Reviews
Great service, great deal on a car we really like
Mr. Langenstein found us the perfect car right away and we were able to take it home with us. Couldn't ask for a better result. I do not going to dealers but he made us feel like family. We really like our car and it was very affordable.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for writing about your visit with us! I am happy to hear that Mr. Langenstein was able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Be sure to check us out on Twitter and Facebook -- we offer exclusive specials for our followers and likers. Best Regards, James Sinclair - President james@davesinclair.com or 314-892-2600
Great service
The staff is friendly. My cars needs are always taken care of and they have excellent machanics. The waiting room has been recently updated and is very comfortable.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Frank, thank you so much for this great review and star rating! I am pleased to hear that we were able to exceed your expectations and earn your repeat business. We work very hard to provide each of our customers with knowledgeable and pressure-free service and it's good to hear that our team was able to show you what Dave Sinclair Ford is all about. Check us out on Twitter and Facebook for access to our exclusive monthly specials! Best Regards, James Sinclair President james@davesinclair.com or 314-892-2600
Great Service Dept.
They found the problem and had me out by the time I needed to be leaving for work. They found the problem in the tire.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Kevin, thank you for writing this excellent review of our dealership. Were thrilled to hear that our service staff was able to diagnose and remedy the issue with your vehicles tires in a timely manner. If you need anything else in the future, please do not hesitate to reach out to us at your earliest convenience. Also, be sure to check out the advertised specials posted regularly to our dealerships Facebook and Twitter pages. We look forward to working with you again soon and we appreciate the recommendation. Best Regards, James Sinclair President james@davesinclair.com or 314-892-2600
Great Service
The service advisor that took care of me Matt Hackney was very informative on what was going to be done to my vechicle and explained everything that needed to be replaced and why.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Your kind words and fantastic star-rating are greatly appreciated! I am elated to hear that our staff was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience with Matt at our dealership and we look forward to working with you, your family, and your friends in the future. Before your next visit, be sure to check us out on Facebook and Twitter to take advantage of our exclusive monthly specials. Best Regards, James Sinclair President james@davesinclair.com or 314-892-2600
Initial purchase was great. Downhill after.
I would like to start off by saying the sales person (Doug Cotton) who initially helped me was fantastic. He made a terrible process (buying a car) a very easy and comfortable one. The trouble comes in after I had to start communicating with Jeff Thurman, a different sales person. Jeff is probably the least thorough person I have ever had to deal with. I will give an example: The car that was purchased for my wife had a few touch up spots that needed some repair. I figured with a little touch up paint I would take care of them myself. I contacted Jeff and he indicated he would take care of getting me some paint. After a second email request he told me the parts department had the paint and it was waiting to be picked up at "my convenience". My wife went to pick up the paint from the parts department and would you believe it was not there nor had anyone ever spoken to Jeff. Now we will have to make another trip to pick up something that was supposed to be there to pick up at our convenience. I will also give a second example: My wife had to make a trip to the dealership to sign something to get a duplicate title, no big deal I am sure this happens all the time. I told Jeff when she would be coming hoping that the paperwork would be ready and would you believe it was not. My wife waited 15 minutes and started to back out of the parking space when Jeff came out with the paperwork. This is not how any of this should have gone. Very poor customer service after the vehicle was sold. This has left me with the impression that after the sale they could care less because they have your money. I hope I am wrong but that is how we feel. By the way the 2013 Ford Flex SEL that we purchase is great, so at least they got that right.
- Customer service 1.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 1.0
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Your treatment is inexcusable and unacceptable. Myself or David Sinclair will contact you personally to "Make it right". Thank You James R Sinclair Sr. President Dave Sinclair Lincoln St. Louis & St. Peters Dave Sinclair Ford
Good Car Terrible Dealership and Buying Experience
Beware of buying used vehicles at Dave Sinclair. Buying process took hours and at the end to very negative surprises. First, only one set of keys provide (and this was a Ford bought at a Ford dealership) and Second, Emissions Safety Inspection was out of date. This caused us to bring the vehicle back and wait for 1.5 hours while they had time for us.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities 3.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
We appreciate you taking the time to bring your experience to our attention. The satisfaction of our customers is our highest priority, and it is unfortunate that you were not completely pleased with your experience at our dealership. I invite you to contact me directly so that I may learn more about your issue. Your satisfaction is my priority and I look forward to working with you and moving our dealership in a more positive direction. Best Regards, James Sinclair - President james@davesinclair.com or 314-892-2600
GREAT SERVICE DEPARTMENT
BRUCS NAES (SERVICE WRITER) WAS AMAZING, ALWAYS KEEPING ME POSTED ON THE REPAIRS & WHEN I WOULD RFECIEVE MY CAR BACK. BRUCE MADE ME FEEL LIKE I WAS HIS #1 PRIORTY.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Toni, thank you for the excellent review! It is great to know that Bruce was able to provide you with pressure-free and knowledgeable service. Please feel free to call or stop by if there is anything else we can do to help you. Also, make sure to visit us on Facebook and Twitter to take advantage of our exclusive specials. Best Regards, James Sinclair - President
Oustanding Experience
Justin Fuller did an excellent job, he came in and laid out the automobiles for us based on our discussions and had everything ready and waiting. This is not even his area of expertise any more but he went above and beyond. The young lady that went over the MySync also did outstanding work and was very thorough.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
David,What an enjoyable review to read! It is reassuring to know that Justin provided you with a hassle-free and welcoming shopping experience. Dave Sinclair Ford's primary concern is delivering flawless customer service; that means giving each of our guests the time and attention they deserve. I'm happy to hear that you left our dealership feeling confident about your purchase. In the future, please do not hesitate to call or stop in if you should have any additional questions or concerns. Also, be sure to visit us on Facebook and Twitter to gain access to our exclusive specials. Best Regards, James Sinclair - President
Excellent service
The customer service was excellent. The people were very polite and friendly and took time to explain in detail everything that needed to be done on my car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Barry, we appreciate you sharing your feedback with us. We're delighted to hear that our staff was very polite and friendly during your recent servicing visit. If you need anything else in the future, please do not hesitate to reach out to us at anytime. Also, be sure to check out our Facebook and Twitter pages for first access to service specials and promotional offers. Thank you for the recommendation and we look forward to working with you again soon. Best Regards, James Sinclair - President
Great service from Bob Spicer
Bob Spicer was great to work with, he explained the vehicle to me, went through several options on the price and seemed to understand the need to keep the cost close to what I needed. He even came in on his day off to deliver the car to me and sign up the paperwork! That was impression.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Congratulations on the purchase of your new vehicle! It's a pleasure to hear that Bob was great to work with and able to explain the vehicle to you. If you have any questions or concerns in the future, regarding your recent purchase, please feel free to reach out to us at your earliest convenience. Also, don't forget to check us out on Facebook and Twitter for first access to service coupons and promotional offers. We hope you're enjoying your new vehicle and we look forward to working with you again soon. Best Regards, James Sinclair - President