Reviews
Amazing
Jared was outstanding and the service was great. Heidi was also outstanding and very friendly. I will shop here again for my next vehicle. Thank you
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Joe, we're happy you found our staff to be so supportive during your experience here at Bob-Boyd Ford. We hope to be of service to you again! Take care!
Parts Dept.
Not satisified with the service I recieved from the Parts Dept. They intially gave me wrong oil filter, charged me the wrong price for the 5quarts of oil and then argued with me about the pricing until they realized they made a mistake. no apology for the 30 mintues to fix thier mistakes and refused my request to speak with the General Manager. Will not get parts, service, or buy another Ford from Bob Boyd Ford, in Lancaster Ohio.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Tom, we deeply regret to hear about your recent experience at our dealership. Our goal is to learn from your feedback and continue to improve for all of our valued clients. Please give a call to Service Manager, Terry Beaver at (740) 654-1122 and we will do our best to make this better. We hope to hear from you soon.
My service at Bob Boyd in Lancaster Ohio
Everyone as extremely friendly and helpful. The service on my vehicle was completed quickly.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Denise, we are excited to read that our Service Team was quick, friendly, and helpful ensuring you had great experience. Thank you for your positive review and for trusting us with your vehicle. We are here if you need any further assistance here at Bob-Boyd Chrysler Jeep Dodge Ram.
Best service around
Jared was exceptional. The whole staff was great. Very welcoming and eager to help . The whole buying experience was done with ease . I know I made the right choice in going to Bob Boyd. For anyone in the Lancaster area, go see Jared and you won't be disappointed.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Ben, your comments keep us motivated and working hard for all our guests! We hope to be of service to you again! Take care!
BEYOND WHAT I EXPECTED
Jim was amazing with assisting me with getting my vehicle in to get repaired. He was very accommodating and helpful. Service from the whole team received was beyond my expectations.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the glowing review, Misty! We're thrilled to read that you were accommodated and provided with an excellent experience. If there's anything else we can do for you, please feel free to reach out to us here at Bob-Boyd Chrysler Jeep Dodge Ram.
The way buying a car should be.
I've bought a lot of cars in my life; this was the easiest and best experience ever in at least 30 years. Jared my salesman was upfront no frills and zero pressure, it was just a relaxing experience the way buying a new car should be. He took me around and introduced to me the service dept just so if I need anything I have a familiar face to associate with.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to write this exceptional 5-star review, Daniel! We are honored to know our Sales Team could make the process of purchasing your new vehicle so easygoing, and that they took the time to introduce you to our Service Team as well. Congratulations on the purchase of your new vehicle, and we look forward to your next visit.
The BEST
Jared was the BEST!!! I don’t have enough good things to say about him! He was super fast, thorough, efficient, and the absolute kindest! He made buying our bronco from out of state so easy! Jared made us a customer for life!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Casey, thank you for leaving such a great review and high star rating. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Oil Change on my Lincoln MKZ
Had appointment at 1:00 got right in, 30 minutes later it was completed. Personal was very professional, I would highly recommend this dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We really appreciate your great rating and review, Michael. Our Service Team is pleased to learn that they were able to assist you in a timely manner. It's our hope that you continue to choose Bob-Boyd Chrysler Jeep Dodge Ram for all of your automotive needs. Take care.
Customer
Great overall experience! Friendly and helpful and answered all of my questions. Fast and easy to work with. Great place and atmosphere!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Denise, It looks like you received an all-around excellent dealership experience here at Bob-Boyd Chrysler Jeep Dodge Ram. That is exactly what we like to see. We hope you continue to choose us for all your future automotive needs.
The Works
Routine service. Easy to schedule online. Took my truck back on time and good service and reasonable price. Thanks!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Mark, we appreciate the importance of a positive experience when taking care of your vehicle. Thanks for choosing Bob-Boyd Chrysler Jeep Dodge Ram for your needs. Your 5-star review is greatly valued. Our Service Team is pleased that you could book your appointment with us. Should you need anything else, give us a call. Enjoy your day.