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Chapman Auto Store of EHT, NJ

(629 reviews)
Visit Chapman Auto Store of EHT, NJ
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–7:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–5:00pm 8:00am–4:00pm
Sunday Closed Closed
2016 consumer dealer award
View 1 awards
2016 consumer dealer award
New (866) 773-5821 (866) 773-5821
Used (866) 301-2456 (866) 301-2456
Service (866) 414-0726 (866) 414-0726

Reviews

(629 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Chapman Auto Store of EHT, NJ from DealerRater.

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Best Service Around!

Last week I purchased a 2016 Ford Fusion and couldn't be happier. The service from our salesman Greg Rawlings was the absolute best! Greg was low pressure, friendly, and extremely knowledgeable. We had our two young children with us and Greg was patient and friendly towards them, offering snacks and the play area. Greg made our choice easy. And then a few days later he even called to see if we were still happy with our choice, and he made sure we knew if we had any questions or if we needed a refresher with the electronics to not hesitate to call or stop in. I'd recommend Chapman Ford and Greg to anyone looking to buy or lease a car. Plus his Scottish accent is something anyone could listen to for hours! :)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank You for your business and congratulations on the new vehicle. We look forward to seeing you in the service department for your 1st Oil Change. Bill Kassner, Owner/Operato

Highly Recommend this dealership

This is my 3rd lease here at Chapman. From Alicia Vandine, who helped me from start to finish on my latest lease, to my salesman Mani Khan who finalized the transaction and showed me all the new systems in my 2016 Fusion, this was one of the best experiences. Having leased before, I can't leave out the Service Guys..they always have a smile and make me feel like family. Thank you to all!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great overall experience!

From start to finish our car buying experience was excellent. Keith Levitt greeted us in the lot, he was informative, professional and personable. We are completely satisfied with our purchase and every employee we had contact with were phenomenal.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank You for your business and congratulations on the new vehicle. We look forward to seeing you in the service department for your 1st Oil Change. Bill Kassner, Owner/Operator

Excellent service

I cannot say enough about the professionalism of the entire staff at Chapman Ford Lincoln. My salesperson, Linda Lejeune, was extremely knowledgable and searched tirelessly to find a vehicle that met all my expectations. The financial aspects were transparent and clearly explained to me. Bruce Carlino went above and beyond to help me remain within my budget and still get the car of my choice. I would highly recommend this dealership to anyone who wants a low-pressure and professional experience. Clare D

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank You for your business and congratulations on the new vehicle. We look forward to seeing you in the service department for your 1st Oil Change. Bill Kassner, Owner/Operator

Great Service

Mani Khan was welcoming and attentive from the minute we walked in the door. This was our second Mazda purchase at Chapman. We knew what we wanted, we just needed a knowledgeable saleman who understood our needs. Along with the help of Robert Thomas, they made our experience comfortable, smooth and hassle-free.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank You for your business and congratulations on the new vehicle. We look forward to seeing you in the service department for your 1st Oil Change. Bill Kassner, Owner/Operator

AMAZING EXPERIENCE!!! Best dealership in NJ!!

Thank you to Kerry Dunbar, my first car buying experience was a complete success! Quick and sufficient service!! Can't wait to come shop again. Highly recommended!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank You for your business and congratulations on the new vehicle. We look forward to seeing you in the service department for your 1st Oil Change. Bill Kassner, Owner/Operator

Helpful

They were very helpful and worked with me when it came to the price, everyone was very friendly. I would recommend them to my friends and family. I will definitely go there for my next car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank You for your business and congratulations on the new vehicle. We look forward to seeing you in the service department for your 1st Oil Change. Bill Kassner, Owner/Operator

Simple and transparent

Went to chapman looking for a small commuter car for work had an idea what I wanted and I told David that and he showed me cars that were relevant to what I was looking for and wasn't pushy at all.And didn't try to up sell me on something I didn't want or out of my price range ended up getting a certified fiesta with great warranties the managers were friendly and helpful I would recommend using this dealership and David

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.
Dealer response

Thank You for your business and congratulations on the new vehicle. We look forward to seeing you in the service department for your 1st Oil Change. Bill Kassner, Owner/Operator

EXCELLENT CUSTOMER SERVICE!!!!

David Reyes was very helpful in presenting what kind of car we need. He suggested several selections of vehicles. Right at the point, we choose what we needed. He let my son a test drive the 2 cars, Ford focus2008 and Hyundai sonata 2004. Without hesitation, we selected the Hyundai Sonata2004 because of mileage (44K) and price advantage even it's older. He right away prepare the paperwork. While waiting, he offered soda and crackers which surprised both of us. After 2 hrs, we're done and I told him to get the vehicle next day because we still have our vehicle drive home. By surprised again, he insisted to bring the vehicle to our home to Somers Point.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.
Dealer response

Thank You for your business and congratulations on the new vehicle. We look forward to seeing you in the service department for your 1st Oil Change. Bill Kassner, Owner/Operator

Excellent Service

Salesman Keith Levitt is my go to guy. He always displays courtesy and professionalism and is extremely efficient in scheduling other personnel from Chapman to coordinate and complete the buying or leasing agreements for a more enjoyable experience. This was my fourth vehicle I've purchased and/or leased from Keith. I've had my new vehicle for about a week and several employees from Chapman have called me, assuring me they care. He even demonstrated the Navigation, and Communication functions, programmed my favorite AM / FM / Serious XM stations and addresses and thoroughly familiarized all functions of the new vehicle, so I was completely at ease driving home. From previous experiences, I'm also completely satisfied about their service department, which does the regular maintenance in a most expedient fashion in caring for my vehicle. The lounge and waiting area is beautifully appointed and even the coffee tastes great !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

Thank You for your business and congratulations on the new vehicle. We look forward to seeing you in the service department for your 1st Oil Change. Bill Kassner, Owner/Operator