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AutoNation Subaru West

(2,095 reviews)
Visit AutoNation Subaru West
Sales hours: 9:00am to 9:00pm
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Sales
Monday 9:00am–9:00pm
Tuesday 9:00am–9:00pm
Wednesday 9:00am–9:00pm
Thursday 9:00am–9:00pm
Friday 9:00am–9:00pm
Saturday 9:00am–9:00pm
Sunday Closed
2023 consumer dealer award
View 1 awards
2023 consumer dealer award
New (888) 665-1280 (888) 665-1280
Used (888) 320-6501 (888) 320-6501
Service (888) 430-9381 (888) 430-9381

Reviews

(2,095 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of AutoNation Subaru West from DealerRater.

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Annsley was very helpful.

Annsley was very helpful. work on the car was done well. The information given was accurate. windshield looks nice. the time of car drop-off was convenient with my schedule. help with transportation to dealership was helpful also.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!

Lift ride didn't work.

Lift ride didn't work. Courteous service; problem fixed I think, Had to return for 2nd visit to do more intense battery check which took 4 hrs.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for taking the time to share your feedback with us. If you have any further questions, please give us a call. We're always happy to help!

Kudos to Owen, Wes and Monica!

Kudos to Owen, Wes and Monica! Owen's professional customer service and demeanor provided my husband and I a desired positive experience. More so, our needs were exceeded, and thus leaving us with a positive impression of Autonation Subaru.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Hi Lois, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

The Customer service is Exceptional, and everyone that I

The Customer service is Exceptional, and everyone that I have had in all Departments are Fantastic. I have had the pleasure of having the same Person in the Service, Sales Department.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello Phyllis, we're happy to hear you had such a positive experience with our team! If you ever need help, just give us a call. Happy motoring!

First class buying process from meeting with sales

First class buying process from meeting with sales associate David Poole to closing the purchase. He treated me with respect and found the exact car I was looking for. There was a customer first attitude throughout; no hustle, no hassle that I've experienced at other dealerships. The building is open, well designed and friendly. Everyone seemed happy to have a new Subaru owner added to their ranks. It was an enjoyable experience and I love my new Subaru!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello, we're happy you found our staff to be so supportive during your experience here at AutoNation Subaru West. Feel free to stop by if you ever need any more help.

Staff was very friendly the person I worked with was

Staff was very friendly the person I worked with was excellent. She admitted that she was new and was not able to answer our questions but I am sure as she gains experience she will be a expert on the subaru products would definitely use them again

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Subaru West! Feel free to reach out to us if you need anything. Have a wonderful day.

Eric and Genesis really worked with me to get the car I

Eric and Genesis really worked with me to get the car I wanted, and I would recommend Subaru West to anyone who wants to purchase a Subaru.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!

Dealer response

Hi, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!

The sales person, Jon, was very knowledgeable about the

The sales person, Jon, was very knowledgeable about the car we were purchasing. I was really impressed with the closer, Liam, who was probably the best I have ever worked with. He was prepared, knowledgeable, courteous, and I did not feel 'pushed' to add on an extra protection plan. His laid back professionalism was very refreshing. This is the 4th Subaru I purchased from Auto Nation and all were good. This was the 3rd I have bought from you and was by far the most pleasant.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Hi Steve, thanks for your praise and kind comments about our team. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

Wonderful experience buying my new Crosstrek.

Wonderful experience buying my new Crosstrek. Tina was kind, patient, and very knowledgeable! The customer service was excellent and follow up on questions or assistance with my new car was fantastic!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Sara, we're glad you had such a wonderful experience with us! We always strive to provide personable and excellent customer service. Thank you again for the review!

This was the perfect car buying experience for us!

This was the perfect car buying experience for us! Alan Sziklas, in sales, answered all questions, was incredibly knowledgeable and helpful and quickly got our paperwork done. I would also like to mention what a kind guy he is!! We were very comfortable with him and Liam Vollner, financial dude! Liam is the most competent, organized and professional money guy I?ve ever met! I highly recommend these men and Auto Nation West!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Shayleen, we're happy you found our staff to be so supportive during your experience here at AutoNation Subaru West. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!