Dave Sinclair Buick GMC

I love my 2014 Buick Verano. My salesman, Nick Godfrey, was very helpful. He was knowledgeable about the car and he took the time to show me how the car worked. It has GREAT gas mileage and it is the best car I have ever owned.

AWFUL place and HORRIBLE customer service. We were pressured into a deal and told over the phone we only had 10 minutes to make a decision about the vehicle since it was the last day of the month. We ended up purchasing the vehicle after Bob, the salesman, took my husband by the arm and pulled him into the office to sign papers. We got the used truck home and noticed the front seat was completely damaged and loose. We called the dealership and they said to bring the truck back in to see if there was anything they could do. The dealership did fix the seat and Bob, our salesman, stated he wanted to take a picture with us and our new truck before we left. Most people would think this would be a happy "we just bought a new truck" photo. Instead my husband, Bob and I go out in front of the truck and Bob pulls out a sign that says in red capital letters "THIS TRUCK IS SOLD AS IS." Has anyone ever heard of a dealership doing this!? Lastly after owning the truck for less than 48 hours, we decided this truck was not good for our family and our experience at the dealership was very poor. We took the truck in less than 48 hours after purchasing it to the dealership to return it. We sat down with Dan Sinclair and told him the circumstances. Dan Sinclair stated they were unable to return the truck and the Explorer we traded in had already been "sold." He said he could place us in a different truck that may suit us better, but they would not let us return our truck. After continuing to talk with Dan and stating we would get a lawyer and contact news stations regarding our experience, he stated he would talk with his dad, Dave Sinclair and see if there was anything they could do. Dan came back in and stated "he was unable to get ahold of his Dad and for us to go home because he had a meeting he had to go to for a hour and he would call us later." What kind of customer service is that?! I refused to go home and asked for the phone number of Dave Sinclair, as well as the phone number of the wholesaler whom our explorer was supposedly "sold to already." Dan stated he would be right back with the phone numbers. In about 20 minutes Dan Sinclair came back with the number to Dave Sinclair, I never received the number to the wholesaler and Dan stated he would give us our Explorer back and we could return the truck if we paid a $150,00 "restocking fee." Dan stated we would be able to meet with his dad, Dave Sinclair regarding the issue. In short, we never once met Dave Sinclair who was supposedly going to talk with us. So I don't know how many lies we were told by this dealership. Long story short, we got the Explorer back after being lied to saying it was "SOLD TO A WHOLESALER." We returned the truck and were forced to pay a $150.00 re-stocking fee after being forced to take a "THIS TRUCK IS SOLD AS IS" picture and having multiple things wrong with the truck. We had a horrible experience with this dealership and Bob Isleman and Dan Sinclair. We will never be returning to this dealership or any of the Dave Sinclair dealerships again. Hopefully this will help someone else out.

AWFUL place and HORRIBLE customer service. We were pressured into a deal and told over the phone we only had 10 minutes to make a decision about the vehicle since it was the last day of the month. We ended up purchasing the vehicle after Bob, the salesman, grabber my husband by the arm and pulled him into the office to sign papers. While signing the papers Bob stated to my husband and I that he knew I was the "weak one, because the weak one always does all of the talking and he knew he could get what he wanted out of me." We got the used truck home and noticed the front seat was completely damaged and loose. We called the dealership and they said to bring the truck back in to see if there was anything they could do. The dealership did fix the seat and Bob, our salesman, stated he wanted to take a picture with us and our new truck before we left. Most people would think this would be a happy "we just bought a new truck" photo. Instead my husband, Bob and I go out in front of the truck and Bob pulls out a sign that says in red capital letters "THIS TRUCK IS SOLD AS IS." Has anyone ever heard of a dealership doing this!? Lastly after owning the truck for less than 48 hours, we decided this truck was not good for our family and our experience at the dealership was very poor. We took the truck in less than 48 hours after purchasing it to the dealership to return it. We sat down with Dan Sinclair and told him the circumstances. Dan Sinclair stated they were unable to return the truck and the Explorer we traded in had already been "sold." He said he could place us in a different truck that may suit us better, but they would not let us return our truck. After continuing to talk with Dan and stating we would get a lawyer and contact news stations regarding our experience, he stated he would talk with his dad, Dave Sinclair and see if there was anything they could do. Dan came back in and stated "he was unable to get ahold of his Dad and for us to go home because he had a meeting he had to go to for a hour and he would call us later." What kind of customer service is that?! I refused to go home and asked for the phone number of Dave Sinclair, as well as the phone number of the wholesaler whom our explorer was supposedly "sold to already." Dan stated he would be right back with the phone numbers. In about 20 minutes Dan Sinclair came back with the number to Dave Sinclair, I never received the number to the wholesaler and Dan stated he would give us our Explorer back and we could return the truck if we paid a $150,00 "restocking fee." Dan stated we would be able to meet with his dad, Dave Sinclair regarding the issue. In short, we never once met Dave Sinclair who was supposedly going to talk with us. So I don't know how many lies we were told by this dealership. Long story short, we got the Explorer back after being lied to saying it was "SOLD TO A WHOLESALER." We returned the truck and were forced to pay a $150.00 re-stocking fee after being forced to take a "THIS TRUCK IS SOLD AS IS" picture and having multiple things wrong with the truck. We had a horrible experience with this dealership and Bob Isleman and Dan Sinclair. We will never be returning to this dealership or any of the Dave Sinclair dealerships again. Hopefully this will help someone else out.

I just recently purchased a new vehicle about three weeks ago. I chose to shop at this location because my sister, aunt, and uncle all purchased vehicles from here. I was very please with the whole process. My salesman Bob and the used car manager Dave Sinclair Jr. were very helpful. I took the vehicle home and when i returned to let them know i wanted it they both sat down and talked to me to make sure I was happy with my choice. When i did decide it was the right choice I went over to see the financed manager JP. He is a great person to deal with. Everyone at the dealership seemed to be in good moods with smiles on there faces. I would purchase another vehicle from there any day!!!

I have purchased and leased several cars from Dave Sinclair Buick GMC. I have also referred every single family member I have as well as plenty of friends. I have worked with Andy Wahl and Mike Sinclair and have never felt pressured or confused by any part of the process. I am not an easy customer to work with but every time I have come in, both Andy and Mike have taken the time to explain everything to me and assure me that if it's not right, they will make it right. I would encourage anyone looking for a new car or used car to call them or just stop by--it is never a pressure filled atmosphere. The 5 minute call or pop-in could save you thousands of dollars.

Top notch people to work with. I have leased and bought several cars from the people at Dave Sinclair Buick GMC and I have always been satisfied. I have worked with Andy Wahl and Mike Sinclair--both are patient and upfront. In fact, every time I have been confused about a price, they sit down with me and make sure I understand what it is I am paying for and what I am getting. At other dealers, I usually can't get a straight answer or something doesn't sound right. I know that if something isn't right at Sinclair Buick GMC, they will make it right. Well-worth the time to pop-in and see what they have. As a side note--I have referred all my family and friends. The best compliment I can give is sending over people I care about.

I spent hours of Tony's time looking at vehicles that I thought I needed and wanted until we saw a used car on the lot that was perfect for me. He was very understanding and patient and I appreciated his candor when there were some concerns I had with the final transaction.

My wife loves her new 2015 GMC Yukon, and everyone at Dave Sinclair is awesome. My family and I have bought several vehicles here and I will be back for many more!

I have been remiss in drafting a review of our purchase experience at Dave Sinclair Buick. We purchased our 2014 Buick Lacrosse on a cold snowy day January 2014. Dave Christ was our salesman. One word sums up the entire experience ... Wonderful ! Jeff was informed, patient, professional and met the challenge of responding to my husbands questions who performs an exhaustive research before we buy Just About Anything. Often he will know more about the purchase than the sales staff. Jeff responded to all his question without a moments hesitation. He was great!. As for the car ... well the car is also wonderful. Thank you all for making a car purchase a pleasant and memorable experience. Cathy Bauer

Their service department will fleece you blind. My check engine light popped on a week ago. I used my Snap On scanner to determine it was my throttle body motor actuator. I replaced the throttle body. My engine now needed the idle relearn done on it with the GM tech 2 scanner. I made the appointment almost a week in advance. The day before I took it in my air bag light popped on. So when I brought it in the service writer informed me it would be $99 to do the idle relearn, and another $99 to check the air bag code. Both are done with the tech 2 scan tool connected to the OBD2 port! As I only have a Snap On scan tool, I reluctantly agreed. I mean $198 for 20 minutes work seems fair. Right? I walked down the street and got some breakfast. About an hour later I was called and informed the idle relearn was completed and the air bag problem was determined. One of the front impact sensors had an internal failure, the part was $250 and the labor was going to be an additional $200. Obviously, I declined the work. I drove to a local auto parts store and picked up the sensor $80. I went home and installed the sensor in 20 minutes. Finished. I wonder how many old people and women they rake over the coals a day. I used to be an ASE master tech years ago. I didn't like everybody thinking I was a crook, so I'm now in another field. The techs are NOT the crooks, it's the SHOPS!!!