Chapman Auto Store of EHT NJ

Had recall issues that needed to be repaired but because of these issues water got into the roof and fried my sunroof motor since they still can't fix these issues because they will not have the parts for another 2 months and dirt and water are still getting into roof. They said it's my fault because it won't drain because it's got dirt and things in there but the reason dirt and water got in there is because the recall is for the pillers on the side of the windshield are letting dirt and water in there. The car only has 60k miles on a 2017. This is my 2nd brand new ford that I've bought and I don't think I'll ever buy another one. Service rep was very nice and tried but the people who deal with the customers never get to make these decisions. It's always the person in the background that don't ever get to talk to customers

Good dealership, easy to work with.spent alot of time with us going over all of the car functions.

Thanks to Donald Hood I’m still with Chapman I will leave another comment after my problem is solved..

Such a great experience! Helped me every step of the way to get exactly what I wanted! So happy!

Well I believe it's good service Pleasant people nice choice of vehicles but so much paperwork takes a long time to finish the deal

Very reliable. Pricing bead fair. Car was completed in a timely manner. I will return for service.

Service advisor excellent and explained work to be done. In and out in a timely manner.

Rob was very kind, he explained everything related to the process of my car, all the staff was very friendly

Excellent service! Was in from out of town and needed battery replaced and they worked us in quickly and at a great price. Highly recommended

Very knowledgeable service writers and mechanics. Always great service. That's why I keep going back whenever I need to have my Lincoln serviced. Always very pleased.