Reviews
New Car
My salesman Kole was great. He was very understanding and patient. I bought a Toyota Camry. I would highly recommend Kole to anyone who wants a new car.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you again for choosing Napleton's Auto Park of Urbana and we hope to see you again!
Ernest Monk
My salesperson was Kole. I bought another sonata and it is a good vehicle. Although Kole wasn?t in when I bought the car I also had a great experience with Joe.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We're glad to hear our Staff took such great care of you, Ernest! We hope we can continue to be of service to you down the road!
jetta
Kevin Abrams and Derrick Helm were great to work with. I was shopping for a new vehicle and wasn't sure what I wanted. Kevin helped me find the perfect car! Also thank you to Brad Geegan for helping me out when Kevin was busy.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you again for choosing Napleton's Auto Park of Urbana and we hope to see you again!
Kole!
Thank you so much Kole! I really like my new Kia Rio. I hope you have success with your future endeavors. I highly recommend Kole to anyone who wants a new car!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Lacie, we appreciate you choosing Napleton's Auto Park of Urbana! Please let us know if you have any additional questions about your new vehicle and we will be more than happy to assist you!
Napleton?s is great
Napleton?s was great. We really had a good time getting to know our salesman Kole. Despite him being new he was very knowledgeable and considerate.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you again for choosing Napleton's Auto Park of Urbana and we hope to see you again!
Kole was great
Very informative and very friendly. Showed great customer service and was a pleasure to talk card with him. Hopefully this helps you get your motorcycle!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for sharing your recent experience with us, David! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!
VW Beetle
I was in search for a smaller vehicle. Kevin and Derrick were great finding exactly what I wanted. I'm so excited to drive away in my new car!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Here at Napleton's Auto Park of Urbana, we understand your time is valuable. Thank you for letting us know how your experience was. We hope to see you again! We look forward to your next visit! Take care!
Great Experience
I had a great experience with Kevin Abrams and Umi (works in the used car department) of Napletons. Kevin was patient, knowledgeable, friendly, flexible and kept me in the loop via email and text about what was available on their lot in my price range. Both Kevin and Umi worked together to get me the car I needed for my growing family at the price I desired.Would definitely come back for my next purchase!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for sharing your recent experience with us, Erica! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!
Great buying experience!
Had such a great experience trading in my 2015 GTI for a new 2018 Golf. Matt made me feel comfortable through the whole process and was very upfront with costs, etc. Derrick was great at finding me exactly the car I wanted, and they both made sure I was happy with the end result. I've been coming to this dealership for years for service, and I'm glad to have finally purchased a car through them. The VW team is excellent and I always feel welcome. Highly recommend!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Congratulations on your new vehicle, Anna! We're so glad you had such a great buying experience with us! If there is anything additional that we can assist you with, please let us know! Safe travels!
Welcoming Sales and Service Teams
Recently traded in a vehicle for a new 2018 Golf and had a great experience. Matt made me feel comfortable through the whole process and was very upfront with costs, etc. Derrick was great at finding me exactly the car I wanted, and they both made sure I was happy with the end result. I've been coming to this dealership for years for service, and I'm glad to have finally purchased a car through them. The VW team is excellent and I always feel welcome. Highly recommend!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car