Reviews
I bought my 2014 Camry from here and always bring it in
I bought my 2014 Camry from here and always bring it in for service. Todd was my service advisor and did an awesome job explaining to me what my vehicle was needing at the moment. Todd even went into great detail by mileage what future services are going to be needed. I would not take my car anywhere else.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Kris, we're glad to hear that everything was completed to your satisfaction. Please let us know if there is ever anything else we can assist you with.
Site will not let me write a review for Mr.
Site will not let me write a review for Mr. Napleton's VW dealership in Urbana, Il. I left the employee below a good review because I did not deal with him.Latest bad experience: oil change for 2017 VW Alltrak. With $20 off coupon, paid $94. No tire rotation, just oil and filter. Oil change took just over 1 hour: I had an appointment and was on time. Price of drainplug ($12) doubled from last visit without explanation. Receipt said they did multipoint inspection, but on my way home tire warning light came on. Rear tires had 22 lbs pressure each. Salt not wiped off windshield, interior not vacuumed as you'd expect from the cheapest corner quick lube. I no longer get an email satisfaction survey from them after my car is serviced (as I did for 3 years, before I complained). They reached out after they saw a negative review; they refused to discuss the issues above, but now are able to post that they "reached out".
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi, we are so disappointed to learn of this situation you have described. Please contact our Manager at (217) 367-1222 so that we may ensure your experiences with our dealership are more pleasant moving forward.
I did reach out to your manager before I posted the review here.. He ignored the problems with the multipoint inspection and failure to properly check and inflate the tires, failed to explain the billing, and concluded that it is what it is. Very disappointing.
First time customer and extremely pleased with scheduling
First time customer and extremely pleased with scheduling service, vehicle service, service wait time and check in/out process. Well thought out check in/out system. Will be returning for future service work on other vehicles also.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
I am a previous customer of Sam Samet’s And I wish to
I am a previous customer of Sam Samet’s And I wish to state my extreme satisfaction with my recent purchase of a 2024 XLe corolla cross. The service that Sam gave to me throughout the whole experience of buying this car showed such professional car knowledge and personal attention making the whole process seamless and stress-free. I know as I go forward with my new car that Sam will continue to remain available and have a genuine commitment to helping with my needs! Outstanding!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you so much for sharing your recent experience with us! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!
Kami was my advisor for my oil change.
Kami was my advisor for my oil change. She went above and beyond to help me! Great service. Thank you.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're so glad that we were able to go above and beyond your expectations! We hope you continue to choose us for all your automotive needs! Take care!
Todd was exceptionally helpful with the repair of my
Todd was exceptionally helpful with the repair of my vehicle. Had it fixed in a timely manner. He also helped to obtain second key fob. I would definitely recommend Todd as a representative of your dealership.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Please don't hesitate to reach out to us if there's anything more we can do!
Todd was my advisor today.
Todd was my advisor today. He kept me up to date on a timely manner. I was happy with my service today
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're glad to hear you found our staff to be so informative and helpful. Our team is available should you require any extra help.
Krista is a great sales tech!
Krista is a great sales tech! She worked very hard to listen to my needs and find an automobile that would fit! I am coming back to Napletons and Krista for my next car!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we're glad to hear you found our staff to be so informative and helpful. Our team is available should you require any extra help.
My salesman was great and the price of the car was
My salesman was great and the price of the car was amazing great deal and good price
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, thank you for your kind review; we are happy to pass along your comments. Thanks again for taking the time to leave us this information about your recent experience. Take care.
Bruce Andree was a fantastic salesperson, wonderful to
Bruce Andree was a fantastic salesperson, wonderful to work with, and extremely personable! We bonded over our love of showtunes and he made the process as smooth as possible! Love my new car!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!