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Tim Dahle Ford

(124 reviews)

Reviews

(124 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Tim Dahle Ford from DealerRater.

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I really appreciate your unique efforts put together by...

I really appreciate your unique efforts put together by your team to make sure I went home with my dream vehicle same day without much stress

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Business suck aaa

Worst place to do business for anything there service suck xxx no help truck was there for 2 to 3 months and was nothing done no call back to see if anything has changed sales department lies to you and changed the price two to three times

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hello, thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Tim Dahle Ford. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. Please call Jake Miller at (801) 798-3553 and we will do our best to make this better. We hope to hear from you soon.

The worst place to get service never get a call back or...

The worst place to get service never get a call back or never get any updates on what is going on with your vehicle Trevor is the worst service Writer I've been waiting for threes months to get a motor replaced and never got it done no call back don't go there for any kind of business worst place

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
1 person out of 1 found this review helpful.

I won’t buy a car from these people ever again

I had an appointment at 1 o’clock and they didn’t even start on it till 4 o’clock and I had to travel From out of town to have it serviced so I had to sit around for five hours when it should’ve only taken them about 30 minutes doesn’t do any good to make an appointment

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 2.0
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Lorie, thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience here at Tim Dahle Ford. We would like the chance to talk to you further so please do call Jake Miller at (801) 798-3553 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

Buyer Beware!

This dealership is only interested in the initial sale. After ordering my new F150 I received 0 updates unless I pestered. I am not getting close to the gas miliage promised with excuses of "It will get better". Extremely FRUSTRATEDWITH this dealership.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process 4.0
  • Quality of repair 2.0
  • Overall facilities 5.0
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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10/10 Recommend

I usually get my car serviced here and I absolutely love it. They’re always ready to help me and get the job done quickly and effectively. I don’t know much about cars, but they take time to explain things to me which is super helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Great buying experience with Mike Mahan at Tim Dahl. He...

Great buying experience with Mike Mahan at Tim Dahl. He was always responsive to all of my emails and phone calls in arranging my purchase. I am an out of state buyer, and because of delays in registration (maybe due to covid), I ended up with $454 in late penalties. I asked them if they could help me with this. 2 days later a check for the full amount was delivered to my house. Mike is easygoing and great to work with. The management showed real character in responding to my concerns. I will look first to them for my next vehicle purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

RUN! Run as fast as you can AWAY from this dealership....

RUN! Run as fast as you can AWAY from this dealership. We were interested in a brand new F-150 truck. This dealership had the right truck. On the dealership's own website, we entered our trade-in VIN, etc. and were provided a trade-in value. We decided to drive to Spanish Fork. We drove the truck and wanted to pursue purchasing the truck. That's where all the shenanigans started. 1) They would not honor their own website's trade-in value. Mind you our trade was an immaculate 2019 Ford F-150 with less than 4,500 miles. 2) They added in $1,900 in add-ons to the MSRP. $299 for brake plus (flashes a few times warning other drivers to begin braking - what?) + $299 for VTR (VIN window etching) + $795 UCI/PDI (prepping and inspecting a brand new vehicle - again, what?) + $350 for COVID sanitization + $149 for worry-free maintenance (3 oil changes) = $1,892 in added profit over and above the fact they are asking MSRP for the vehicle. This is highway robbery. This is not our first rodeo - we've purchased more than 30 vehicles in the past 30 years with most of them being brand new ones. NEVER have we been charged for a brand new vehicle to be prepped, inspected and prepared for sale. NEVER have we paid for the VTR (window etching) that most dealerships do automatically in the hopes that you'll take the bait. NEVER have we paid for the brand new vehicle to be sanitized. NEVER have we been charged for something that the dealership feels they should add to warn other drivers that we are braking. We attempted to negotiate all of their add-ons and the dealership refused to budge. We have read many reviews about this DISHONEST and SHADY dealership. NEVER will we do business with Tim Dahle if this is how they operate. They should be ashamed of allowing and encouraging this type of shady business to occur!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
3 people out of 3 found this review helpful.

Excellent service.

I broke down on the interstate right by the dealer. I had my car towed. It was repaired in less than 24 hours. Excellent service. Helpful and friendly staff. I'd use them again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Mrs. Draper

Very polite and formative of what I should do for the milage. I appreciated this because I had no clue. Service was done in time

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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