Dave Sinclair Ford

I made an appointment and the work was completed satisfactorily and in a timely manner. Most important, their safety inspection check determined I had a bad battery. This finding definitely prevented a future problem.

The negotiation process was much easier than expected. We simply made an offer and it was accepted. I enjoyed that simplicity. Be sure to clear your schedule, if you intend to purchase. We had a significant wait to see the finance office.

They have friendly, fast, knowledgeable people. The Work was done right and to my satisfaction. A clean car was retuned to me

fast appointment, comfortable waiting area, employees were friendly and efficient, dealership had sent me a coupon I was able to apply

Great staff at Dave Sinclair Ford. Always go above and beyond to satisfy the customer. Everyone was friendly and eager to help. Employees greeted and opened doors for customers and myself. Overall 10 out of 10 excellent no sweat experience.

Always no stress, very helpful. Know I always will get a fair deal and leave with a car that fits my needs and price. Joe and Kevin were very helpful and answered all my questions. Sebom Kim was a delightful person and he has it down to a science. In 27 yrs. we have bought numerous cars from Dave Sinclair Ford and have been pleased with our experiences. I always recommend him to all my friends and family.

You all have the best amenities of anywhere else I've been with the refreshments and service is quite fast which is great also.

I bought a truck last year and was just in purchasing a new one and 3 different people from the staff remembered me. Denny our salesman stayed late and did a great job!

Mat hwckney was great and helpful. A lady in the body shop was very nice and informed me of the progress in the timely manner.

My husband and I went to Dave Sinclair Ford/Lincoln on 2/10/14 looking to trade in my 2012 Kia Sorento for another SUV. We were there before 10 a.m. and spent a total of 5 1/2 hours trying to find exactly what I wanted. Yep, I am picky and it is my money, so I have that right and I have the right to shop around, but they made me feel VERY pressured. I just wanted to go somewhere else before I settled on a car with them, because I had just begun looking. Mike even brought out Dave the Third and he tried to talk me into it, but he finally agreed and I got to leave. After Mike sent me a VERY misleading text (which we did not realize until Dave III told us otherwise) we told him we would return at 3. We got back at 2:45. He greeted us and said he was going to be in training and Wade would be handling us. Dave III told us that the vehicle we wanted could not be sold for the $7,000 to $10,000 difference Mike had led us to believe we would get. Instead Dave told us he could only do the $10,000 difference. That did not and still does not sit well with me. So, we went back and forth and even meeting him in the middle at $8,500, he still wouldn't do. Still not being happy with that and getting ready to leave to go back to Suntrup, he told us what he could get us into for a difference of $5,500, but with no major warranty, which again I didn't like because Suntrup warranties ALL their vehicles at no extra charge (even though Dave III tried to downgrade it, I have personally owned cars from Suntrup and know others that have as well and their warranty is the BEST). Anyway, all that aside, we finally decided to purchase from Sinclair thinking it was the better deal, but today, the next morning after getting my car home and driving it for the first time I noticed it had several chips in the windshield. I called Dave III and left a voicemail at 8:35 a.m. as well as sent an e-mail to him. He DID NOT call or e-mail back. He had Wade call me, which should not have happened, because I contacted Dave and wanted him to respond. I told Wade the issue and right away he says used cars are sold as is as far as body condition. I told him that is not necessarily true, because when you make a car deal all kinds of things are written in that deal and blemishes, scratches, etc. can be taken care of if agreed upon. He then continued to say that he knew Dave gave me a great deal on this car and to that I said that has nothing to do with it. It doesn't matter how great the deal was I did not want a vehicle where I right away had to stick a bunch of money into a new windshield and had I seen it the day/evening we looked at it, I would have pointed it out then and if you would not have it fixed I would not have purchased the car, but because of the snow and salt and grime on the car the chips could not be seen until it was clean. He sounded very condescending telling me "now Kathy", "calm down Kathy", etc. and I told him not to speak to me that way. Sinclair advertises "if it's not right, we'll make it right FREE", well guess what one day, not even a full 24 hours after I left they don't want to do anything. He finally told me to bring it in so he could look at it, but the shop normally treats them and I asked couldn't he just see if that was in the paperwork and he said he could, but he still wanted to see it. Yet, another trip to Sinclair! If they DO NOT fix it, I DO NOT want the car PERIOD!! I'll do another review after I see them today at 5:00 p.m. to say if they stood by their motto. I do believe this will be the last time I go to a Sinclair dealership and at this moment I would not recommend them to anyone. **I have so much more to add to this, but I'm almost out of characters, so that's why I can't elaborate on everything and just trying to get the main issues out there.**