Moses of St. Albans

I am compelled to share my disappointing experience with Moses Ford Inc. in xx. Albans, WV, regarding a recent vehicle order. Upon transitioning my 2023 order to the 2024 Raptor R the day order banks opened, I was explicitly assured by sales staff and in writing by Michael Ward that the dealership sells all orders at MSRP. Contrary to these clear assurances, I was later blindsided by a demand for a $10,000 markup, which I never agreed to. Efforts to resolve this based on their initial promises were met with resistance. In a distressing turn of events, General Sales Manager Corey Waybright ended our business dealings instead of upholding the dealership's commitment. This unprofessional handling of our agreement has forced me to reconsider my options, including seeking legal counsel. I caution potential customers: the reliability of Moses Ford's commitments is now in question based on my experience.

Dave Acree did an amazing job of getting my f150 serviced. It is handling like a new vehicle. I am very pleased and appreciative.

This is the fifth vehicle that either my wife or I have purchased from xx Albans Moses dealership. With the combination of internet information for negotiation purposes and professional, courteous salespeople, along with managers who understand the public that they diligently to serve. It is likely I will purchase future vehicles at this dealership

The employees treat everyone like their best friends! They are so kind and helpful. I only have my cars serviced at Moses Ford.

Absolutely horrible. It's one thing to make me a trade in offer that isn't within the range I am being quoted my car is worth but its another thing to try to convince me I have a wheel bearing noise in an attempt to justify the low offer. Plus the RAV4 I looked at had a filthy drivers seat and a torn center console. You have lost a future customer. That being said Todd Watson was very pleasant to work with, and I realize this was nothing under his control.

A courteous and respectful dealership. The worked well with my financial needs in order to make a purchase.

I've spoken with a sales agent about the car I want and he was quite informational on the one I'm going too purchase. I look forward to my purchase

They were very upfront on what they were doing with the car and the time they would need to do the service. Everyone was very polite and greeting people in a warm manner.

Very pleased with service, fast, car was cleaned! Personable service. Inspection was done, as well.

I have been purchasing automobiles from Moses Ford for about 25 years. I think the number stands at about number 15 this week. Not only do they give the best deal, they always take the time to work out the details to fit your need. They are courteous and professional and down to earth. Their facility is clean and they have a great selection. Thank you Aaron, Ashley and Casey. That’s why Moses is #1.