly reminded upon each visit. Keep up the good work people.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hi Kevin! Thank you for the great review. I'm glad you have had such good experiences with our service center staff. Thank you for choosing Moses. We appreciate you.

Dealership is fine.

Dealership is fine. However, every time I send it in for periodic service they miss getting the repairs correct. They always rotate tire, this is fine but the technicians doing it don’t know what the tire pressures on av Aviator are supposed to be. All they need to do is look on door pillar and get the correct info. This car runs totally different pressure in front versus rear tires it never gets corrected. Rotating rear to front and not correcting the pressure. This time the rears were off by 12 psi. I always have to correct all four. They assume all models are the same. I told them the door pillar touch key pad doesn’t respond to my touching the lock function. It did fine the first year of use. Tech said he touched the seven and nine numbers simultaneously and it locked each time. Yes it does but that is the old system method. This car is supposed to lock by simply touching the lock symbol. It fails 80% of the time. He failed to realize it works that it should work that way and said it’s fine. Techs should know what they are doing. From tire pressures to electronics. I’m not sure I would feel comfortable if they had to repair a serious mechanical problem.

Rating breakdown (out of 5):
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  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hi! I'm sorry to hear about the issues you have had. If you will send your contact information to responses@mosescars.com, I will pass your review on to our service manager, so he will be aware of the problems you have faced. Thank you for choosing Moses. We appreciate you.

Great service.

Great service. Fast and courteous. Met all my service needs. Will definitely be returning in the future.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
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0 people out of 0 found this review helpful.
Dealer response

Hi! Thank you for giving us a great review and thank you for choosing Moses. We appreciate you and we look forward to working with you in the future.

Everyone was very friendly and helpful.

Everyone was very friendly and helpful. Well worth the drive! Was well taken care of.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Nikki! Thank you for giving us a 5-star review. It's great to hear our staff took such good care of you. Thank you for choosing to come so far to have your BMW serviced by us. We appreciate you.

Prompt service, competent sales, easy financing.

Prompt service, competent sales, easy financing. An altogether easy process for buying my first solo vehicle purchase. Mike Ward was fantastic.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi! Thank you for giving us a 5-star review. I'm glad you had such a good experience with our staff and dealership. Thank you for choosing Moses. We appreciate you.

DJ was prompt in his review of my issues and handled

DJ was prompt in his review of my issues and handled everything timely and efficiently.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi! It's great to hear DJ did such a good job for you. Thank you for giving us a 5-star review. We appreciate you.

Amazing product knowledge!

Amazing product knowledge! They answered every concern I had! Absolutely, amazing and professional, reps ! They went above a d beyond !

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Hi Steven! I'm glad Andrew and our staff did such a good job for you. Thank you for givin us such a nice review. We appreciate you.

My service advisor, Jason, met me at the door and

My service advisor, Jason, met me at the door and explained everything about the service. The work was performed in a timely manner and I was back on the road in less than an hour. I even chatted with some staff about an older vehicle I have - 1970 Bronco. Awesome folks.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi! Thank you for giving us a 5-star review. I'm glad you had such a good experience at our dealership. Thank you for choosing Moses. We appreciate you.