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Bob-Boyd Auto Family

(220 reviews)
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Sales hours:
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Sales Service
Monday 9:00am–7:00pm 7:30am–5:30pm
Tuesday 9:00am–7:00pm 7:30am–5:30pm
Wednesday 9:00am–7:00pm 7:30am–5:30pm
Thursday 9:00am–7:00pm 7:30am–5:30pm
Friday 9:00am–6:00pm 7:30am–5:30pm
Saturday 9:00am–5:00pm Closed
Sunday Closed Closed
New (740) 994-0673 (740) 994-0673
Used (740) 994-0670 (740) 994-0670
Service (740) 994-0686 (740) 994-0686

Reviews

(220 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Thank you!!

I just bought a used Nissan Maxima. I wasn't looking forward to the whole car buying experience but Tony was awesome. He is a down to earth guy that provides what you are looking for. I will be recommending Bob Boyd, and especially Tony, to all my family and friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great Service

Dennis Agosta did all that he could to get us the sale that we wanted

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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fantastic buy!!!

Thanks to John B. for listening to our needs and directing his attention to them. We have an awesome newer car that is just Beautiful.. Rides great and drives fantastic...John B. is a great asset to the Bob Boyd Family. He makes the buying experience much better!!!!! Thanks to all... Earl & Patsy Cole

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Why I keep coming back...

I have been a customer of Bob Boyd since 2004 & I just purchased my 4th vehicle at Bob-Boyd in Lancaster, Ohio...I have always been treated very very well and they really work with you to get the best car & best deal you can. Sales & Service are top-notch!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Randy was amazing!!

My husband and I were looking for a reliable vehicle that would not break the bank. We didn't have a lot of money to spend. Randy made the car buying process so much easier than the other 8 dealerships we'd visited that day. He made us feel just as important as the other people buying brand new cars. I will not go to another dealership. We drove over an hour to see Randy and I'll do it again every time! Randy is amazing!! God Bless him!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Want a dealership that actually cares about you?

Bob Boyd cares about their customers. I worked with Aaron and purchased a used Escape. I couldn't be happier with the car and the whole experience at Bob Boyd.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Really understands what customer service means

The staff was more than willing to accommodate what we, the customer, was looking for in a new vehicle. We highly recommend them if looking for a new car. Our new Ford was really high quality and yet satisfied our requirements. The staff was never in a hurry to "rush" us in making a decision or during the "signing" process. So hat's off to Barb, Dave, and Tom. Thank you very much for the great service and now we proudly belong to the Ford family. Great welcome! Paul and Sandi Lancaster, Ohio

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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new caravan

Skip was great. Met my family with a smile, showed us cars we wanted to see and answered our questions. Very friendly no pressure environment. We went back threee weeks later and took test drive, Skip remembered us. Still no pressure........next day we went back and bought the vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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great experience

i enjoyed the over all experience no pressure from Randy,Ryan and Gary.I feel like i got a great deal.I would recomend for everyone to give them a shot.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Bob-Boyd Ford

Sometimes brevity is the most powerful form of expression. We just purchased our sixth Ford vehicle from Bob-Boyd since 2006. Our permanent residence is about 650 miles from the dealership, so there are MANY Ford dealers between us and Columbus/Lancaster, Ohio! Why would we choose a Ford dealership so far away? We trust the dealership and have always been very satisied with the transactions. Buying online is a new thing, but it works great when you have professionals like Barb Whittington and Steve Lucas on the selling end! It is, for us, even better than trying to do this in a showroom. Bob-Boyd is a family-owned business with very trustworthy principles. Jim & Marlisa Bannister Kiawah Island, South Carolina

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 3.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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