Reviews
Body shop work
One of the worst experiences of my life. My car was there 5 seperate times and they took no ownership what so ever. Do not let them work on your car otherwise it will take almost a year to get it completed.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
We always strive to do 100% for all of our valued customers so we're extremely disappointed to hear of your recent negative experience with us. Please give us a call at (314) 892-2600 at your earliest convenience so we can review some of the details of what exactly went wrong so we can work to resolve this. Thank you again for your honest feedback and we hope to hear from you soon. Take care.
Always a great service experience
When I am in the market for a new car I always start at Dave Sinclair. A major part of that decision is the service department. The work done by this department is very efficient and thorough. The service contacts always listen to the problem and are courteous in communicating the results of their work. Great job!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Pam, We are glad to hear that we are your "go-to" place. Our service department is an important component to the dealership and they will be happy to hear your kind words. Thank you for taking the time to write us a review! We look forward to seeing you for your next visit!
Oil Change/Tire Rotation
Show room was changed since I purchased my car last summer it seemed, looked to be in a state of construction, not sure if it is or not but some attention could be given to appearance, otherwise clean.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Bob, Thank you and we appreciate you spending some time to review us! We do apologize for the appearance; we are working on cleaning up and creating a better space. Customer service is our number one goal and reviews like yours help us to make sure that we are meeting the needs of our customers!
Excellent customer service
Dave Sinclair Ford is by far the best dealership I have ever dealt with. They have an excellent staff that is always going out of their way to take care of you. I have never had a bad experience here. You have my business for life!!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your kind words and taking the time to review us! We look forward to seeing you for your next visit.
I love this truck
We got the feeling from everyone we dealt with,salesman,manager, finance,aftermarket, They wanted our business,and they were working to earn it. It was simple.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for this review about your sales visit. Our sales team is a key component to our dealership and they will be thrilled to read your review. Customer service is a high priority of ours and it is great to read your nice comments about your experience. We hope to see you back here again soon!
Great service!
I took the car in because of a windshield washer leak and for an oil change. They offered to rotate my tires as well. While I was waiting they told me that my front brakes needed replacement, too, which they took care of. I appreciate how thorough they are and feel that my car is in great shape when I leave the dealership. I am also glad they took care of it all in one visit. The waiting area is comfortable, but a little tight and has a fair amount of traffic. Maybe that is normal for dealership waiting areas.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Barb, We are glad to hear your visit went well. Thank you for taking the time to write us a review! We look forward to seeing you for your next visit!
Fast service
Very curtious and able to complete the service faster than they anticipated.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Diane, Thank you for taking the time to give us a review! We look forward to seeing you for your next visit!
Great service!
Car was returned in beautiful shape! Workers were a delight to work with, by answering questions, etc.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Sandi, We are glad to hear your visit went well. Thank you for taking the time to write us a review! We look forward to seeing you for your next visit!
Great service!
Dan in service dept.was courteous and helpful on my last trip for service of my Ford Edge.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Susan, Thank you for taking the time to write a review! Dan is a valuable employee at our dealership and he will be happy to hear your kind words. We appreciate you taking the time for the review! We look forward to seeing you for your next visit!
Nail in my tire
Dave Sinclair is the only place we take our cars. Such great people, such great service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your kind words and your continued business! We look forward to seeing you for your next visit.