Reviews
great experience
Great service, knowledgeable staff, and helped out greatly in my car buying experience
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Tarek, thanks for the great review of our dealership. We're glad you had an enjoyable experience with us. We appreciate the feedback and hope you come back to see us again soon!
JeepWave
Oil change through the Jeep Wave. Service writer that day was polite but seemed either bit nervous or unsure when few questions were asked. No concerns at this time.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello, Thank you for the positive feedback. We look forward to seeing you again to help with your automotive needs. Have a great day!
Steer clear of Bob Boyd!
The only reason I will ever take my car here again is only for an oil change. I took my car in for service and they had it for a day and a half. I looked up the TSB they performed and it should have taken 40 minutes. Plus, they charged me $30 to throw away a part. Ridiculous!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
John, I regret to learn about your disappointment with the time it took to complete your service and any costs that you were displeased with. Please feel free to reach out to me so we can discuss this further and address your concerns. Thank you. Best, Terry Beaver Service Director tbeaver@bobboyd.com Bob-Boyd CDJR
Very disappointed this time
My 2015 Ford Mustang GT that has 28,000 miles is making a horrible noise when you put it in reverse and turn the wheel. Bob Boyd first told me it would be 3 weeks before I could have an appointment for a warranty issue. Then once they got my car, they could not "hear" the noise. My son had to go and show them. Then they just said that I needed an alignment and new tires. Again, the car has 28,000 miles on it. Why does it need tires. They told me that the rear tires were still good. They never moved the "good" tires up front to see if the noise was still happening. I did that when I got the car after them having it for a week and did nothing. The car is still making the noise. If they can't charge you for the work - they don't want to do it.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Jodi, I regret to hear you were dissatisfied with the lack of resolution during your 2015 Ford Mustang GT's recent service with us. Please know that your feedback is important to me and I would like to discuss this further with you. Could you please email your preferred contact information to me at tbeaver@bobboyd.com? I hope to hear from you soon and look forward to addressing your concerns. Best, Terry Beaver Service Director tbeaver@bobboyd.com Bob-Boyd CDJR
Oil Change for 2018 Jeep Compass
The staff is super friendly!! However, I was shocked by the cost of my oil change. I’ve been a Honda owner until now and my oil changes were never more than $30 at Buckeye. Paying $70 is quite a bit more. Coming back this Thursday as I have a coolant leak. Hoping for a good experience, thinking this should be covered under warranty.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Susan, thank you for taking the time to share your feedback with us. We appreciate your business, and we look forward to making your next visit a five-star experience.
Repair work
Great customer service and excellent mechanicail work.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for taking the time to leave us a positive review and rating! We are happy to know that you were provided with great customer service and excellent mechanical work. We hope that you will continue to visit us in the near future! Have a good day!
Bob Boyd Ford Inc
Great experience. Second vehicle purchased from them.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Dan, thank you for taking the time to leave us your positive feedback! We are happy to know that your experience with us was great and that you are a loyal customer. We hope you enjoy your vehicle and that you will visit us again in the future! Have a good day!
Lincoln MKX
Service is very good and dependable. Customer service is always the best and very knowledgable
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
George, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Service
Always good. Very friendly and efficient in their work.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
FORD FUSION
BOB-BOYD SERVICE DEPARTMENT IS OUTSTANDING . I RECENTLY HAD A POWER STEERING PROBLEM AND HAD IT TOWED TO THEIR SERVICE DEPARTMENT . THEY REPAIRED IT EXPEDIENTLY WITHOUT A PRIOR SERVICE APPOINTMENT . THEY ARE EXTREMELY PROFESSIONAL , AFFABLE AND SECOND TO NONE .
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
James, thank you for leaving such a great review and high star rating. Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. We hope to be of service to you again! Take care!