Parsons Interstate Ford

Dropped off my Ford F150 truck to have a rattle in my dashboard fixed. The tech who drove my truck to hear the rattle asked me ?? how do you drive that truck, that rattle would drive me nuts??. This is a 2019 Truck which I bought new at Parson?s. After dropping off truck at service dept., I received a call about 4 hours later and was told they can?t find it and told me that my bill was around $300. Then told me that they could take off the larger part of my dash but it would cost $1500 plus the price for coolant and Freon. They also said that after all this there still would be no guarantees. I just feel a new vehicle with an annoying rattle would cost over $2000 is rediculous and they were very casual about the whole thing. I will admit they took the $150 an hour cost down to $138. I appreciate that but a new truck. Sorry!!!!!!! and then a possible additional $1500-2000 and another we couldn?t find it, done with a very casual attitude.

I recently had my car serviced at Parsons Interstate Ford's service department, and I have to say, I was thoroughly impressed with the experience from start to finish. First off, the staff was incredibly friendly and welcoming. They took the time to listen to my concerns and explain the service process in detail, which made me feel confident that my car was in good hands. The work itself was also top-notch. The mechanics were highly skilled and thorough, and they went above and beyond to ensure that my car was running at peak performance. They even took care of a few minor issues that I hadn't even noticed, which I really appreciated. But what really stood out to me was the level of customer service that the dealership provided. They kept me informed throughout the entire service process, providing regular updates. They took the time to walk me through all of the work that had been done and answer any questions that I had. Overall, I couldn't be happier with the service that I received at Parsons Interstate Ford's service department. The staff was friendly and knowledgeable, the work was top-notch, and the customer service was outstanding. I would highly recommend this dealership to anyone in need of car service!

After searching online for awhile I found what I wanted here. From the beginning each person we dealt with was very friendly, welcoming and patient with all my questions. I would recommend them to anyone looking for a car.

Staff not very nice. Didn’t know why vehicle was there. Offer services not needed

Helpful and very friendly sales staff! They went above and beyond to get me in my new Bronco Sport Big Bend. I highly recommend that if you're looking foe a new car to visit Parson's Interstate Ford.

They've had my husband's Ford escape for 4 months and it's still not fixed! Won't even give him a loaner car!!! Horrible dealership!! I'm done with Ford's!!!

We have purchased vehicles and service over the past five years. Both the Sales and Service departments have been consistently excellent. We are very happy with our "new-to-us" vehicle. The sales process was painless and the staff accommodated our ever-changing schedules. Highly recommended!

great dealership people work with you car was great service dept had everything ready when we arrived sale went smooth they said any questions come back any time

Just an absolute pleasure to deal with! Professional, quick, and quality work. My go to place to have work done!!

I had an issue with my car when I bought it and they fixed the problem on the first time... thank you greatly appreciated