Dave Sinclair Buick GMC

Went to dealership on 10 May fully intending to purchase a vehicle. We offered a lower amount expecting a counter offer. It wasn't the difference in price that ended the sale, it was the conceited and condescending response from the sales manager, Dan Sinclair. I don't think he even realized how he came across.

Great sales experience which as stress free. My only complaint is the the sales offices are not private. They have two desks per cube; so you can hear the sales deal going on at the desk next to you. And they can hear you...

I brought my Enclave in for the recommended 15000 mile service. During the inspection, they found nails in both driver side tires. While unmounting the tire from the wheel, the machine damaged the chrome. They immediately called me, apologized for the mishap and ordered a replacement wheel. They offered to set me up in a rental but expected the wheel in the next day, so I passed on it. The car was ready the next morning. I didn't expect to feel a difference in the engine performance after the engine flush (part of the 15K service), but the engine was noticeably quieter, smoother, and more peppy than before I dropped it off. The dealer also did a 4 wheel alignment due to the 15 K inspection. All in all, I'm glad I brought the car into them.

I had an appointment for an oil change, tire rotation, and a recall the other day and I just want to say how much I love the service department at Dave Sinclair Buick GMC! They are fast, friendly, and efficient! Clayton was amazing! He was so helpful and kept me informed on my car's progress. My car was ready within the timeframe it was promised! Great job!

Really enjoyed the process of purchasing my first new vehicle. Jason Ramshaw was very patient and made us feel very comfortable during the entire process. I'd absolutely like to purchase my next vehicle from Dave Sinclair!

My husband and I went in to look into buying a 2016 Terrain that was listed for 16,974.00 for 21,000.00 miles. We had great experience in the past so this is why we were going back to Dave Sinclair. I noticed that the vehicle had damage to the passenger bumper and also along the driver side passenger doors. When telling the sales rep (first, he had no personality and gave me an attitude) he looked at me like the vehicle had no damage since it wasn't listed on the carfax. When I showed him he is like we can fix this they must of hit the garage door or something. Of course you can, but I want money off the price of the vehicle since I know that it had been damage. The sales rep would not come down in price at all and keep telling me the vehicle is already at a great price. If a company knows that the vehicle had damage to it why would they show it to a customer in the first place and also, why would they not come down in price. Its because the sales rep had no clue what the xxxx he was doing and second because they think they can get this price for damage to a vehicle. IF I WAS YOU AND YOUR LOOKING INTO BUYING THIS VEHICLE I WOULD RECOMMEND YOU NOT SINCE IT IS DAMAGE!!!!!! IT IS ONLINE FOR $16,974.00 - Its black with black interior and has 21,000 miles.... I would never recommend this company to anyone and I wish we would of purchased our last vehicle somewhere else. This company really has gone down hill with the sales reps.... If I were you Dave Sinclair I would really rethink about getting new sales reps that are not idiots.... Maybe you can sell a lot more vehicles...

Best car buying experience I've ever had. Everyone was professional and helpful.

I recently purchased a 2014 Buick Lacrosse from Dave Sinclair GMC. My sales person Nikki Horr was nice. I was recommended by a friend. When I first came in I made know what I was looking for. They didn’t have the vehicle I wanted so they were going to have it transported from another Dave Sinclair dealership. I was told to come back at 3pm. The vehicle didn’t arrive until 7pm. When I did get there I told Nikki I wanted my car paid off. I owed $1855. Then I spoke with another manager Mead Hanna. He wasn’t a help at all. I informed him what I owed. They stated they gave me $2000 for my car. Yet in the end I had to go and payoff the remaining balance. They didn’t come through. The finance manager Mike Welch made false statements. I asked for an extended warranty up to a 100K miles they didn't come through. My warranty ends at 75K. I told them my budget, they didn't come through. My wife was attempting to get a hold of me. The sales rep Nikki Horr knew this and didn't bother to tell me she called until after the sale was done. As she walked me out she tells me that my wife called. I informed Nikki Horr that my wife had come up, she looked shocked. I had to pay an additional $65.17 to pay off my car. I made all my request know and they didn't come through, I was upset. I was also told by the finance manager that since my wife and I both purchased vehicles from (2) Dave Sinclair locations there was a discount, which was a lie. After speaking with Daniel Jr. at the GMC store he informed me that they gave me $1800 for my payoff. I was told I got the best deal for the vehicle I purchased. Daniel Sinclair he continued to tell me that I got a great deal. So to make things right, because Dave Sinclair motto is “if it’s not right, we’ll make it right for free”. Well Daniel Sinclair told me that he would give me (2) complimentary oil changes and $100 for the miscommunication that was told, which was a lie. I went up to the dealership to get my paperwork and I was told that I was only getting $100. My wife purchased a vehicle from Dave Sinclair Ford and got an AMAZING DEAL!!!!!! Everything she asked for they met!!!! Finance manager Mike was GREAT!!!!! Jon Werner the sale rep was GREAT!!!!!!! My wife got her car paid off in full. Needless to say the men and women at the Dave Sinclair Ford know how to take care of a customer. In conclusion the communication plus false statements that Daniel Sinclair and his staff makes has left a very terrible experience for me. My recommendation to anyone who does decide to purchase a vehicle from Dave Sinclair GMC. Take your own financing or go to another Dave Sinclair dealership have that vehicle transported.

Everything was excellent I have been coming to this dealership since 2005 when I bought my gmc envoy.I am planning on buying my next vehicle from there soon

The service department went above and beyond! I was also impressed that Mr. Dan Sinclair came to the waiting room to ensure that everyone had been waited on and that everyone was comfortable. I was very impressed with the customer service which is a lost art.