Steven Kia

My husband and I were along for moral support for our daughter who was purchasing her first "adult" car. She was paying cash. The salesman, Ricardo, was great but as soon as he turned us over to the Sales Manager, Ahmed, the transaction immediately became condescending and insulting. His sales tactics were old school and intended to confuse customers, which did not work on us and is totally insulting because he obviously believed it would. Ahmed started by saying that he doesn't have any wiggle room and can maybe give us $100 off. I've gotten larger discounts on a purse! Eventually, we got him to $188 off in writing. Then my husband asked about the paperwork showing that the 2015 Kia Sportage is certified. Ahmed looked at us in horror and said "who said that car is certified?" Well the website says it's certified and Ricardo said it's certified. He left us for 10 minutes and came back saying that it wasn't certified and that the information on the website was incorrect but that he would "do us a favor " and put it through the certification process since the website showed that. He later followed that up and told us he could no longer afford the $188 off and that we could take it uncertified if we wanted the discount. My daughter was ready to purchase, even though we were getting no real money off the sticker price, until he took back his pitiful $188. We walked. Ricardo and the General Manager, Jake, came to our car and tried to save the deal offering another $100 (totaling $288) and the certification. My daughter made the very wise decision to pass on a car she loved and really wanted. I'm sure we can find the car elsewhere at the same price but if not, we would rather pay more to a dealer who treats customers with respect. When we first sat down with Ricardo we explained that we had shopped a lot, knew what the car was worth, did not want to spend hours "negotiating " and would like their best price. We didnt want their ridiculous specs on why their price was valid and how many people had looked at the vehicle on line. What did we get as soon as we sat down with Ahmed? We got all the things we didn't want and didn't get the things we do want which is an honest, straightforward deal on a car that my daughter had decided to buy with cash prior to walking into the office. My best advice is DO NOT DEAL WITH STEVEN KIA. If you must, ABSOLUTELY DO NOT DEAL WITH AHMED.

kia messed up my credit score and has yet to correct it

WONDERFUL associates to deal with and willing to assist you in every way making the car buying experience a fun journey ! Would definitely recommend for your next purchase .

This was a great experience for me because I was able to get the car I wanted for the payments I could afford. They were able to get me approved with no money down. Overall I was very satisfied.

It was my best experience getting a new 2017 car, they are very good people they can make it happen amen God is good # blessed

good to have a Spanish representative. Great service. while we were looking for our new car. Hope to make our decision soon. great prices for the cars

Very helpful staff. Sai was a pleasure to work with and very knowledgeable. He knew what he was doing and reassured me that I would be helped no matter what.

I would recommend this place to anyone searching for a car. My husband and I live three hours away. We also work very long days. Geoff worked with my husband over text and the phone to get the price we wanted and even went above and beyond and drove the car half way to him taking our trade in back. Customer service is amazing here. Buying process was extremely easy, they are completely honest and up front with their prices unlike other dealers with all the rebates included than take them away when you walk in the door.! We?ll be back next time we need another car!

Steven Kia really cares of their customers. I found a nice vehicle from their stock and the entire purchase process was smooth. I did not feel that they are hiding anything from their customers so I was able to be straightforward. They were friendly, professional and helpful from the very beginning. Geof was helpful especially with test driving the car, giving suggestions on the route based on the type of driving I do most. I had a great experience and would highly recommend them to anyone.

I was surprised to see the small $499 processing fee sign inside the dealership. This is outrageous. What happened to the square deal with just negotiating price. I would encourage anyone to buy from an owner to avoid all of these fees. To advertise no hidden fees, transparent buying and then justify with a small sign inside is deceptive. No dealer buys for me. BTW, found a great truck from a local man....no processing fees. Salesman Sai was however excellent.