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Chapman Auto Store of EHT NJ

(634 reviews)
Visit Chapman Auto Store of EHT NJ
Sales hours:
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–7:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–5:00pm 8:00am–4:00pm
Sunday Closed Closed
2016 consumer dealer award
View 1 awards
2016 consumer dealer award
New (866) 773-5821 (866) 773-5821
Used (866) 301-2456 (866) 301-2456
Service (866) 414-0726 (866) 414-0726

Reviews

(634 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Chapman Auto Store of EHT NJ from DealerRater.

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AMAZING EXPERIENCE!!! Best dealership in NJ!!

Thank you to Kerry Dunbar, my first car buying experience was a complete success! Quick and sufficient service!! Can't wait to come shop again. Highly recommended!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank You for your business and congratulations on the new vehicle. We look forward to seeing you in the service department for your 1st Oil Change. Bill Kassner, Owner/Operator

Helpful

They were very helpful and worked with me when it came to the price, everyone was very friendly. I would recommend them to my friends and family. I will definitely go there for my next car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank You for your business and congratulations on the new vehicle. We look forward to seeing you in the service department for your 1st Oil Change. Bill Kassner, Owner/Operator

Simple and transparent

Went to chapman looking for a small commuter car for work had an idea what I wanted and I told David that and he showed me cars that were relevant to what I was looking for and wasn't pushy at all.And didn't try to up sell me on something I didn't want or out of my price range ended up getting a certified fiesta with great warranties the managers were friendly and helpful I would recommend using this dealership and David

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.
Dealer response

Thank You for your business and congratulations on the new vehicle. We look forward to seeing you in the service department for your 1st Oil Change. Bill Kassner, Owner/Operator

EXCELLENT CUSTOMER SERVICE!!!!

David Reyes was very helpful in presenting what kind of car we need. He suggested several selections of vehicles. Right at the point, we choose what we needed. He let my son a test drive the 2 cars, Ford focus2008 and Hyundai sonata 2004. Without hesitation, we selected the Hyundai Sonata2004 because of mileage (44K) and price advantage even it's older. He right away prepare the paperwork. While waiting, he offered soda and crackers which surprised both of us. After 2 hrs, we're done and I told him to get the vehicle next day because we still have our vehicle drive home. By surprised again, he insisted to bring the vehicle to our home to Somers Point.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.
Dealer response

Thank You for your business and congratulations on the new vehicle. We look forward to seeing you in the service department for your 1st Oil Change. Bill Kassner, Owner/Operator

Excellent Service

Salesman Keith Levitt is my go to guy. He always displays courtesy and professionalism and is extremely efficient in scheduling other personnel from Chapman to coordinate and complete the buying or leasing agreements for a more enjoyable experience. This was my fourth vehicle I've purchased and/or leased from Keith. I've had my new vehicle for about a week and several employees from Chapman have called me, assuring me they care. He even demonstrated the Navigation, and Communication functions, programmed my favorite AM / FM / Serious XM stations and addresses and thoroughly familiarized all functions of the new vehicle, so I was completely at ease driving home. From previous experiences, I'm also completely satisfied about their service department, which does the regular maintenance in a most expedient fashion in caring for my vehicle. The lounge and waiting area is beautifully appointed and even the coffee tastes great !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

Thank You for your business and congratulations on the new vehicle. We look forward to seeing you in the service department for your 1st Oil Change. Bill Kassner, Owner/Operator

Very helpful

Mario was very helpful and polite. He didn't keep us waiting and did everything he could to make the experience a pleasant one. He didn't try to talk me into anything that I didn't want.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

Thank You for your business and congratulations on the new vehicle. We look forward to seeing you in the service department for your 1st Oil Change. Bill Kassner, Owner/Operator

Very Good Experience

This was my first time leasing from Chapman Ford. My sales Consultant David Reyes was very easy going, courteous and professional. David Reyes and General Sales Manager Donald Hood were able to work out a deal that I felt very comfortable with. There were no long drawn out sales pitches and no pressure to make a deal. Davide Reyes arranged to have my phone synced to my vehicle and I also had the opportunity to meet with the owner of Chapman Ford. William Kassner (Impressive)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

Thank You for your business and congratulations on the new vehicle. We look forward to seeing you in the service department for your 1st Oil Change. Bill Kassner, Owner/Operator

We purchased a Caddy at a ford dealership...

Even though its a Ford dealership our salesperson David Reyes knew his stuff about the SRX Caddy we bought. Would totally recommend this place if you need a car. and YES they will totally work with you...

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.
Dealer response

Thank You for your business and congratulations on the new vehicle. We look forward to seeing you in the service department for your 1st Oil Change. Bill Kassner, Owner/Operator

Family oriented dealership

I really enjoyed my experience at Chapman. Their online chat services made it easy to talk about car preferences and schedule an appointment. They worked with my not so great credit score and trade in to find an awesome deal to get my family and I into a safer vehicle. What impressed me the most was they went above and beyond to take care of an issue it had. Instead of just fixing the part, the gave me a brand new part! And a rental to drive until the car was ready. Oh and the free popcorn, drinks, and snacks were pretty great too. :) I will definitely be recommending this dealership to my family and friends. If you go, ask for Mani and tell him Andrea sent you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.
Dealer response

Thank You for your business and congratulations on the new vehicle. We look forward to seeing you in the service department for your 1st Oil Change. Bill Kassner, Owner/Operator

Great day at Chapman Ford!

First time buying from Chapman Ford, employees were very friendly and easy to deal with. Got a great deal and i'm very happy! I would recommend Chapman Ford to family and friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank You for your business and congratulations on the new vehicle. We look forward to seeing you in the service department for your 1st Oil Change. Bill Kassner, Owner/Operator