Reviews
Thank you!!
I just bought a used Nissan Maxima. I wasn't looking forward to the whole car buying experience but Tony was awesome. He is a down to earth guy that provides what you are looking for. I will be recommending Bob Boyd, and especially Tony, to all my family and friends.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great Service
Dennis Agosta did all that he could to get us the sale that we wanted
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
fantastic buy!!!
Thanks to John B. for listening to our needs and directing his attention to them. We have an awesome newer car that is just Beautiful.. Rides great and drives fantastic...John B. is a great asset to the Bob Boyd Family. He makes the buying experience much better!!!!! Thanks to all... Earl & Patsy Cole
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Why I keep coming back...
I have been a customer of Bob Boyd since 2004 & I just purchased my 4th vehicle at Bob-Boyd in Lancaster, Ohio...I have always been treated very very well and they really work with you to get the best car & best deal you can. Sales & Service are top-notch!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Randy was amazing!!
My husband and I were looking for a reliable vehicle that would not break the bank. We didn't have a lot of money to spend. Randy made the car buying process so much easier than the other 8 dealerships we'd visited that day. He made us feel just as important as the other people buying brand new cars. I will not go to another dealership. We drove over an hour to see Randy and I'll do it again every time! Randy is amazing!! God Bless him!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Want a dealership that actually cares about you?
Bob Boyd cares about their customers. I worked with Aaron and purchased a used Escape. I couldn't be happier with the car and the whole experience at Bob Boyd.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Really understands what customer service means
The staff was more than willing to accommodate what we, the customer, was looking for in a new vehicle. We highly recommend them if looking for a new car. Our new Ford was really high quality and yet satisfied our requirements. The staff was never in a hurry to "rush" us in making a decision or during the "signing" process. So hat's off to Barb, Dave, and Tom. Thank you very much for the great service and now we proudly belong to the Ford family. Great welcome! Paul and Sandi Lancaster, Ohio
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
new caravan
Skip was great. Met my family with a smile, showed us cars we wanted to see and answered our questions. Very friendly no pressure environment. We went back threee weeks later and took test drive, Skip remembered us. Still no pressure........next day we went back and bought the vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
great experience
i enjoyed the over all experience no pressure from Randy,Ryan and Gary.I feel like i got a great deal.I would recomend for everyone to give them a shot.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Bob-Boyd Ford
Sometimes brevity is the most powerful form of expression. We just purchased our sixth Ford vehicle from Bob-Boyd since 2006. Our permanent residence is about 650 miles from the dealership, so there are MANY Ford dealers between us and Columbus/Lancaster, Ohio! Why would we choose a Ford dealership so far away? We trust the dealership and have always been very satisied with the transactions. Buying online is a new thing, but it works great when you have professionals like Barb Whittington and Steve Lucas on the selling end! It is, for us, even better than trying to do this in a showroom. Bob-Boyd is a family-owned business with very trustworthy principles. Jim & Marlisa Bannister Kiawah Island, South Carolina
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase