Skip to main content

Bob-Boyd Auto Family

(220 reviews)
Visit Bob-Boyd Auto Family
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–5:30pm
Tuesday 9:00am–7:00pm 7:30am–5:30pm
Wednesday 9:00am–7:00pm 7:30am–5:30pm
Thursday 9:00am–7:00pm 7:30am–5:30pm
Friday 9:00am–6:00pm 7:30am–5:30pm
Saturday 9:00am–5:00pm Closed
Sunday Closed Closed
New (740) 994-0673 (740) 994-0673
Used (740) 994-0670 (740) 994-0670
Service (740) 994-0686 (740) 994-0686

Reviews

(220 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bob-Boyd Auto Family from DealerRater.

Want to share your experience with this dealership?

Write a review

Pleasant buying experience !

I have never enjoyed the auto buying experience. My recent truck buying experience at Bob-Boyd Ford was pleasant surprise. It was probably the easiest buys I have made. Thanks to all who were involved in the process. I feel I was treated very fairly by all.

Rating breakdown (out of 5):
  • Customer service
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 1.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

What a day

We had a wonderful experience at Bob Boyd Ford, they were great and gave us a great deal on our Expedition, we have only had the vehicle for a few days, but love it. We picked our truck up on the coldest day of 2014, 11 below zero with forty mile per hour winds, all the people at Bob Boyd were great, good service, friendly and they worked hard to give us the best deal on the car. I would recommend Bob Boyd to my friends! While your there look into Dave Smith's "Eyes"....

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

I Wouldn't Go Anywhere Else

This is the fourth car I've bought from Bob Boyd Ford. They are always very honest and fair with me. I told the salesman what I wanted and he was willing to show me exactly the car I was looking for. Since I wanted a small sub compact, he did show me cars that were a step up in size, but he did not pressure me toward the more expensive cars. He explained the price differences between the stickers on all of the cars, and I felt like I had enough information to make an informed decision, and walked away with a decision that I am very happy with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Excellent experience

Recently purchased my 2nd vehicle from BobBoyd Ford. The process was very stress free. I had been looking on and off for over 6 months with the help of their salesman, Steve Lucas, who was always patient and considerate. I felt I got a nice deal on a new F150, a reasonable price for my trade and a feeling that they truly appreciate the business. It's a bit longer travel to drive past a few other Ford dealerships, but I feel the treatment I get from Bobby Dawes and his team is worth it.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 3.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

No Better place to buy a car or truck!!!!!

This is the third car we have bought from Bob Boyd. You are not just a customer here. I bought an explorer in Columbus, and was lied to, and they did not keep up their end of the bargin. But not at Bob Boyd... They are the nicest group I have ever met. the salespeople do not pressure, they answer all questions and do what ever they can to get you in what you want. If they don't have it they WILL find it for you. The shop is wonderful group to work with also. They honestly treat you like family. We will not shop anywhere else. Thank ALL at Bob Boyd for being a Family place... " )

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Buying experience

Buying a vehicle from Bob Boyd Ford has been an excellent experience. Everyone there has been very friendly and helpfully. My 2014 Mustang was a perfect car and everything that I expected and more. I would recommend them for your next car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Mustang

The process and the whole experience was outstanding. Bob Boyd Ford is the best dealership I have ever had the pleasure of working with. The purchase of my 2014 Mustang was an excellent.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Great truck buying experience

This is my third Ram 1500 purchase from Bob Boyd in the last 11 years. Tony Thacker is a great salesperson and even helped me move my stuff from the trade-in to the new truck. He took the time to show me how to work the new-fangled electronics in the cab. Everyone was very friendly and considerate to my needs. This is the place to go and get a vehicle. My experience with Mike in the service department has always been excellent, as well. I was very pleased with my experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

James Brunton

I was very happy with the atmosphere thru my purchasing experience, everyone was very friendly my Sales Rep was very good to work with very polite, and professional I enjoyed my experience there! Thanks Jim Brunton

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Purchase Experience

I was very pleased with my recent Bob Boyd auto purchase experience. I was offered a good deal to move 2013 inventory, and took advantage of it by purchasing a 2013 Ford Explorer. My sales person was very knowledgeable and thorough in providing information about the Explorer I wished to buy, without being overbearing. The financing was reasonable and well explained. And, my sales person actually drove my old car home for me. That is service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No