Reviews
Sinclair Ford service department stands out!
I had my wife's car in for work and the staff could not be more friendly and helpful. I usually go some place else for simple items but it occurs to me that nothing is simple on todays cars. I will always go back to Sinclair Ford for whatever I need because I know my car or truck will be repaired correctly and safely so I don't have to worry taking my family somewhere.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Sean, We are glad to hear your visit went well. Thank you for taking the time to write us a review. We look forward to seeing you for your next visit! Thanks, Mimi Sinclair
Close to Great Service
It was a bit of an interesting experience, the sale person appeared to do all possible to meet my budget, however after being drawn into liking the car and signing a few papers my budgeted price shot out of scope. They said they could include sales tax in the financing however this was not the case.
- Customer service 4.0
- Buying process 3.0
- Quality of repair 3.0
- Overall facilities 5.0
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you and we appreciate you spending some time to review us. We do apologize for the miscommunication with pricing, I have forwarded this along to the sales manager. In order to resolve this problem, please give our manager, Dave Sinclair III, a call at 314-892-2600. Customer service is our number one goal and reviews like yours help us to make sure that we are meeting the needs of our customers.
customer
The waiting room for serviced cars is getting smaller.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Ralph, Thank you and we appreciate you spending some time to review us. We do apologize for the limited space, we are currently moving some departments. Customer service is our number one goal and reviews like yours help us to make sure that we are meeting the needs of our customers! Thanks, Mimi Sinclair
Exceptional service!!
Bruce Naes the service writer makes me feel like he's my own personnel consigliere. He greets me by name and really listens to what my needs are. I've purchased my last 2 vehicles from Sinclair, and will continue to do so because of their exceptional service all the way around. There are closer Ford/Lincoln dealers to where I live, but they can't beat Sinclair.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Jim, Thank you for the review and even more so the wonderful comment about Mr.Naes! Bruce is a valuable employee at our dealership and he will be happy to hear your kind words. We appreciate you taking the time for the review! We look forward to seeing you for your next visit! Best regards, Mimi Sinclair
Thorough, competent
Took my 2014 Focus in for the 1st oil change - The gentlemen gave me the whole package plus tire rotation for $10. This was great
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We are glad to hear your visit went well. Thank you for taking the time to write us a review! We look forward to seeing you for your next visit!
Service Customer JL
Craig gave exceptional service and thoroughly explored every opportunity to solve my problems.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
J Lynch, Thank you for the review and even more so the wonderful comment about Craig! Craig is a valuable employee at our dealership and he will be happy to hear your kind words. We appreciate you taking the time for the review! We look forward to seeing you for your next visit!
Great place of business
Dave Sinclair ford has ALWAYS been the best place to take my car to and to buy a car from. Their staff is the best and they go above and beyond to keep you coming back. Awesome place to do business!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
JB, Thank you and we appreciate you spending some time to review us! We look forward to seeing you for your next visit!
car purchase
Had a wonderful experience. Our salesman respected our price range and that we were trying to get as much bang for our buck as we could. Bought a certified used 2014 Ford C-Max Hybrid and we love it.
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Rebecca, We are glad to hear your visit went well. Thank you for taking the time to write us a review! We look forward to seeing you for your next visit!
Great service!
Thorough 20,000 mi. check. Car was returned nice and clean!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Mary, Thank you for taking the time to give us a review! We look forward to seeing you for your next visit!
Body Shop Repair
They only had my car for a week and a half after my accident and it looks and smells like new again :). They were more than helpful every time I called. I would definitely recommend them to my friends and family.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Amanda, We are glad to hear your visit went well. Thank you for taking the time to write us a review! We look forward to seeing you for your next visit! Thanks, Mimi Sinclair