Prince Frederick Ford, Inc.

I dropped my Taurus off for a side-view mirror replacement in mid-afternoon as an Early Bird drop for the following day. I received a call a few hours later that the work was done. I still had to make two trips; drop-off; pick-up, but it was all in the same day - works for me!

Great buying experience! Courteous, honest, helpful, fast, and great pricing and support.

power steering went out. truck was towed to ford, no appointment. ford had it fixed in less than two days.

Back story, I purchased my Mustang in April 2017 from a local car lot, not the Ford dealer. I knew the Mustang had aftermarket wheels, but they appeared to have regular lug nuts, nothing special. On December 5, 2017 I took my Mustang to Prince Frederick Ford to have the brakes serviced. I left the car and went to work. A short time later, Ms. Natalie Dickinson, my service advisor, called inquiring about the keys for the wheel locks. I did not know there were locks on the wheels. Ford employees searched my car and could not find the key. At that point I thought Ms. Dickinson would tell me to come get the car and go somewhere else. Instead, she got my permission to have a mechanic take my car to local car accessory stores to attempt to obtain a key. I gave permission, the mechanic was able to obtain a key and continue working on my car. The Mustang needed a total brake rebuild, rotors and pads front and rear. They were really in bad shape, the rear brakes were actually "put together wrong" and were not functioning. The mechanic replaced all brake components and put the wheels back on the car. Surprisingly, the car would not move; the wheels were locked. The new rotors and new pads were thick, the aftermarket wheels were too shallow to allow the wheels to turn. I now wonder what the previous owner did to make the wheels turn!! Again, Ms. Dickinson could have told me too bad, pay up, and move on. Instead, the mechanic new a device called a wheel spacer would allow enough clearance between the wheel and brake components to allow the car to move. A search for correct wheel spacers began. Two local parts stores did not have the correct spacer. At that point, another Ford employee remarked that he had a bunch of Mustang wheel spacers at his house, and volunteered to go home, get them, and see if they would work on my car. This employee did have the correct spacers, my Mustang was repaired and is now a safe car to drive. Thanks to Ms. Dickinson, the mechanic, and other employee for making sure my car was repaired and safe. As mentioned, there was several times when a lesser should would have given the car back unrepaired. Everything worked to my advantage, for which I am grateful.

Great service, Aaron was very helpful and professional

Best service ever!!!! Nataly was very professional and friendly.

Service rep was very helpful setting up appointment and covering what was needed.

excellent customer service. Provided a ride home after dropping off the vehicle and then came and picked me up when the vehicle was ready. Very polite courteous and professional staff

The Prince Frederick Ford service department provides outstanding, courteous customer service. Top to bottom, the service team is first class. The primary reason, they communicate with the customer.

I took my F250 in for 2 leaks around the radiator they called the next morning said the hose need replaced it was going to be almost $500. The lady I was dealing with called said truck was ready they test drove it everything was good I picked up the truck that evening drove 5 miles home when I got out of the truck I looked in the wheel well and antifreeze was dripping out the next morning I took truck back I told the lady I wrote on the work order there is 2 leaks she proceeded to tell me that they must have miss read the paper. Well if they had of test drove it they would have seen the other leak after fixing the other one. So she calls and tells me I need a new radiator and it?s $1000, if they had of done the job rite the first time it would not of cost me over $1200 in labor I went online and the radiator cost with a lifetime warranty the lady at the dealership never offered me any warranty. Then charged me twice for antifreeze if the job had of been done rite the first time I wouldn?t have been charge twice and the hose could have been replace when they took the old radiator out it was only a $50 part could have saved 90% of the labor cost. I purchased the truck there and when ever I?ve needed service I?ve always taken it there labor cost are outrageous. Why be loyal to the brand and the dealership eveytime I've taken the truck there for service the labor is always very high. They are trained for these vehicles they didn?t have the truck for maybe a total of 4 hours that?s $300 an hour come on this is just stupid this why people can?t afford to get repairs done.