Parsons Interstate Ford

The worst customer service. Paid them for diagnostics on our truck. Several thousand to fix. Scheduled for repair and they called within the hour of having our vehicle and tried to sell us a new truck. Their diagnostic recheck would not guarantee this would fix the truck. Was their service department not competent the first time when they had our vehicle but had us waste a trip to have service and changing the repairs needed. We asked for a refund of first incorrect diagnosis and we were told the second was complimentary and they would not credit. Will never use this dealership. After purchasing other vehicles there this was a great disappointment for how they treat returning business. Two thumbs down!!!

Management does not operate under ethical and honorable practices. VERY shady and hypocritical selling tactics with disregard to integrity. Customer service is not a priority and I would advise those considering this dealership to look elsewhere as they will do everything they can to manipulate and take advantage of customers.

The dealership was fine. I used the service department.So this isn’t applicable to the review.

They were patient and very good with us ! Zero issues !! 👍🏻 We would definitely shop here again !!!

Dropped off my Ford F150 truck to have a rattle in my dashboard fixed. The tech who drove my truck to hear the rattle asked me ?? how do you drive that truck, that rattle would drive me nuts??. This is a 2019 Truck which I bought new at Parson?s. After dropping off truck at service dept., I received a call about 4 hours later and was told they can?t find it and told me that my bill was around $300. Then told me that they could take off the larger part of my dash but it would cost $1500 plus the price for coolant and Freon. They also said that after all this there still would be no guarantees. I just feel a new vehicle with an annoying rattle would cost over $2000 is rediculous and they were very casual about the whole thing. I will admit they took the $150 an hour cost down to $138. I appreciate that but a new truck. Sorry!!!!!!! and then a possible additional $1500-2000 and another we couldn?t find it, done with a very casual attitude.

I recently had my car serviced at Parsons Interstate Ford's service department, and I have to say, I was thoroughly impressed with the experience from start to finish. First off, the staff was incredibly friendly and welcoming. They took the time to listen to my concerns and explain the service process in detail, which made me feel confident that my car was in good hands. The work itself was also top-notch. The mechanics were highly skilled and thorough, and they went above and beyond to ensure that my car was running at peak performance. They even took care of a few minor issues that I hadn't even noticed, which I really appreciated. But what really stood out to me was the level of customer service that the dealership provided. They kept me informed throughout the entire service process, providing regular updates. They took the time to walk me through all of the work that had been done and answer any questions that I had. Overall, I couldn't be happier with the service that I received at Parsons Interstate Ford's service department. The staff was friendly and knowledgeable, the work was top-notch, and the customer service was outstanding. I would highly recommend this dealership to anyone in need of car service!

After searching online for awhile I found what I wanted here. From the beginning each person we dealt with was very friendly, welcoming and patient with all my questions. I would recommend them to anyone looking for a car.

Staff not very nice. Didn’t know why vehicle was there. Offer services not needed

Helpful and very friendly sales staff! They went above and beyond to get me in my new Bronco Sport Big Bend. I highly recommend that if you're looking foe a new car to visit Parson's Interstate Ford.

They've had my husband's Ford escape for 4 months and it's still not fixed! Won't even give him a loaner car!!! Horrible dealership!! I'm done with Ford's!!!