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Moses of St. Albans

(835 reviews)
Visit Moses of St. Albans
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–5:30pm
Tuesday 9:00am–7:00pm 7:30am–5:30pm
Wednesday 9:00am–7:00pm 7:30am–5:30pm
Thursday 9:00am–7:00pm 7:30am–5:30pm
Friday 9:00am–7:00pm 7:30am–5:30pm
Saturday 9:00am–5:00pm Closed
Sunday Closed Closed
2025 state dealer award
View 14 awards
2025 state dealer award 2023 state dealer award 2022 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2018 state dealer award 2018 state dealer award
2025 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2018 consumer dealer award
New (304) 932-4077 (304) 932-4077
Used (304) 982-8882 (304) 982-8882
Service (304) 721-5139 (304) 721-5139

Reviews

(835 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Moses of St. Albans from DealerRater.

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Our experience with Moses Ford was great from beginning

Our experience with Moses Ford was great from beginning to end! And our salesperson, Mike Ward, was awesome!! He was kind and friendly and kept us informed and answered all of our questions through the entire process! We highly recommend him and Moses Ford!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Super nice and 100% satisfied with over all from checking

Super nice and 100% satisfied with over all from checking in to getting in contact with us when finished!!! Service was extremely excellent!!! Very well organized and spotless clean!!! Service department was 100 % wonderful!!! We can not ask for it to be any better!!! Will never go back to Todd Judy!! It’s further for us to come to Moses, but it’s well worth it!! Thank all of you for your service!!! Bravo!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

DJ and the service department were very accommodating

DJ and the service department were very accommodating with their expertise. Body shop in addition was equally accommodating and professional. Thank you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Good experience, on time and very professional.

Good experience, on time and very professional. The mechanics explained clearly what was done to the vehicle

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Consumer response

Good experience, on time and very professional. The mechanics explained clearly what was done to the vehicle

Fast and friendly service.

Fast and friendly service. I always take my truck to Moses ford in Saint Albans for service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Andy Hager goes above and beyond for his customers.

Andy Hager goes above and beyond for his customers. The entire process was smooth and painless. Just purchased a vehicle for my daughter and worked with Andy to order my BMW. Wouldn’t recommend any other dealership. Andy is definitely a first class guy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

From the 1st call,till we walked out the door.

From the 1st call,till we walked out the door.Absolute perfection.All of the staff was nice,accommodating and knew what they was doing.Our car needed updated,which took some time,we was offered a car to go get lunch.Who does that!?The store is clean,smelt nice,beverages was available while you wait.Over all,we are 100% pleased with Moses.Moses does mean”more”.Thank y’all for taking care of my BeeMeer Baby.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

First visit with my 2020 Fusion.

First visit with my 2020 Fusion. Oil change and tire rotation. Ladies in service were very friendly. The car was done quickly. So far so good.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Very friendly staff.

Very friendly staff. Attentive to your needs. Welcoming and made sure everything was going okay. Wish all dealers were as nice as they are.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Service dept is attentive to problems and resolves them

Service dept is attentive to problems and resolves them timely. They keep me apprised of status entire process with video and updates about repairs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Consumer response

Service employee (DJ) is very professional, friendly & informative.

Dealer response

Hi Jen! Thank you so much for your 5-star review. It means a lot to us and we appreciate your business. Thank you for choosing Moses.