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Moses of St. Albans

(840 reviews)
Visit Moses of St. Albans
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–5:30pm
Tuesday 9:00am–7:00pm 7:30am–5:30pm
Wednesday 9:00am–7:00pm 7:30am–5:30pm
Thursday 9:00am–7:00pm 7:30am–5:30pm
Friday 9:00am–7:00pm 7:30am–5:30pm
Saturday 9:00am–5:00pm Closed
Sunday Closed Closed
2025 state dealer award
View 14 awards
2025 state dealer award 2023 state dealer award 2022 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2018 state dealer award 2018 state dealer award
2025 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2018 consumer dealer award
New (304) 932-4077 (304) 932-4077
Used (304) 982-8882 (304) 982-8882
Service (304) 721-5139 (304) 721-5139

Reviews

(840 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Moses of St. Albans from DealerRater.

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Fast and friendly service.

Fast and friendly service. I always take my truck to Moses ford in Saint Albans for service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

From the 1st call,till we walked out the door.

From the 1st call,till we walked out the door.Absolute perfection.All of the staff was nice,accommodating and knew what they was doing.Our car needed updated,which took some time,we was offered a car to go get lunch.Who does that!?The store is clean,smelt nice,beverages was available while you wait.Over all,we are 100% pleased with Moses.Moses does mean”more”.Thank y’all for taking care of my BeeMeer Baby.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

First visit with my 2020 Fusion.

First visit with my 2020 Fusion. Oil change and tire rotation. Ladies in service were very friendly. The car was done quickly. So far so good.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Very friendly staff.

Very friendly staff. Attentive to your needs. Welcoming and made sure everything was going okay. Wish all dealers were as nice as they are.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Service dept is attentive to problems and resolves them

Service dept is attentive to problems and resolves them timely. They keep me apprised of status entire process with video and updates about repairs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Consumer response

Service employee (DJ) is very professional, friendly & informative.

Dealer response

Hi Jen! Thank you so much for your 5-star review. It means a lot to us and we appreciate your business. Thank you for choosing Moses.

Best experience ever with Ford service, prompt

Best experience ever with Ford service, prompt appointment, great communication and professional service. thank you Moses I couldn’t be happier

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

I waited on my car, it was done in about 50 min.

I waited on my car, it was done in about 50 min. So I didn’t have to wait very long.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

They provide quick and friendly servicemen with a car

They provide quick and friendly servicemen with a car wash as a bonus! Very efficient.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Everyone at Moses Ford was very helpful and very nice.

Everyone at Moses Ford was very helpful and very nice. We were quickly able to find and test drive the car we were looking for. They even checked on an open recall and had it fixed while we were finishing paper work.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi Jared! Thank you for your 5-star rating and kind review. We appreciate your business.

Moses Ford made car buying an awesome experience.

Moses Ford made car buying an awesome experience. Scott was very informative and a delight to work with. Financing was swift and straightforward. Everyone was very polite. Definitely recommend going to Moses Ford for any dealings you have.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi! Thank you for your 5-star rating and review. I'm glad your had such a great experience and thank you for your recommendation. We appreciate your business.