Bob-Boyd Auto Family

Bought the Fusion from another dealer, and was looking for a truck. Found one at Bob Boyd and bought it.

Bob Bod goes above and beyond to provide excellent customer service.

They make you feel at home, great experience I dove a hour in a half to purchase, Mike King made the process go smooth and explained all the features the car had for me! Love my new car thanks guys

My buying experience from start to finish was the best that I had had anywhere!!

Really appreciate the way I am treated at Bob Boyd Jeep.

The title of my review says everything about the service department at this Ford dealership. I admit I haven't been too happy about the sales department but the service department is SECOND TO NONE. I have been using this service department for approximately twenty years and I have never been disappointed. Every employee with whom I have interacted has been very courteous and respectful of me and my time. This last visit that occured in December of 2016 was no different with Mike contacting me every day letting me know the progress of the repairs. I had to have part of the power steering system replaced and it took a few days for the parts to arrive at the dealership and Mike called me each day to keep me updated. The shipping took place during the Christmas holidays and I can just imagine the number of parcels that were being delivered and I do not blame anyone for this delay. The car runs just fine again as that has always been the case after taking our vehicles to the Bob-Boyd Service Department the past twenty years. Do not hestitate to use this dealership for any of your vehicle needs.

I thought the visit and purchase went well and they were willing to negotiate.

This is our 4th purchase from the dealership and as always great service, no pressure and very knowledgeable and helpful.

Another good experience buying a new vehicle at Bob Boyd Ford in Lancaster, Ohio. This was my third or forth purchase from this dealership. Dave Smith, the salesperson I dealt with, had great product knowledge about the Ford product line. Dave got me in and out in no time and had my new Ford Explorer ready to pick up as scheduled. The dealership is run very professionally and the people both in sales and the service departments are a pleasure to deal with.

I had a great experience with Doug and Gary at Bob Boyd. They were patient, friendly and never once complained that I made them stay past the closing time. I am enjoying my new 200S and will continue to recommend Bob Boyd to anyone looking to purchase a new car.