Bob-Boyd Auto Family

Direct, pleasant, helpful, no hassle buying experience with Todd Beckett and the dealership. Everything was priced fairly as was the price for my trade in. Would definitely go there again. If you want a truly no hassle buying experience, this is the place to go.

Buying experience was very nice,everyone was very helpful

If you do not take the time to read this review any further. At the very least: GO TO BOB BOYD AND TALK TO TONY, AND YOU WILL SEE THE DIFFERENCE! I have purchased many, many vehicles in my time and this was one, if not the best experience I have every had. The difference maker in my humble opinion is working with someone that is good at what they do and actually cares about making it work. To set the stage: I was not purchasing a new vehicle and I stopped in to view a minivan that I found online. I had my three little boys in tow and that can cause some chaos to say the least. Mr. Tony Thacker stepped out to meet us and was understanding and on point with helping us with the information we needed. He quickly got us ready for a test drive and sent us on our way. Upon returning, we found a couple issues with the used vehicle (keep in mind that this was a used vehicle that was on the lot for some time, and the price was reflective of the dealerships interest in moving it quickly!) Tony, was interested in understanding our concerns with the vehicle and took an immediate position getting the vehicle fixed to a very high standard. ( I believe he really did not want us to purchase the vehicle if it had a potential of breaking down. The immediately put the vehicle in for service to diagnose and fix the vehicle with their certified techs. This would have been the moment when most other dealerships or salesmen would have re-directed and started to hard sell other vehicles!) This customer care and customer interest is why we purchased the vehicle from Tony! I don't believe that Tony or the dealership made a ton of cash off of my used vehicle purchase! However, the feeling of complete customer service as if I was purchasing a new Cadillac was provided. Here is the thing that really stood out for me: I did just recently purchase a new Cadillac and the service did not measure up now that I compare it to Tony and the team at his dealership! Great Job! Great to work with! Go buy a car from them! Tyson

Purchased a 2008 f 150 from Randy . He's a good salesman I didn't feel like I was under pressure. This was my first purchase from Bob Boyd I would definitely go back. You get a chance go see randy he'll get u taken care of.

This was the first time I purchased a car of my own. I was a bit nervous, even though my parents were helping me with the whole process. The family had purchased an Expedition at Bob-Boyd over 15 years ago, and received excellent services at every encounter. Todd was able to get me a great deal on my new Mazda 6. He made the whole experience easy and enjoyable. It was the easiest car buying experience my parents had ever gone through, which says a lot. It was fabulous. Thanks again.

As the title indicates, we have personally bought 5 cars from Jim Helm at Bob-Boyd, my parents bought one and a good friend bought another. We trust them to work with us on price and to treat us fairly. I appreciate the fact that they are willing to give us all the numbers that we want to see. I hate the approach of "well your monthly payment will be..." I want to know what exactly I am paying for the car and then worry about the payments. We don't live in Lancaster any more or I would use them for oil changes, etc. It is a good feeling to be comfortable in an environment that can already be stressful enough. I hate spending that much money, but it is a necessary evil. If we purchase a Mazda or Ford, there is no doubt where we will be buying it from.

We dealt with Jim Helm at Bob Boyd in Lancaster and he was very helpful. My husband was looking to replace his truck, which was totaled in an accident. My son talked to Jim on Saturday about the truck we had looked at on the internet and we went in to look at and drive the truck on Monday. My husband was very pleased with the truck and we were able to complete all the paperwork on Monday and bring the truck home. Thank you Jim!!

Worked with Mark Falls and Jim Helm. Mark was very willing to work with me and explain "the numbers" and Jim did a great job with the paperwork and teaching us all the great features on our new Ford Flex! I love my new car! We bought my husband a Ford Fusion in July and he loves it, too. These are my first Ford products (I've always been a Honda girl, but I'm very happy with Ford and buying AMERICAN!) Thanks, Bob-Boyd Team!

Bob Boyd was a pleasure to work with. The salesman, David Smith, was down to earth, very personable and not pushy at all. I like the fact that he got to know me as a person. I was sold on the car before I went in but it was him not stalking me in the parking lot and answering a question when I was ready that made the deal even better. Bod Boyd worked hard to find me the lowest interest rate available which made the buying experience even better. I would recommend them to anyone looking to purchase a new vehicle. If you have a specific need or want in that car. They will go out of their way to find it and bring it to you there.

The whole experience was outstanding. Jim Helm is the best sales man ever . The Ford f150 Is excellent truck