Reviews
Excellent Service Department
Ther service technician Scott was very courteous and knowledgable. He even made a call to CNA to see if I had an extended warranty - in which I did. He gave me their number to get further information from them. He told me approximately how long it would take for my car to be completed and then came to the waiting room to let me know they were getting close to be done. These are the reasons why I chose Dave Sinclair service team for all of my needs for the Ford Fusion. Keep up the great work!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Rhonda, thank you for the kind words about our service department. It is nice to hear that Scott was courteous and knowledgeable during your recent visit. If you need anything else in the future, please feel free to reach out to us at your earliest convenience. Also, be sure to follow us on Facebook and Twitter. We look forward to working with you again in the future and hope your vehicle is now running smoothly. Best Regards, James Sinclair - President
Great Service Department, very helpful.
How my visit was handled by Service Tech, Bruce Naes. Unknown to me that my repairs we covered under Factory Warranty.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Edward, we appreciate the public recommendation. Bruce is a valued employee and it's a pleasure to hear he was able to assist your vehicle with its repairs. We hope you're vehicle is running smoothly and we look forward to working with you again soon. If you need anything else, please feel free to reach out to us at your earliest convenience. Also, don't forget to follow us on Twitter and Facebook for access to special offers and promotions. Best Regards, James Sinclair - President
Mice in the Fusion
Mike was VERY helpful. We had a WEIRD situation where rodents had chewed through the wiring harness of my Fusion and locked up the brakes, steering... everything.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the feedback, Thomas. We're pleased to hear that Mike was very helpful in assisting you with your Fusions wiring issues. If you need anything else in the future, please feel free to contact us at any time. Also, be sure to visit us on Facebook and Twitter for access to service coupons and offers. We hope you're Fusion is now running smoothly and we hope to see back again when your vehicle needs its next service. Best Regards, James Sinclair - President
Excellent Service Department
ALL of your service employees treat customers like family and are attentive to our needs no mattter how big or how small and are always gracious and kind and very willing to make sure our cars are well taken care of and safe for our families!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for writing this amazing review, Mark! It's a pleasure to hear that our staff always treats you like family and are attentive to your needs. If you have any questions or concerns in the future, please feel free to reach out to us at your earliest convenience. Also, don't forget to like us on Facebook and follow us on Twitter for first access to service specials and promotional offers. Best Regards, James Sinclair - President
Great customer service but confusing paperwork
Randy Graves was very friendly, pleasant, extremely helpful and great to work with. I would recommend him to anyone interested in buying a new car.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Congratulations on the purchase of your new vehicle, Regina! It's a pleasure to hear that Randy was very friendly, pleasant, and helpful during your recent visit to our dealership. If you have any questions or concerns in the future, please feel free to contact us at your earliest convenience. Also, make sure to like us on Facebook and Twitter for first access to service specials and promotional offers. Enjoy your new vehicle and we look forward to working with you again soon. Best Regards, James Sinclair - President
Excellent
Craig kept me up to date on everything that my car needed and the timing of getting it done. Very friendly and seemed to care about delivering great service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for writing this excellent review of our dealership, Deborah! We're delighted to hear that Craig provided you with a friendly car servicing experience. If you need anything else in the future, please do not hesitate to reach out to us at your earliest convenience. Also, be sure to check out the advertised specials posted regularly to our dealerships Facebook and Twitter pages. We appreciate the recommendation and we look forward to working with you again. Best Regards, James Sinclair - President
Purchase Experience at Dave Sinclair Ford
My salesman (Joel) did a wonderful job showing the car and the rest of the staff took great care of me, to make sure I got the best deal I could as well as make the process as painless as possible.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Mark, we appreciate you writing this amazing review of our dealership. It's a pleasure to hear that Joel made the car purchasing process as painless as possible. If you need anything else in the future, please do not hesitate to reach out to us at your earliest convenience. Also, be sure to check out the advertised specials posted to our dealerships Facebook and Twitter pages. We hope you're enjoying your new vehicle and we look forward to working with you again soon. Best Regards, James Sinclair - President
Great service, always treated with respect
Your techs are honest and don't try to sell me something or service that I don't need. They are always very polite.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for writing this five-star review of our dealership. It's a pleasure to hear that you find our staff to be honest and polite. If you have any questions or concerns in the future, please do not hesitate to reach out to us at your earliest convenience. Also, before your next servicing appointment, please find us on Facebook and Twitter for access to exclusive specials offered only to our likers and followers! Best Regards, James Sinclair - President
Top notch staff, knowledgable and very friendly
Well, we were impressed with the eagerness of the online team right from the start. I requested information on several vehicles off the web and Marie called and was so pleasant while setting an appointment for our test drives. Upon arrival we were greeted with smiles and Mr. Randy Graves was with us in moments, he listened to our needs and kept us informed during the whole process. He always had a straight answer to our questions. Once we decided on a vehicle and agreed on the price he introduced us to Mr Sebom Kim to discuss our finance options.. Sebom actually made a tedious process enjoyable, and he helped steer us to a great interest rate and coverage plans for our Escape purchase... Thanks to your wonderful staff who always had smiles and most important timely answers, we once again have had a great Dave Sinclair experience. Thanks to your wonderful TEAM. -Don Rose
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Congratulations on the purchase of your new Ford Escape! We are thrilled to know that our team worked seamlessly together to provide you with and enjoyable sales experience. Customer service is our top priority, and we're happy to hear that your drove off of our lot completely satisfied. We appreciate the great review and hope to see you back soon! Best Regards, James Sinclair - President
Overall experience
Bob Spicer was just excellent!! He made sure we got the vehicle that we wanted even though it was a little extra trouble for him to search for it out of the local area. BTW, this survey is being completed by Pat Garren, the co-buyer.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for leaving this great review about Bob! Bob's commitment to high quality customer service makes him an outstanding employee and we're happy to know that he was able to go above and beyond to find you your perfect vehicle. We appreciate your business and look forward to seeing you back soon! Best Regards, James Sinclair - President