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Napleton's Auto Park Of Urbana

(3,371 reviews)
Visit Napleton's Auto Park Of Urbana
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 7:30am–3:00pm
Sunday Closed Closed
2024 consumer dealer award
View 2 awards
2024 consumer dealer award 2018 consumer dealer award
New (217) 582-4179 (217) 582-4179
Used (217) 582-4178 (217) 582-4178
Service (217) 582-4180 (217) 582-4180

Reviews

(3,371 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Napleton's Auto Park Of Urbana from DealerRater.

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Santa Fe Sport

Napletons was phenomenal! They made the entire process quick and easy! Thanks again to Jasmine, my Sales Consultant, and Brandon, the Finance Manager, you guys were great!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Brian, it's great to hear our staff made this an easy experience for you! Please don't hesitate to reach out to us if there's anything more we can do!

Ford Escape

Bradley McElroy was very helpful. We found the SUV I wanted very easily and without a lot of extra steps. I will be back for my future needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Cheryl, we are happy Bradley could help you find the right SUV! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Purchased an Acadia

Carl Rice was awesome. I came in just looking around and I wasn't planning on buying that day, but Carl was just great and Mike offered me a great deal that I couldn't pass up. Everything was done in a timely manner and I felt NO pressure at all. If you need anything, new or used, see Carl Rice.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We are glad Carl and Mike could get you a great deal on your new vehicle! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Hyundai Sonata Limited

Jasmine was excellent in working with us! Everyone, from the managers to the Finance team, was very helpful. Would recommend to all family & friends!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Louise, we're happy you found Jasmine and our staff to be so supportive during your experience here at Napleton's Auto Park of Urbana! Thanks for the recommendation, and have an amazing day!

New GMC

Brad McElroy did an awesome job assisting us. Very friendly, helpful and clear. He made this process easy! I would recommend him to anyone looking for a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Lee, we are happy Brad could help you out! Please don't hesitate to reach out if there's anything additional we can do for you.

Camry Hybrid

The service was good, and the staff was very professional. they got us right in and took care of us right away. Everything went smooth.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Gretchen, we are very happy we could provide you with a positive experience! If you have any further needs or questions, please don't hesitate to reach out!

Hyundai Elantra SEL

Jasmine she's a great seller she helped me a lot thanks

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Juan, we are glad you enjoyed working with Jasmine! We hope to see you again down the road!

New car

Great service and friendly staff! Nate and Catlin took care of me and I love my new car! Worth the drive from Danville. I will recommend to my friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We're glad to hear our Staff took such great care of you, Maren! We hope we can continue to be of service to you down the road!

Bill Gunther Rules!!!

Bill made buying my used VW a sinch. He's the best. Very accommodating. Helped with the whole process. Was not overly pushy. Would buy again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We appreciate you choosing Napleton's Auto Park of Urbana! Please let us know if you have any additional questions about your new vehicle and we will be more than happy to assist you!

Great experience

Had a great experience and went home with a new vehicle! My sales consultant was knowledgeable and listened well to my needs. I would definitely work with her again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Carrie, we appreciate you choosing Napleton's Auto Park of Urbana! Please let us know if you have any additional questions about your new vehicle and we will be more than happy to assist you!