Reviews
Great and prompt service, communication was excellent,
Great and prompt service, communication was excellent, kept me informed throughout the whole process. Will use again
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Jamores! Thank you for giving us a great review. We appreciate you.
Great dealership, friendly service I was in and out in no
Great dealership, friendly service I was in and out in no time. Daniel Hines great salesman to deal with even helped me change out cover and mats from my trade to new truck in the pouring rain. Overall great experience!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi! Thank you for giving us a 5-star review. I'm gad you had such a great experience buying your new truck. Thank you for choosing Moses. We appreciate you.
Run!!! Far, Far Away!!!
Avoid like the plague!!! Offered me $65k for my 2022 BMW M8 Competition Convertible with 15k miles. Fair trade-in value was $87k at the time. You can do better. Drive to any major metropolitan area (Columbus, Charlotte, etc.) and save 10’s of thousands.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities 2.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
We are sorry you feel this way. The reason your trade value on your M8 was lower than expected was due to the fact that the break-in service due for M vehicles between 800 and 1,200 miles was not performed, which on this specialty model voids the warranty. This is a liability for any dealership or next owner which we were not comfortable to pass along. Also, the vehicle was smoked in. We suspect that these other dealers did not appraise the vehicle in person and were not aware of these issues. When we tried to discuss with you, you left without giving us a chance to explain. Our apologies, but we care about thoroughness and ensuring that our future customers will not be stuck with a problem vehicle at an inflated value.
Everyone was professional and friendly and they listened
Everyone was professional and friendly and they listened to my needs and they working hard to get my car fixed
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi! Thank you for giving us such a nice review. We appreciate you.
Service was fast and everyone from making the appointment
Service was fast and everyone from making the appointment too the actual service was very professional
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Jimmy! Thank you for your kind review. We appreciate you.
Worst Service Department Experience Ever!
Service Dept. Car accident 09/07 towed in. They documented dropped off 09/11. called 3-4 times a week. Kept getting runaround. They ordered wrong parts, Mitsubishi delivered wrong parts. Promised call backs within 5 minutes to next day, never received 1. Put calls in acting mngr Dave Avery, was adv call back within an hour. Never received one. I called 10/24 told car would be finished by end of day except for cleaning. Told them I would be there after noon 10/25. Was advised car wasn't ready, still missing 4 "decorative" parts to bumper. We knew car was dirty and accepted that, we had told them for weeks we could not continue to afford our rental car as our insurance stopped coverage 10/06 due to ongoing medical issues in home and high expenses due to that. IGNORED! Then found out when we got home, 1 headlight not hooked up, blinkers not working. Ridiculous. Dave A. number 1 acting mngr shame on him for not following up. David S for the most promises to follow up and did not and never did one answer he gave come through, always an excuse., and the woman who answers the phone in the service department Deidre? has to be the rudest customer service example I've ever come across. We got our car back 2 weeks ago, still waiting on the call that our remaining parts are in. HAH. I guess our lawyer will be the next call.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Belinda! Your matter is very important to us. We will be reaching out to you to discuss this in detail.
I was very pleased with their very friendly staff and
I was very pleased with their very friendly staff and super speedy service. They communicated well.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi! Thank you for giving us such a nice 5-star review. We always try to provide the fastest service possible and to keep our customers informed about their vehicles. Thank you for choosing Moses. We appreciate you.
The representatives in the service department are
The representatives in the service department are courteous, prompt and informative of all work completed and needing to be completed on my car. The dealership even sent me home in a loaner (an hour from the dealership) when unexpected work needed to performed on my car and then brought my car to me when the work was completed.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi! I'm glad we could make getting your car serviced so convenient for you. Our goal is to go above and beyond for our customers. Thank you for choosing Moses. We appreciate your business.
They are friendly, helpful and efficient.
They are friendly, helpful and efficient. I’ve been quite pleased to date. I also Appreciate their policy of washing my car each time
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi! Thank you for your thoughtful review and for choosing Moses. We appreciate you.
Paige and DJ were easy to work with and very
Paige and DJ were easy to work with and very professional. The technicians identified and solved the problem as promised. Good overall experience.
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- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Mike! I'm glad Paige and DJ made your visit a good one and we got your issue taken care of. Thank you for giving us a 5-star review. We appreciate you.