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Bob-Boyd Auto Family

(220 reviews)
Visit Bob-Boyd Auto Family
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–7:00pm 7:30am–5:30pm
Tuesday 9:00am–7:00pm 7:30am–5:30pm
Wednesday 9:00am–7:00pm 7:30am–5:30pm
Thursday 9:00am–7:00pm 7:30am–5:30pm
Friday 9:00am–6:00pm 7:30am–5:30pm
Saturday 9:00am–5:00pm Closed
Sunday Closed Closed
New (740) 994-0673 (740) 994-0673
Used (740) 994-0670 (740) 994-0670
Service (740) 994-0686 (740) 994-0686

Reviews

(220 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Great Experience

The salesman and staff of Bob Boyd Dealership did a wonderful job helping with the purchase of our new car. Dave was very helpful and knowledgable. This was the first time we had purchased a vehicle from Bob Boyd and the exerience was great! i know the next time we are in need of a car with will come back to Bob Boyd. Thank you Dave and all of the staff of Bob Boyd. promo code DE 12312011

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great Service

We had a great experience purchasing our new car from Bob Boyd. Dave Smith and the rest of the Bob Boyd family were very friendly and helpful. This was our first time buying from Bob Boyd and I know when we are in need of a car the next time we will be back,. Thank you Bob Boyd for the excellent customer service,

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Purchased new 2014 Town & Country

Knowledgeable & Personable salesman. Good selection of vehicles to choose from. Easy proces from start to finish.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Good Folks

The salesman was very helpful an honest, the price was great, overall a really good experience.We left there feeling we got the very best deal we ever good have made.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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positive experence

My husband and I began our search in Columbus. We were not pleased with the high pressure sales approach or being bounced around from salesman to his manager to attempt to put pressure on us to close the deal. Needless to say we walked away and decieded to go to Lancaster to shop. We will return to the dealership for our next purchase. all the staff were friendly and very helpful. We love our new truck. I will ask for Todd again when we are ready to purchase another car. This will be our dealership for all furture purchases. Thank you!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Regina Childers

Even though I asked several times, what would be the trade in value of my car, I did not get an answer until the actual signing of the contract. If I had known it was so far below kellybluebook value, I would have said forget it. I was so upset that I walked out of the room so my husband could finish the paperwork. The next day, none of the dash worked including the tv. We brought it back in and was told a fuse was replaced, but if it happened again we would have to replace the whole thing. Really. Are you kidding! We just bought this car? Wow. I must lead a shelterd life. If you need the money that badly, I can loan you some. I would never send a friend to you. This experience makes me dislike the van very much, and as soon as I can I will get rid of it.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 5.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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The Best Customer Service, EVER!

We met with Jim Helm, Gary & Ryan and described all the details we wanted in a new Jeep Sahara Wrangler Unlimited. They got on the ball and the next day, found us one even better than what we wanted and for less money! They were very knowledgeable of the vehicle, and gave us great tips! They had all of the paper work ready for us to sign, and we took our new Jeep home. Very friendly, & fastest service ever!! We have bought from them before, and will continue to in the future!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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A Great Experience

Our purchasing experience recently at Bob-Boyd could not have been better. The service and patience provided by ALL of the sales personnel was terrific. The easiest experience yet in procuring a car loan. Of all of the dealerships we have utilized over the years, this was by far, the most enjoyable experience yet.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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pleasure to do bussines with

my husband and i were in the market for a new ford car after my daughter crashed my car. after visiting another for dealership and getting bounced around from one person to another for over 4 hours and trying to be talked into a car we didn't want we decided to go to bob Boyd my husband having bought his truck there a few years before and having had a pleasant experience there we stopped in to look around the salesman was very polite and courteous and after telling him what we had just went through was very attentive to our needs he showed us what we were looking for and in to time he had the paperwork done and we were driving off with our new car he took the time to go over all the gadgets with me and my husband and made sure we understood how every thing worked we both are very pleased with our purchase and have already made plans to return to bob boyd ford to purchase a newer truck for him and recommended bob boyb to several friends and family

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Exceptional Service!

We recently brought a used vehicle, Robin R. Was our salesperson. ..we cannot say enough nice things about him and the whole staff! Super friendly, no hassles or pressure...just a pleasurable buying experience. Thanks again to everyone for making a normally stressful situation, stress free!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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