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Chapman Auto Store of EHT, NJ

(629 reviews)
Visit Chapman Auto Store of EHT, NJ
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–7:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–5:00pm 8:00am–4:00pm
Sunday Closed Closed
2016 consumer dealer award
View 1 awards
2016 consumer dealer award
New (866) 773-5821 (866) 773-5821
Used (866) 301-2456 (866) 301-2456
Service (866) 414-0726 (866) 414-0726

Reviews

(629 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Chapman Auto Store of EHT, NJ from DealerRater.

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great experience

I told Dave Reyes what I was looking for, he got it, sun/moon roof the bigger the better, or a convertable... Dave said while there were no convertable used cars in stock he thought the 2013 Taurus would be a good fit.... well I thought a Fusion was in my future or a flex.....after test driving the Taurus I was sold....a great price/low mileage SOLD & left with a 2013 Taurus car is perfect of lease vehicle with good financing..... Dave made it all so easy!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank You for your business and congratulations on the new vehicle. We look forward to seeing you in the service department for your 1st Oil Change. Bill Kassner, Owner/Operator

Wonderful experience

We recently were in need of a car. After scouring the papers we found a car at chapman in eht and stopped in to look. Unfortunately it wasn't there but we found something even better and so the process began. David Sage was our point man a.k.a salesman who did an amazing job!! He asked about our price point and was willing to try his best to make it work.. We were offered several options and end result 2.5 hours later I HAD MY CAR!!!! When I came back to pick it up again David Sage was "over the top" helpful in explaining how everything worked and what buttons not to touch!!!! I drove away one HAPPY CAMPER and I swear I'm not touching those buttons!!! Thank you all E. Pullan

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank You for your business and congratulations on the new vehicle. We look forward to seeing you in the service department for your 1st Oil Change. Bill Kassner, Owner/Operator

Great Experiance

David Reyes and Bruce Carlino were available to answer all of my questions and able to work a great deal on my new truck. The entire staff at Chapman was great to deal with throughout my entire buy experience. From the moment I walked into the showroom until the time I drove off the lot with a new truck, David, Bruce, and the rest of the Chapman staff provided me with top notch service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank You for your business and congratulations on the new vehicle. We look forward to seeing you in the service department for your 1st Oil Change. Bill Kassner, Owner/Operator

Buying a new car

My visit was very pleasant. Salesman was very polite and showed concerned of our needs. He was not pushy. He was very informative of the vehicles. All of the associates were very professional and friendly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank You for your business and congratulations on the new vehicle. We look forward to seeing you in the service department for your 1st Oil Change. Bill Kassner, Owner/Operator

Great experience.

Everyone was very helpful and friendly. Very pleased with my new truck. Staff went above and beyond on setting up my truck and making sure I understood everything.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank You for your business and congratulations on the new vehicle. We look forward to seeing you in the service department for your 1st Oil Change. Bill Kassner, Owner/Operator

David Reyes made it easy.

David Reyes made my car buying experience great. Very professional and would highly recommend to anyone looking for a vehicle. Gave me a fair price and not super high pressure.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

Thank You for your business and congratulations on the new vehicle. We look forward to seeing you in the service department for your 1st Oil Change. Bill Kassner, Owner/Operator

Mani Khan

When I drove up, Mani came out to meet me. I told him I wanted to purchase a car for my mother and told him exaxctly what I wanted and exactly the deal I wanted to make. Within minutes I had a deal, brought my mother back the following day and she couldn't be happier. Mani and his team made it a fast, pleasant experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank You for your business and congratulations on the new vehicle. We look forward to seeing you in the service department for your 1st Oil Change. Bill Kassner, Owner/Operator

Mani Khan

Thanks to this man, I have a Mercury Mountaineer, that rides smooth as silk, has a music system that bumps real good, sounds real profound, safe, in great condition, freshly detailed and almost new. It's amazing, it's comfortable and keeps my family and me safe. My family is happy, I'm happy, and the customer service was incredible. Thankyou

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank You for your business and congratulations on the new vehicle. We look forward to seeing you in the service department for your 1st Oil Change. Bill Kassner, Owner/Operator

Best experience I ever had buying a new car!

Awesome experience! I knew what I wanted to spend and I expressed that to my salesman Mani Khan. Donald Hood is truly the best they made it happen. No annoying haggling or waiting around. Everyone I dealt with was friendly, honest, Knowledgable, and professional. I had a new vehicle the next day and I love it! Thanks again Chapman Ford Team!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank You for your business and congratulations on the new vehicle. We look forward to seeing you in the service department for your 1st Oil Change. Bill Kassner, Owner/Operator

Mani Khan

Mani saw me park in the dealers lot came up to me as soon as I reached the door ,was pleasant willing to help offered me a water. I told him what I wanted he took the time to find the Truck. Were I went to a another Ford Dealer and They could not be bothered . You have a good salesman DON'T loose him. I bought a F-250 Lenard Dumoff Economy Rest Supply INC 69 N @nd street Phila Pa 19106

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank You for your business and congratulations on the new vehicle. We look forward to seeing you in the service department for your 1st Oil Change. Bill Kassner, Owner/Operator