Dave Sinclair Buick GMC

I had an accident a year ago and my Kia Soul was repaired at Dave Sinclair GMC Body Shop. They did a great job then, but out of nowhere a year later I started having problems with the passenger side door. I took the car back to the Dave Sinclair GMC Body Shop and they spotted the problem (it was a plastic clip) and fixed it quickly and for free. Everyone there was courteous and helpful and technicians are knowledgeable and skilled. If I need body work again I'll be going back to the Dave Sinclair GMC Body Shop. The shop manager Bill was really great.

I contacted the Internet Department at this dealership about a week ago & spoke to Andrew LeBlanc. I let him know I did not live anywhere nearby, but was interested in a new GMC Terrain they had listed for $24,859. I told him I would need it shipped (and obviously wouldn't have a trade-in) and to please calculate the cost of shipping for me & let's try to work out a deal. He handed my information over to a sales associate, whom I spoke to on the phone, Tom Brown. He told me the vehicle was actually $27,133- over $2,200 more than it's listed for- and that the $24,859 listed on Cars.com was after trade assist & so forth. NONE of this was mentioned on Cars.com or in the days prior that I had been speaking with Andrew. Tom said he would talk to his manager & get back to me. I am a pretty calm & rational person, mind you, so I was very practical about this & told him I was willing to pay the asking price listed on Cars.com, plus reasonable shipping costs. THIS was their opportunity to make it right, but they did not. He e-mailed me letting me know the price was still firmly at $27,133 plus nearly $1,300 for shipping. He also mentioned that he "knows Cars.com was a little misleading." Cars.com wasn't misleading- this dealership put into practice a pricing model that is deceptive. The price listed should have been $27,133, because that is what anyone walking in off the street can expect to pay regardless of trade-in or what have you. Not only did they not try AT ALL to work anything out with me, but when I replied with my dissatisfaction I was completely ignored. They couldn't even muster up enough decency to reply to my e-mail. This dealership is exactly the reason the public does not trust car dealers- they are still using the old bait & switch method. To this dealership, I recommend looking into price transparency. To potential buyers, I wouldn't waste my time unless you appreciate a good lie.

I initially started my search for a new vehicle on line..like so many others. I was first contacted by Doug in the internet department. His level of follow up and research was extraordinary! Long story short...I was introduced to Bob and given amazing customer service! We found the right car (different from the one I saw on line) and could not be happier. If you are looking for an amazing experience buying a car.......go see Bob at Dave Sinclair!

Charles was very helpful regarding my interest in a car they had. It sold before I could get there but he did email me and let me know the day it sold.

I reached out to Sinclair on the internet to inquire about a truck I was looking for. Hannah Bizzle and Ellie were great, super friendly and extremely helpful. I worked with them to get the information I needed and then stopped by to check out the truck. My experience at most dealerships is to spend several hours going through the process of reviewing the truck, getting the appraisal for the trade and then going back and forth on the negotiations. I can honestly say this was the best experience I've ever had. I worked with Collin Akos when I arrived. I looked at the truck, had an appraisal within 10 minutes and was presented with the lowest price I'd seen out of any the dealerships I'd seen right off the bat. Unfortunately it was still just a little out of my budget, but this whole process happened within 30 minutes. I'm planning to save up a little more and will definitely be back to make my purchase. I can't recommend this place enough!!!

We were looking to buy a used truck. Rick Hayes was our salesman. Test drove two different trucks and Rick pointed out things that we might not had noticed, whether it was good or bad. He was honest right from the get go and was never belligerent. Unfortunately the one we wanted to buy was out of our price range and we couldn't make a deal. With that being said Rick never made us feel like we were wasting his time or that our budget was unrealistic(like other dealers did). He said he would contact us if they got something in that he thought would meet our requirements. I'd highly recommend to search their inventory and if you find something request Rick!

Purchased a new 2014 Encore today and the entire process was pretty painless. Andy Babor was wonderful to work with. He got us the deal we wanted (actually a little better) and we are very pleased. Have only had the car for about 4 hours, but so far so good. It was very late in the day (the dealership was closing) when we took possession so we didn't get all the time needed to go over all the instruments and such, but are going back on Saturday to turn in the spare key to our trade in and get a little overview on how things work. I've got the basics figured out, but there are a lot of bells and whistles to learn. :o) Overall, a great buying experience. Andy was a phenomenal help!!!

I was extremely satisfied with my experience at Dave Sinclair GMC. From the first conversation with James Mills over the phone, I was put at ease. The expertise and professionalism of James and all staff was unbeatable. I came to this dealer to purchase a specific vehicle, and the sales staff did everything in their power to give me the most for my trade in as well as make sure I walked away happy. Even after posted closing times, Tim in finance as well as James continued to be extremely helpful in working to make sure I had the best deal. I would recommend Dave Sinclair GMC to anyone looking to buy a new or used vehicle. I couldn't be more satisfied.

I just purchased my third car from Dave Sinclair, and I will continue to come back to them each time I am looking for a new one. The service is outstanding. From the salesmen to the finance team to the administrative staff, everyone is looking out for your best interest. On top of that, they products and knowledge the dealership offers is top quality. Each time I have left, I have felt very comfortable throughout the whole process, which is why I have continued to purchase soley from this dealership.

Steve Kohensky was a an absolute pro; Hanna Bizzle was exceptionally helpful and gracious. "Paris" the Business Manager was hard to understand, and a little bit of mumbler. Also, didn't have correct ledger of the option packages I declined. The presentation for the extended warranty was poor with no provided fact sheets and could not answer some basic questions on the coverage. I would suggest letting the sales pros (like Steve) handle that portion of the sale. He EARNED that opportunity. I am pleased that Dave Sinclair Buick-GMC stood behind their written quote, even though a GM rebate had expired. Absolutely no smoke or mirrors, bogus "rebates", or bait and switch that the other dealers tried. Absolutely World Class dealership.