Laird Noller Automotive Laird Noller Lawrence Ford

As a new customer, I was treated with some respect and dignity. Since the sale of their vehicle was completed and the dealership signed a contract to purchase my vehicle, I’ve been treated like I no longer have value as a customer. I purchased my 2019 Lincoln from this dealership on July 26th and at that time they agreed in writing to purchase my current vehicle from me for $8,500 as a completion of the deal. I asked for $12,000 and we settled on $8,500. I reveived a signed letter acknowledging that deal for my vehicle that stated I would receive payment by the end of day Tuesday, July 29th. On Monday, July 28th I drove to Lawrence to have service look at my onboard computer as I was having issues with the display/navigation system. The vehicle’s system had to be rebooted and needed a software update. During my wait time I checked in with Mykala (?), and she referred me to Caden Fisher and said he would handling the transaction for them on. Caden told me he would let me know when to pick up the check for my vehicle. On the 31st I called him 4 times and when he finally called me back, he stated that the “bank” had mailed the check. Since Aug 4th I’ve tried to call Caden Fisher and Dylan Hunt a total of 14 times and to date not one return call nor have I received the check from the bank. This is total disrespect and disregard for me as a customer and person. I feel like they are trying to steal my vehicle by not paying what they promised. It’s sad to know this is how Laird Noller handles business and treats its customers! I would not recommend anyone do business with this establishment. Perhaps my next recourse will be contacting the BBB and an attorney!

They contacted me to set up recall service. Appointment set and recall service successfully completed in 1 hour while I waited.

Shelby and Chris were extremely helpful. They worked to have everything ready for me for a quick arrival and out the door. This is what keeps people coming back! Great service.

Jayde was on top of things and kept me informed throughout the process. The repairs went fast and were done on time.

We bought our new car from Laird Noller Ford in Lawrence Kansas. From walking in the showroom meeting our sales repersentive Austin to signing the contract with Aaron in finance was seamless. Taking delivery and driving away in our new vehicle was a dream come true. Our experience with the Service department was A+. Shelby was excellent.. We were 100% satisfied! Would recommend to anyone needing car repairs or car maintenance. If you are buying a car or needing service Laird Noller Ford is your one stop shop.

I was extremely pleased with the service I was provided with throughout my vehicle search! Caden Fisher was my sales person, Dillon the General Sales Manager who helped out, and Greg who filed my my paperwork in Finance! I would and will be recommending this dealership and these folks that helped me out! Never had an experience so smooth and friendly! 10/10 Performance from these guys!

Everybody at the dealership was great. I spoke with Alex in sales department, and that girl in the service department kept me informed every two days about my car that would be repaired This is a great dealership.

Khrista has been a pleasure to work with--she kept me up to date on job progress and explained everything. Laird Noller also stood behind its work and corrected a slip up at no charge.

Haley was very welcoming and they got my tires done fast. Always appreciate the hard work

It was a good process working with the dealer and manager to get my card. But now I’ve been trying for two weeks. This will be the third week to get my air conditioner hose replaced. They were supposed to call last week and never know call so I’m waiting to see if I’ll get a call this week to set up the appointment.