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Napleton's Auto Park Of Urbana

(3,366 reviews)
Visit Napleton's Auto Park Of Urbana
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 7:30am–3:00pm
Sunday Closed Closed
2024 consumer dealer award
View 2 awards
2024 consumer dealer award 2018 consumer dealer award
New (217) 582-4179 (217) 582-4179
Used (217) 582-4178 (217) 582-4178
Service (217) 582-4180 (217) 582-4180

Reviews

(3,366 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Napleton's Auto Park Of Urbana from DealerRater.

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Todd was awesome, reliable, explained everything as

Todd was awesome, reliable, explained everything as needed.although I paid an arm and a leg it was well worth it.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Hi Adriana, thanks for your great review, and for giving our dealership such a high star rating! Our team is available should you require any extra help.

Came in with an issue and Todd was fantastic.

Came in with an issue and Todd was fantastic. His helpful and professional service made our experience at the dealership very positive. Highly recommend.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hi, thanks for your great review, and for giving our dealership such a high star rating! Our team is available should you require any extra help.

I was a little worried about purchasing a new vehicle and

I was a little worried about purchasing a new vehicle and after being able to go through everything with Mr. Sam I was completely relieved and didn’t have that overwhelming feeling about it. If anyone’s in the market for a new or used car I highly recommend Sam, he’s a great guy and is very polite and considerate.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Hi, we're glad to hear our staff took such great care of you! We hope we can continue to be of service to you down the road!

They were very helpful with any questions I had.

They were very helpful with any questions I had. Gave wonderful answers and enjoyed coming in.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Hello, we appreciate you taking the time to leave us this feedback. Safe travels!

I felt they were quite kind.

I felt they were quite kind. I also appreciated the level of communication from Todd, as well as the shuttle into and out of town.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hi, we're glad to hear that everything was completed to your satisfaction. Please let us know if there is ever anything else we can assist you with.

Seth was the best!

Seth was the best! He was very patient with me and very kind also funny! He did very good at explaining everything. My experience was GREAT I would choose him everytime!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hi, thank you so much for sharing your recent experience with us. We work hard to provide each of our clients with the best automotive experience! We hope to see you again!

Devon was great!

Devon was great! He communicated with me very well and helped me with the process. Great service!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Hi Diana, we're happy to hear you had such a positive experience with our team! We hope to be of service to you again! Take care!

Had a routine maintenance and battery replacement

Had a routine maintenance and battery replacement yesterday, pretty smooth experience and met my expectations. Todd is very nice and helpful, gave me tips and extra information on preventing battery problems.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
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Dealer response

Hi Irene, we're glad to hear that everything was completed to your satisfaction, Irene! Please let us know if there is ever anything else we can assist you with. Our team is available should you require any extra help.

Great!

Great! Todd was very helpful when I needed to replace my tires. Would recommend going to them.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hello, we're glad to hear you found Todd to be so informative and helpful. Thanks for the recommendation, and have an amazing day!

They included a $1,500 3 year oil change package into our

They included a $1,500 3 year oil change package into our loan amount without notifying us about it. Be weary of their sales tactics, constantly trying to upcharge then you have to play phone tag to talk to someone. I won’t give them my business again.

Rating breakdown (out of 5):
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  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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Dealer response

Hi, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. Please contact our Manager at (217) 367-1222 so that we may ensure your experiences with our dealership are more pleasant moving forward.