Tim Dahle Ford

I gave a decent review a week ago but I am changing it now. I took my 2018 truck in because it was making a noise. I told the service person that it might be the transmission or something in the drive and to perform a 30,000 mile service. They found the problem as a front wheel bearing and repaired it. They charged me over $1000.00 for the service, $600 for a transmission flush and check. I paid because I had agreed to it. A week later the transmission started slipping in and out of gear. I took it back and they said it was a quart low on oil. Well yesterday it stated slipping again. This will be the 3rd time I have to take it in. I am not happy about the situation but if it is the transmission I want my 600 dollars back. I wouldn’t recommend this again but I am stuck now.

Simple warranty work that should only take a few minutes to diagnose has taken forever! Don't bother going to them for any service outside simple oil changes. Let me give some details. Day 1- I set up an appointment to have them look at motor mounts that were clicking.. Simple diagnosis. When I came in, they said they wouldn't be able to look at it for a couple hours even though I set up an appointment. So I set up a new appointment. Day 2- Brought in my car on my appointment, said it would take an hour to look at it.. This time I bit the bullet and ended up waiting in the lobby for 2 and a half hours.. They said they were able to diagnose it in 5 minutes, but that getting parts scheduled and ford approval for warranty took the remaining 2 hours. The work would take 2 days so I asked for a rental car. They said yes, but will need to schedule the appointment after parts came in. Day 3- Tim Dahle texted on a Saturday. Told me to bring in my car. I asked if they had a loaner.. They said they would get back with me... Day 4- I followed up 4 days later and asked if I could bring my car in. They said bring it in Thursday afternoon. I asked if I could bring it in on Friday since I was out of town.. They said no, bring it in on Monday. Day 5- I bring it in Monday morning, they say they can't get me a rental for another hour.... Game over, I told them if I have to re-schedule again I will be going to Larry H Miller.. To which they just smiled and gave me back my keys to get me out of there.. Warning them that I would take it somewhere else was the first time I was even rude to them, and they had me walk away. I immediately took my car to Larry H Miller Ford in Provo. They brought my car in and had an Uber picking me up in literally 15 minutes! They told me they would have a rental car dropped off at my house once the warranty was approved... Tim Dahle had 3 weeks to earn my business and failed... Larry H Miller earned it in 15 minutes... Oh and by the way, this is the 2nd time this location has been this terrible to me, but I gave them the benefit of the doubt being under a new name but I was wrong.

I found this truck on a Saturday evening new to their inventory after hours. They are closed Sunday so I called first thing Monday morning and spoke to Justin. This guy was beyond helpful and went above and beyond answering all my questions and concerns as I am located in CA so I wanted to make sure everything checked out in this truck prior to purchasing. After we talked to each other on and off all day Monday we spoke again first thing Tuesday morning and I put down a $1,000 deposit for the truck (2019 ram 2500 mega cab diesel). I went ahead and bought plane tickets to fly out and pick up the truck at a later date. I continued working with Justin giving him all the required info to get purchase rolling. Around 3 pm later that same day I got a call from a Brett. He said he had bad news and that the truck was actually sold! He explained there was some kind of miscommunication on their end and was sorry but he would be returning my $1,000 deposit. I asked for some kind of explanation as I had been dealing with Justin for an entire day now, but Brett had nothing other than saying again it was a miscommunication. I asked if there was anything that he could do to help me with the plane tickets I had bought and he all but laughed at that. I let him know I would be typing this review to make other customers aware of how Brett handles his business to which he replied “ go ahead and type a review if that’s how you want to do business, I’ll have a reply waiting for you!” He then said have a nice day and hung up on me! After that interaction I spoke to Justin who was very apologetic about the situation and I know it was out of his hands at that point. Like I said justin went above and beyond for me and I have nothing bad to say about him. As for Brett and the way he handled his business it was beyond disappointing and unethical to say the least.

The title should say it all. All I keep hearing is excuses and excuses. The only time I ever hear a peep from them is when somehow owe them money. huh interesting. seriously go somewhere else

I HAVE NEVER BEEN LIED TO AND TAKEN ADVANTAGE OF AS MUCH AS TIM DAHLE FORD IN SPANISH FORK HAS DONE TO ME! I found an ad for my 2013 Scion from my insurance company. It advertised the price as $7,800. I put my information in and got a call from the dealership within 30 seconds. They made an appt. for me to come see the car. After test driving the car, I told the salesman I came in because the car was $7,800 and wanted to confirm that price. He said no, we are asking $8,300. I showed him the ad on my phone and he asked to take my phone to his manager. When he returned, he said his manager said that they don't even advertise through that company and would not honor the price. I knew this was false, since they called me seconds after putting my information in, but didn't want to lose the care over $500. I then told the salesman that I would be paying in cash and was then told that this dealership did not accept cash payments. I would have to finance. I thought...ok...finance me and I'll pay it off in the first payment. I was taken to the finance room where I asked about the price of a warranty and was told he added into my payments. I told him I would not be making payments and that I wanted to pay off the car immediately. He added $2,595 without my approval. He told me he would like me to make payments for at least 6 months. (I assumed this had something to do with the warranty). He then added gap insurance without my knowledge ($895) which I would not need if I planned to pay off the car. He told me about a disinfectant that would be sprayed in my car every 6 months 2 years. I told him I did not want/need that. He added $399 for that. $299 for VTR transfer and $299 for Brake Plus. He never showed me any numbers and when he had me sign the contract, I signed a ipad and he would scroll down on his computer and have me insert my signature without ever seeing the actual agreement. I left the dealership with a key that had the information on it and still never seeing the actual numbers. I knew that dealership often add things unnecessary and unwanted, but I never though it would go to this extent. The next day, I plugged the key into my computer finding out that I was financed for $14, 395!!!!! Almost double what the car was advertised for. I was sick. I am a single mom and saved up this money for a long and now I was not going to be able to pay off the car. I went back to the dealership multiple times with a neighbor and with my dad to talk to the manager and they would do absolutely nothing for me. I was told I could have the warranty and gap insurance refunded, but nothing else. I spoke with the general manager about the spray and he said there was nothing he could do. After reading more of the contract, I found out that was a lie and I could cancel within 7 days for a $50 fee. When I confronted him, he said "Is that what you want to do?" He promised it was canceled and would take 7-10 business days. It never happened and months went by, but not without me texting and calling repeatedly. I finally went to corporate to get others involved. I finally got them to say the cancelation department would refund it when I got my gap and warranty refunded. This took 5 months, but not after paying finance charges on about $4,000. Do not be scammed by this dealership. They are the most dishonest people I have come by.

They were very professional. The recall part was hard to come by for me. They saved it for me. They were helpful and not heavy handed in their attempts to up sell me. I like that.

I’d leave 10 stars if I could. This was my first car buying experience being a single woman and I was a bit apprehensive. But they treated me so well! Everything was perfect.

To start off,, Alice rocks @ the Spanish Fork service center.. As usual my truck starts fine if a mechanic is standing there. It also starts fine in warm weather. So I left it there for 3 days, outside in the snow and Alice and maybe others would take time to go out in the parking lot to try to get it to stop starting. ( lol) Finally it didn't start so they could diagnose the problem. Turns out the fuel pump had a pressure problem. They had it fixed and back to me in 24 hours. Even though it was Xmas eve. Thx

Jeremy Benson was a fantastic salesman. He knew the vehicles specs, he explained the different package options, and he was kind. No one was pushy at all, great car buying experience.

I purchased a used truck and worked with Jacob and Josh. Overall I am satisfied with the purchase but feel it could have gone better due to unexpected price increases for "required" services. Most everyone I worked with were friendly and treated me well. There are two reasons this is 3 stars instead of 5 stars (downgraded to 1 star later): 1 - I had to wait around a lot and glad I brought my own snacks. I had an appointment to take a 2nd test drive and to take it to another mechanic for an independent inspection. I showed up at the expected time and was on a tight schedule. They had the vehicle in the service bay changing the oil and I had to wait 25 min before they brought it out. Also, after purchasing the vehicle, they spent extra time cleaning it and detailing it and I wish they would have simply given me the keys so I could leave. After all the paperwork was completed I waited 45 min to finally get the keys. Some would say this is a good thing, they wanted to give me a clean vehicle, but I plan to clean it anyway and wish they would have asked my preference. 2 - Maybe this is how all dealers work, but I was quoted a price (the internet price - requiring me to use their financing and make at least 6 payments on the loan) and found out about three required add-ons tacking on another 1K to the price: A Vin tracking service $300, a new tail light that flashes when brakes are pressed, supposed to be more safe (they said they had already installed it, but when I asked them to show me how it worked, it didn't work so they removed this cost - $300), and a sanitation strategy/service that is supposed to kill germs - $400. I did agree to buy a service agreement for $150 that includes 3 oil changes, a tire rotation and emissions test - which I believe has decent value especially since there is another Tim Dahle close to me. I wish I would have asked them to verify they completed the VIN labeling service as well as applying the germ killing stuff. After all, they said they did the tail light upgrade and didn't, so I should have verified all of it. I believe I will be happy with the vehicle and mostly had a good experience. I expected some dealer fees, but did not expect to pay $2,150 more than the quoted price. Update to the review - adjusting from 3 stars to 1 star for two reasons: 1 - The 4 wheel drive knob is broken and I had tested this during my test drive but the whole knob came off and have to replace it for $200. If a dealer is honest this should have been disclosed. 2 - I had paid a $500 deposit to hold the vehicle. They told me it would be included in the payment/price of the vehicle and I forgot to check this at the dealer. I called a week after purchasing and Brandon - my finance guy, said he would give me a refund. Now three weeks later still no refund, so I called again and the store manager said he would take care of it.