Reviews
Aaron was excellent to work with.
Aaron was excellent to work with. Payment is right where I needed it to be.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I really like the lady who was the service writer for my
I really like the lady who was the service writer for my visit. However, I went in for a recall and an oil change and the bill came over $500. I'm usually satisfied with the service department there, however I feel like they were trying to sell me more products and services that I needed. In order to get the recall done I had to buy a new battery which is almost $275. I also believe they were trying to sell me a set of tires because they said my tires were dry rotted. That may be true however I was leaving town so couldn't verify it. I'm not questioning your honesty but it always seems like the dealership always tries to upsell me on more products and services. Again, this is just a comment and I'm not 100% sure. I plan to still use your services
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Nice people, service is excellent, my car was taken
Nice people, service is excellent, my car was taken into the shop on time and repairs were made in a timely fashion
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We're happy to hear that you had a positive experience with our team and that everything was completed on time. Providing excellent service and keeping things running smoothly is always our goal. We truly appreciate your support and hope to see you again for your future automotive needs!
A hassle free oil and filter change!
A hassle free oil and filter change! I was greeted and checked in quickly and my services were completed in under an hour!
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- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review! We're so glad to hear your oil and filter change was quick and hassle-free. Providing efficient, friendly service is what we aim for, and it's great to know we hit the mark. We appreciate your business and look forward to seeing you again!
Just bought a 2024 Bronco from Kylee.
Just bought a 2024 Bronco from Kylee. The best car buying experience i have ever had! Kylees professionalism as a sales professional is unmatched. Kylee and everyone you will speak with truly cares about getting you into the vehicle that's right for you, ensuring your questions are answered and youre feeling comfortable with such a large decisson, and they are willing to bend over backwards to put that new dream in your driveway. When you visit Noller in Lawrence, you're not just buying a car, you're buying a quick, low anxiety, low stress experience. You're also supporting local business! Kylee, thank you so much for a great experience. Hope to work with you again.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your amazing review! We're thrilled to hear that your experience with Kylee and the rest of our team at Noller Lawrence was the best car buying experience you've ever had. Kylee truly goes above and beyond for her customers, and your kind words mean the world to us. Enjoy your new 2024 Bronco, and we look forward to welcoming you back whenever you're ready for your next adventure. Thank you for supporting local business!
Very courteous and knowledgeable, Khrista Bell was a joy
Very courteous and knowledgeable, Khrista Bell was a joy to be around and made sure I was taken care of
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words! We're thrilled to hear that Khrista Bell provided you with such a positive experience. We look forward to welcoming you back again soon.
Haliey was friendly and nice.
Haliey was friendly and nice. Overall though I was not pleased. I took the truck in to get it fixed at 7:00 am. I had to call at 4pm to find out the status on the repair. I do not think they had looked at it. Was told it needed a part and that would need to be ordered. Not very good communication on what was going on.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback. We're glad to hear that Haliey made a positive impression, but we're truly sorry to learn that the overall experience didn’t meet your expectations. Clear and timely communication is a priority for us, and we regret that you were left waiting for updates. We understand how frustrating that can be and will use your feedback to improve our process moving forward. If there’s anything more we can do to make this right, please don’t hesitate to reach out directly, we’d appreciate the opportunity to regain your trust.
I scheduled a Saturday morning appointment a week ahead
I scheduled a Saturday morning appointment a week ahead of time and then during the week I received multiple emails reminding me of the appointment. Then I drive to the station on Saturday morning and nobody is there and it is closed and there’s a sign on the window that says we are closed and taking inventory today. So it was a waste of a fair amount of my Saturday morning. When I rescheduled and came back. The person at the counter was not very empathetic to their mistake, however, he eventually understood the inconvenience, and I received a discount on the Service. All in all I would rate the experience as average.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience and frustration caused by our unexpected closure on the day of your original appointment. We understand how valuable your time is, and we're truly sorry that this impacted your Saturday morning. We also regret that your initial interaction upon returning didn’t reflect the level of empathy and service we aim to provide. That said, we're glad to hear the situation was eventually acknowledged and a discount was offered to help make things right. Your feedback is important to us, and we’re using it as an opportunity to improve our communication and service going forward. If there’s anything else we can do for you, please don’t hesitate to reach out. We’d love the opportunity to provide a better experience next time. Thank you again for your honesty and for giving us the chance to serve you.
Very pleasant and efficient service rep.
Very pleasant and efficient service rep., and great mechanic who explained his work in a clear and friendly way!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words! We're so glad to hear that your service rep was pleasant and efficient, and that our mechanic took the time to explain everything clearly and in a friendly manner. That’s exactly the experience we strive to provide! We truly appreciate your business and look forward to helping you again in the future.
Mostly prompt service.
Mostly prompt service. Tire rotation & oil change went well. Waiting room is nice. I was kept updated on service.
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience! We're glad to hear your tire rotation and oil change went smoothly and that you found our waiting room comfortable. It’s also great to know our team kept you informed throughout your visit, we always aim to provide clear communication and efficient service. We appreciate your business and look forward to seeing you again for your next service!