Moses of St. Albans

Wouldn’t recommend this place to a dying friend!! They lie and hold back so much money from their customers! Don’t let them fool you because they will do everything, but tell the truth! Such a shame they do this to customers and pretend their family!!

Bill is always great to deal with in service dept. I never have any issues. He is very thorough. He keeps me updated and takes care of any issues I have.

Friendly, willingness to answer questions (I usually have many) are the staff’s best qualities. Attention to detail is a priority. They are more concerned about doing things right than doing it fast, and that’s the way I like it.

I am disappointed with a few things that occurred regarding a used vehicle purchase.  My initial contact was with Aaron, via telephone, regarding a CPO, a 2018 X5, that was listed on the dealership website. During our initial communication Aaron reported that he had been driving the vehicle while it was for sale, Knowing that, I asked that it be cleaned prior to my out of state arrival and I made it clear that if that car met all of my expectations I would be purchasing it. Upon arrival it was clear that the vehicle had not been cleaned, there was visible dog hair, dog smell, mud on the seats, toys in the consoles and what appeared to be mud caked into the front passenger floor mat and carpet. I assumed that a salesman utilizing a vehicle for sale would take better care of the interior and not present it to a customer in that manner but clearly my expectations were too high. I was assured prior to departure the vehicle would be detailed.  There was a sub optimal attempt to clean the vehicle but after waiting over 3 hours for an issue with the windshield to be resolved I left with the car as it was presented to me.   Once I returned home with the vehicle I removed the white paper floor mats and saw that the “mud” was still caked in the carpet and there had been no attempt to remove it; after closer inspection I realized that it was in fact not mud but animal feces.  I have unsuccessfully made multiple attempts to remove the feces smell from the mat and carpet. I also became aware of a malfunction with the rear passenger seat belt when attempting to buckle my child for the first time. I’m confused as to how the vehicle passed CPO inspection with an issue with the seat belt, a clear safety concern. I am not comfortable having anyone ride in that seat until the seat belt is fixed. I reached out to the manager, Trey Burrow, via telephone to address my concerns and attempt to remedy the safety issue with the seat belt. I left a message on his voicemail and it has been 6 days and I have yet to receive a return call, but rather received a link to leave a review. I will acknowledge that the vehicle was a fair price and the saleswoman, Casey, that I worked with that day was helpful, polite, professional , patient and spent time answering questions that I had.

I attempted to negotiate a long distance purchase on a BMW with this dealer because they happened to have the color I wanted in stock. Communication was relatively slow and scattered. I waited days for response to an offer and I had to exchange emails with multiple people just to get that response. Ultimately, the final offer they sent was not great.

Moses used cars in St. Albans WV is the place to go for your next car. Go ask for TJ Neal HE GETS THE DEAL

Although quite friendly and helpful my salesman seemed more interested in getting a 5-star review from me for his bonus than the actual sale. So far I am very pleased with the car I purchased and the price I paid was in line with what I expected to pay, but I was surprised that out of the blue while waiting for the finance guy my salesman started saying things about people getting loans for cars then keeping the money and not paying for the car and things such as that. I guess he thought I was there to steal a car or couldn't finance one. Surprise to him, never judge a book by it's cover (dressed very casual). I was there to look at cars not for a business meeting. Also for the first time ever when purchasing a car I had to initiate the handshake after the sale and the thank you for your business was missing. I guess the when the dealership only gives bonuses for 5-star reviews the carrot is more important than what is making them get to the carrot...the customer!

Very fast response by far the best car buying experience I’ve ever had. Would highly recommend if your in the market for a vehicle

We received very friendly service, and they helped us get the car we wanted. We had a good experience with this dealership and would recommend them.

They did a great job as always. They take good care of their costiners. Most of the work they did was warranty but still took good care of me and my vehicle. Plus have a comfortable place to wait