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Napleton's Auto Park Of Urbana

(3,366 reviews)
Visit Napleton's Auto Park Of Urbana
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 7:30am–3:00pm
Sunday Closed Closed
2024 consumer dealer award
View 2 awards
2024 consumer dealer award 2018 consumer dealer award
New (217) 582-4179 (217) 582-4179
Used (217) 582-4178 (217) 582-4178
Service (217) 582-4180 (217) 582-4180

Reviews

(3,366 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Napleton's Auto Park Of Urbana from DealerRater.

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Kole was great

Very informative and very friendly. Showed great customer service and was a pleasure to talk card with him. Hopefully this helps you get your motorcycle!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you so much for sharing your recent experience with us, David! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!

VW Beetle

I was in search for a smaller vehicle. Kevin and Derrick were great finding exactly what I wanted. I'm so excited to drive away in my new car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Here at Napleton's Auto Park of Urbana, we understand your time is valuable. Thank you for letting us know how your experience was. We hope to see you again! We look forward to your next visit! Take care!

Great Experience

I had a great experience with Kevin Abrams and Umi (works in the used car department) of Napletons. Kevin was patient, knowledgeable, friendly, flexible and kept me in the loop via email and text about what was available on their lot in my price range. Both Kevin and Umi worked together to get me the car I needed for my growing family at the price I desired.Would definitely come back for my next purchase!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you so much for sharing your recent experience with us, Erica! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!

Great buying experience!

Had such a great experience trading in my 2015 GTI for a new 2018 Golf. Matt made me feel comfortable through the whole process and was very upfront with costs, etc. Derrick was great at finding me exactly the car I wanted, and they both made sure I was happy with the end result. I've been coming to this dealership for years for service, and I'm glad to have finally purchased a car through them. The VW team is excellent and I always feel welcome. Highly recommend!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Congratulations on your new vehicle, Anna! We're so glad you had such a great buying experience with us! If there is anything additional that we can assist you with, please let us know! Safe travels!

Welcoming Sales and Service Teams

Recently traded in a vehicle for a new 2018 Golf and had a great experience. Matt made me feel comfortable through the whole process and was very upfront with costs, etc. Derrick was great at finding me exactly the car I wanted, and they both made sure I was happy with the end result. I've been coming to this dealership for years for service, and I'm glad to have finally purchased a car through them. The VW team is excellent and I always feel welcome. Highly recommend!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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My new Liberty

Bradley McElroy was really attentive to my wife and I's wants and concerns. He was able to take all the stipulations I had as far as price and mileage and match it and make it work on the vehicle my wife wanted. Usually I'm very apprehensive and anxious when purchasing a car but working with Brad was really the most relaxing car buying experiences I've had. I will happily recommend Brad to anyone who is looking to purchase a vehicle................even though he's a Cowboys Fan.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks, Stacy! We're happy to hear that Brad provided you with such a relaxing car buying experience! If you have any further questions, please give us a call. Safe travels!

Hyundai Accent

Just wanted to thank Carl for assisting me and my daughter over the last week and a half. I came in looking for a Rio for my daughters first car. He got me on an Accent with a cheaper price and more features with the same warranty. Very up front, no nonsense kind of guy. Ask for him.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We will pass your thanks along to Carl! We are pleased he was of such help in the search for your daughter's first car. If you have any further needs or questions, please don't hesitate to reach out!

Elantra GT

I didn't think me and my girlfriend were going to purchase, but Carl made the timing seem perfect. We knew what we wanted but didn't think our payment expectations could be met. Thank you Carl.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We are pleased Carl delivered a good experience for you and your girlfriend. Please let us know if there is anything else we can do for you; we are more than happy to help!

Jessie's car

Drove into the lot and Brad McElroy came out to greet myself and my father. Very friendly and knowledgeable dude! He spoke to me with kindness and didn't speak down to me, ever. Went on a test drive and car was great, decided to purchase. Brad was a real human and very helpful with the whole process. Never did I feel uncomfortable and made the whole process enjoyable!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for taking the time to share your experience with us, Jessie. Congratulations on your new car, and please don't hesitate to call or stop by if there is ever anything that we can do for you!

CR-V Purchase

Bradley McElroy was the man who helped my dad and I today buy a Honda. He was nothing but polite and nice the entire visit and was very knowledgeable about his quality of cars. I also enjoyed how he wanted me to have a safe car because he would let his children drive this car and it made me feel better about my choice. He gave me great confidence in making my car choice.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We are pleased you and your dad enjoyed working with Bradley in the purchase of your Honda. Please don't hesitate to reach out to us if there's anything more we can do!